What you need to know about Microsoft 365 & Co.

Phone calls are the backbone of many businesses. Customers, partners, or colleagues pick up the phone when they need quick answers or support. It ...

The introduction of shifts as a new agent selection option for call queues in the Microsoft Teams Admin Center is a long-awaited innovation that ...

With Easy Calling, TwinCap First is launching a powerful contact center solution directly in Microsoft Teams. No complicated systems, no expensive additional platforms—everything runs ...

Sarath Kochuparambil is a Junior Cloud Supporter at TwinCap First AG. In this blog post, he talks about how Microsoft Copilot has changed his ...

Anyone who works with Microsoft Teams on a daily basis is familiar with the problem: A call comes in, the conversation is important – ...

We have been working on various innovations over the past few months and are delighted to now be able to introduce them into our ...

Microsoft Teams telephony is now replacing the traditional telephone system in many companies, connecting employees regardless of their location and ensuring simple communication. However, ...

Nowadays, communication has to be flexible, efficient and simple - regardless of location or device. This is exactly what Microsoft Teams telephony offers. But ...