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Use addresses anywhere in Microsoft 365

Are you annoyed by incomplete or missing contacts on your cell phone? Do you not recognize who is calling you from the office? With our Microsoft 365 Contact Sync solution, we can help you easily and affordably.

Contact Sync – Use addresses anywhere in Microsoft 365

In a world where efficiency and integration are crucial, we present Contact Synch. Your bridge to smooth workflows and efficient communication. Contact Synch was developed to simplify working with Microsoft Teams and Outlook contacts, and offers a simple and cost-effective solution for synchronizing contacts from third-party sources.

There are numerous data sources possible, for example, Rest-API, SQL Server Views/SPs, CSV files, SharePoint lists, shared mailboxes in Exchange Online or even delivery of contacts via e-mail. With Contact Synch, you can make addresses available anywhere in Microsoft 365!

Whether you are a small business looking for efficient communication solutions or an established company looking to increase productivity, Contact Synch is the answer. Immerse yourself in a world of seamless communication and discover how Contact Synch can improve the way you work.

 

Key Features

Benefit from the following advantages of Microsoft 365 contact synchronization

Caller ID

With Microsoft 365 Contact Synchronization, you can enable automatic caller identification for external calls in Microsoft Teams.

For example, from work colleagues, customers and suppliers on your smartphone or in the Microsoft Teams app. Of course, you can also use the contacts in Microsoft Outlook or Exchange Online.

Central data

Keep your Outlook contacts in one place. This prevents redundancies and lost contacts when employees leave.

Use our synchronization solution and access countless sources to synchronize contacts with Microsoft 365.

Always up to date

Always up to date: All employees always have up-to-date contact information, whether it be from colleagues at work or, if they choose, from central contact sources in Microsoft 365.

Your personal contacts will be retained and will not be changed or deleted by Contact Synch.

Initial situation

  • Companies are faced with the problem that contact details for customers, suppliers and partners are not centrally managed, especially on mobile devices.
  • Employees manage their personal contacts in Outlook or on their mobile devices themselves.
  • This creates unnecessary work for employees and redundant, decentralized address data.
  • The quality of the contacts is not guaranteed.
  • When an employee leaves, information is often lost.
  • Caller ID is not available on end devices because not all contacts are stored in the personal contact folder. Not even work colleagues are recognized.

Simple & affordable solution

TwinCap First offers a simple solution with Microsoft 365 Contact Sync that addresses the most common problems. Contacts can be synchronized from a central location to individual mailboxes as required. All employees are automatically synchronized from Microsoft 365 and are always available on their mobile devices.

Another solution is to use Contact Synch in combination with our team phone book Easy Directory. This involves transferring contacts to one or more shared mailboxes in Microsoft 365. These shared mailboxes can then be made available in Easy Directory, allowing the user access to centrally managed contacts.

Pricing Contact Sync

Billing is based on users (minimum 10 users) who receive synchronised addresses (per month in CHF or EUR). For customers with more than 250 users, we can provide individual pricing. Please note that there are additional costs for more than 20,000 synchronisation processes.

We would be happy to advise you on your individual pricing.

Arrange your free initial consultation

CHF/EUR 1.00
Per month / user

Questions about Microsoft 365 Contact Sync

If you have any questions about our Contakt Synch product, we are happy to help. Don’t hesitate to contact us – we are here for you and will be happy to help.

I don’t have a CRM, but would like to synchronise all users from Entra ID (Azure AD) as contacts, is that possible?

This is fully possible. However, as the contact data (telephone number, addresses, email, etc.) must be read from Entra ID and not from a database, synchronisation requires additional rights. These extended rights are assigned via an Azure app.

Can I also use the contact data on the Apple Mac?

You can use the synchronised data on Windows, Mac and Linux. The easiest way to do this is with the Microsoft client applications Outlook and Teams. However, it can also be used with standard ActiveSync clients.

Can I also synchronise my data with an OnPrem Exchange installation?

Unfortunately, this is not possible. Only mailboxes that are within Microsoft 365 can be synchronised. If you are running a hybrid installation, all mailboxes located on Microsoft 365 can be synchronised.

Where is the synchronisation running?
  • The synchronisation runs on a TwinCap First Azure computer in Microsoft’s data centre in Amsterdam, the Netherlands/EU
  • Access to the source data (e.g. ERP/CRM/DB) must be guaranteed by the customer (firewall /SQL queries etc.)
  • Access to the mailboxes takes place directly via Office 365 Graph API via an Azure app that is released
In what form must the contact details be provided?

The contact data can be provided in any compatible form, e.g. SQL / Oracle DB, Azure AD, CSV, XML, TXT etc. Direct access via the Internet is required to access your data. Direct queries to databases (SQL/Oracle etc.) increase flexibility. You also have the option of sending us an e-mail with an XLSX file to make the data available.

Are appropriate licences required for this?
  • The TwinCap Contact Synch synchronises the Outlook contacts of every user and works with every Microsoft 365 or Office 365 licence
  • Nothing needs to be done to synchronise contacts from Outlook to Teams (Calling Tab), Microsoft does this automatically (for telephony with Teams)
Do I need a user (service account) who must have a login with password and rights?

No account and therefore no direct password is required. Synchronisation takes place with modern Azure apps that work with keys (tokens).

The authorisation is minimised to the corresponding requirements (read rights to the minimum user attributes with group query, write rights to the contact objects of all users)

Can I determine which users receive which contact data?

Yes, you can use dynamic or static groups to determine which users should receive which contact data.

We are here for you

We are happy to provide you with further information. You have two options for getting in touch with us.

Arrange a free initial consultation

Book an appointment in Microsoft Teams for a free and non-binding initial consultation.

Make an enquiry

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