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Recognize calls in teams directly

The Teams Easy Lookup solution enables automatic caller identification for Teams telephony (PSTN) calls. You can see who is calling you for direct or call queue calls.

Experience in action Features
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Teams Easy Lookup – recognize who is calling in Teams!

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Do you want to see who is calling you when you receive an external call in Microsoft Teams? Did you use a CTI solution before Microsoft Teams? Are you now looking for the same approach for Teams telephony?

With Teams Easy Lookup, this is possible! With our connection, you get the modern version of CTI (Computer Telephony Integration) for Teams from the cloud! Whether on a mobile device, in the browser or in the Teams app, Easy Lookup always shows the caller. This also applies to calls you receive via a call queue.

Hauptfunktionen Teams Easy Lookup

Benefit from the following advantages of the Teams Easy Lookup solution. The following video shows the basic functions of Teams Easy Lookup on various Teams devices.

The Teams Eeasy Lookup solution enables you to automatically recognize phone numbers for team calls (PSTN).

The caller’s phone number is matched and recognized with a source of your choice when the call is received. Sources can also be cascaded (connected in series).

On the one hand, you have the option of using a source such as Search.ch, and on the other hand, you can also define a source of your choice or combine it with it.

For example, you can connect your ERP or CRM, a shared mailbox, SharePoint, a CSV file or even deliver data by e-mail. Our solution is the cloud version of a classic CTI solution for teams. The only difference is that no additional software is required on the clients.

With each query, you can select your source and send information to the Toast teams as you wish.

In addition to the company and name of the caller, you can also send further information. For example, customer number or other specific information up to a total of 90 characters.

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Experience Easy Lookup in action

The video on the right shows how Easy Lookup works on different devices. It shows in detail how calls arrive in Microsoft 365 and how variants are interpreted on the different teams.

Request Easy Lookup

Initial situation: Easy Lookup teams

Easy Lookup is a simple and cost-effective solution for integrating third-party sources into Teams telephony.

  • Companies face the challenge that contact details for customers, suppliers and partners are often not available centrally in all systems, especially in the case of team telephony and on mobile devices.
  • Employees manage their personal contacts in Outlook or on their mobile devices themselves, but do not want to have customer contacts on their private mobile devices.
  • Callers may not be recognized and information may have to be requested.
  • The quality of the contacts is not guaranteed if employees update them themselves.
  • Information is often lost when an employee leaves
  • Caller ID is not available on end devices because not all contacts are stored in the personal contact folder. Not even work colleagues are recognized.
  • If you prefer to synchronize contacts with Exchange Online (Outlook contact folder), please check our Microsoft 365 Contact Synch solution

Teams Easy Lookup – a simple and affordable solution

With Teams Easy Lookup, we offer a simple solution that also enables reliable and customizable caller identification without the need for additional software.

However, this is only possible if you obtain the Teams telephony service from TwinCap First AG. Schematic sequence of a call with Teams Easy Lookup as shown on the left.

SBC-Teams PSTN Architektur

Frequently asked questions

You receive an external call via Teams Direct Routing. The call is sent to our backend. This forwards the caller number to any source (e.g. a CRM system or a public source such as Search.ch) and searches there for matching entries for the caller number. If a matching entry is found, Teams Easy Lookup reports the name of the person or company back to our system. This then inserts the caller’s name before the call is sent to your Teams client. You can then see in Teams who is calling or has called you.

In principle, your CRM or ERP must have an interface that can be accessed via the public internet. Ideally, your system will offer a REST API. However, connections with other technologies are also possible (CSV, SharePoint, mailbox, SQL Server, etc.).

This is also possible, but requires an additional contract with Directories Data AG and incurs additional costs. Please contact us for further information.

Yes, the caller’s name also remains visible in the call history in Teams.

If you have saved a number as a contact in your Exchange Online (Outlook) contact or as a contact on your smartphone, the name of the saved contact will always be displayed. The result of Teams Easy Lookup will be ignored. However, a request will still be made, which counts towards the monthly API quota (Search.ch).

You can send up to approx. 90 characters. However, this is not recommended, as it becomes confusing, especially on clients with scrolling text, such as smartphones. Forced line breaks are not possible.

In this case, the caller’s number is displayed with an additional note [No Results]. This way, you can see immediately that the number cannot be found on Search.ch.

In rare cases, there may be several entries for a single number. This occurs, for example, when a company has several locations but only the main number is published. In this case, we simply provide you with the first result.

By default, we provide you with the name of the person or company and the location. However, in principle, all information that can be requested via the API can be displayed. This means that you can also provide/display further information, such as whether a caller is an existing customer or has their own customer number. Provided that you connect your own system.

Yes. The recognition is done per number in teams and not per user. If you have a call queue with multiple users, all users will see who is calling.

Teams Easy Lookup is compatible with all Teams clients. This means that you can see who is calling on your desktop, on the web, on iOS, Android and on Teams-certified desk phones.

No. The query takes place within milliseconds.

The activation usually takes about 1 hour if you already have an API key. (Standard version with Search.ch)

No. Teams Easy Lookup is a cloud service and works completely without software. You don’t have to install or configure anything on your client.

If you are already a Teams Direct Routing customer and, for example, have a Search.ch API key, you do not need to do anything else. If you want to use your own CRM or ERP, it must fulfill certain requirements (see below).

For Teams Easy Lookup to work, you must obtain Teams Direct Routing telephony from us. It is not possible to connect to third-party providers.

If the caller also uses Teams Direct Routing, Teams recognizes that they are also a Teams user. In this case, Teams prefers the information that comes from the other Microsoft tenant’s Azure AD and ignores the information sent by Teams Easy Lookup.

Yes. For example, we can first check your CRM or ERP and only search Search.ch if no data is found.

With the free API key from Search.ch, you can make 1,000 requests per month. (Recognize 1,000 incoming calls)

In the standard version, we link Search.ch for you. However, it is also possible to link your own sources, such as a CRM or ERP.

We are here for you

We are happy to provide you with further information. You have two options for getting in touch with us.

Book an appointment in Microsoft Teams for a free and non-binding initial consultation.

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Our products for Microsoft Teams

Below you will find all our products for Microsoft Teams.

All products

Making calls without the Teams app

With Easy Mobile Connect you can make calls directly on your iPhone or Android device without the Teams app! Use your Teams number like a mobile number on your cell phone!

Easy Mobile Connect
Easy Mobile Connect

Efficient contact management in Microsoft Teams

With Easy Directory, you have all your business contacts in Microsoft Teams under control – whether from Outlook, shared mailboxes, Microsoft Entra ID or even from ERP and CRM systems

Easy Directory
Easy Directory

Handling calls easier and faster

Easy Console for Microsoft Teams allows you to quickly answer and manage calls – including information for your team!

Easy Console
Easy Console

View missed calls from call queues

Call queues in Teams Phone are a great way to control incoming calls and distribute them to multiple users at the same time.

Easy Call Report
Easy Call Report

Book a free initial consultation

Book a Microsoft Teams meeting appointment with Christoph Schoch. After booking, you will receive an appointment invitation. There you will find a link for the Teams meeting. Of course you can also send us an e-mail or call us directly.

  • Phone CH: +41 44 666 50 50
  • Phone DE: +49 7431 893 99 60
  • E-Mail: info@twincapfirst.ch
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Support

If you have any questions, please use our Help Centre and/or open a ticket for your request.

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