Microsoft Teams has long been more than just a collaboration tool. With the right add-ons, it becomes a powerful communication hub—for businesses of all sizes. TwinCap First offers a range of products for this purpose. Two of the solutions appear similar at first glance, but are fundamentally different: Easy Call Report and Easy Calling. Both extend Teams telephony—but with very different focuses. In this blog post, we take a closer look at both add-ons for professional call management.
With Easy Call Report, you can now see not only missed calls, but also all incoming calls from your Microsoft Teams call queues. This closes a crucial gap that Microsoft itself has left open until now.
All calls, whether answered or missed, are clearly displayed in the dashboard. The adaptive card in the Teams channel contains all the important information: who called, when the call was made, and who answered the call.
One click is all it takes to respond immediately – e.g., to initiate a callback, send an email, or save contact details (some of the features are only available in the Pro version).
The advantages of Easy Call Report at a glance:
This finally gives your team full transparency over the flow of communication – and allows them to act immediately instead of reacting after the fact.
Easy Call Report receives call recordings with a delay that depends on Microsoft. Does your company need real-time call information? Then Easy Calling is the solution.
Easy Calling is the solution for anyone who wants to operate their hotline or service center directly in Teams. While Easy Call Report provides data, Easy Calling ensures active control in real time – with a live dashboard that displays all incoming, ongoing, and missed calls.
Your agents can flexibly opt in or out of queues. You can see who is active, how many calls are waiting, and which calls are currently in progress at any time.
This makes Easy Calling the ideal solution for support, sales, or service teams looking for transparency and efficiency in a compact contact center.
Top features of Easy Calling:
With Easy Calling, your Teams system becomes a professional contact center – simple, flexible, and Swiss Made.
Whether you want to analyze or actively manage calls, TwinCap First has the right solution:
Both add-ons are part of the Easy platform – with a central configuration portal, uniform design, and easy handling.
Try both solutions free for 30 days and experience how easy professional call management in Microsoft Teams can be:
Interested in Easy Call Report? Try it free | Make an appointment
Does Easy Calling better suit your company’s needs? Try it free | Make an appointment
Subscribe to our blog and never miss a post again. We will not spam you, but only inform you about new posts.
Companies invest heavily in modern communication. Microsoft Teams is often the central tool in this effort. It connects employees, streamlines meetings, and creates a ...
The strategic value of artificial intelligence is undisputed, but what does the first step look like in practice? Many are searching for the “magic ...
Imagine you’re conducting a crucial sales call or a complex technical discussion over the phone. While the person on the other end is going ...
Microsoft Teams has long been an integral part of daily collaboration in many companies. Chats, meetings, and internal coordination happen quickly and easily through ...
Book a Microsoft Teams meeting appointment with Christoph Schoch. After booking, you will receive an appointment invitation. There you will find a link for the Teams meeting. Of course you can also send us an e-mail or call us directly.
If you have any questions, please use our Help Centre and/or open a ticket for your request.
Schweiz