Easy Calling: Your contact center in Microsoft Teams – compact, simple, efficient

With Easy Calling, TwinCap First is launching a powerful contact center solution directly in Microsoft Teams. No complicated systems, no expensive additional platforms—everything runs where your team already works. Whether it’s incoming calls, missed calls, or organizing your team, Easy Calling ensures clarity, efficiency, and smart communication.

The solution is fully integrated into Microsoft Teams, intuitive to use, and ready to go. No additional login, no lengthy training. Just get started and immediately benefit from all the features.

Real-time monitoring with Easy Calling—full transparency over your calls

The strength of Easy Calling lies in its live overview:

• Live call dashboard: See all active calls in real time
• Queue monitoring: See how many callers are waiting and which agents are available
• Call analysis: Clear evaluation of call results, average call duration, calls per hour, etc.
• Agent status: Immediately see who is available, busy, or offline

This creates transparency and enables a quick response.

Call Management: Intelligent control of your calls

With Easy Calling, you have your call management under control. The solution combines classic telephony with modern intelligence:

• Call Routing: Calls are automatically distributed according to availability
• Call Queuing: Manage waiting callers with a waiting time meter
• Call Transfer: Calls can be easily transferred to agents, waiting loops, or external numbers
• Call monitoring: The dashboard shows you in real time which calls are in progress, on hold, or completed
• Quick actions: Quickly process calls in the dashboard: send an email, take notes, create tasks, or save a contact

This turns your Teams client into a control center for calls – efficient, clear, and professional.

Notification system – always informed with the add-on from TwinCap First

Never miss a call again. Easy Calling delivers notifications right where you work: in Microsoft Teams:

• Adaptive notifications: Comprehensive, interactive notifications in Teams
• Integration into the Teams activity feed: All call information is visible in the Teams activity feed
• Real-time call notification: You receive an instant notification as soon as a call comes in (no time delay)

This keeps your team responsive—without emails. And without having to switch tools.

Voicemail features in Easy Calling – never miss a message again

Easy Calling also elegantly integrates voicemails into teams:

• Individual voicemail greetings: Personalized announcements can be stored for different scenarios
• Voicemail notifications: You are notified immediately when a voicemail message is received
• Secure recording of voicemails (voicemail recording management): Secure storage and access to voicemail recordings

This allows you to stay on top of things even outside office hours.

Multilingual user interface in the add-on

Easy Calling adapts to your team – worldwide:

• Multilingual interface: The user interface is available in several languages
• Adaptive cards in the desired language: Notifications automatically appear in the preferred language
• Regional date and time formats: Automatic formatting based on regional settings

This allows international teams to work together without any obstacles.

Configuration & customization – full control

Admins and team leaders can customize Easy Calling—it’s easy and straightforward in the settings:

• Call queue management: Set up multiple queues and manage them centrally
• Agent assignment: Assign agents to specific queues or roles
• Custom audio messages: Upload your own greetings or hold music
• Notification settings: Specify who is notified and when

Ensuring security and compliance in telephony

Easy Calling meets high security standards, ensuring your company remains legally compliant and protected:

• Role-based access control: Functions can be enabled on a role-based basis
• Secure call recording of voicemails: Encrypted storage of voicemail recordings

Integration features – seamlessly integrated into Microsoft 365

Easy Calling is natively integrated into Microsoft Teams. It also features smart interfaces:

• Azure Cognitive Services: For speech recognition and text-to-speech
• Graph API: Access to Microsoft 365 user information
• Webhook support: For connecting external systems and workflows

Who is Easy Calling suitable for?

Easy Calling, the contact center for Microsoft Teams, is particularly suitable for small and medium-sized teams that want to manage their calls professionally. Companies that already use Microsoft Teams also benefit from seamless integration and additional features. For support and sales teams, the solution offers the flexibility and speed needed to handle customer inquiries efficiently. At the same time, Easy Calling is ideal for IT departments looking for a solution that can be implemented quickly while meeting high security and compliance standards.

Conclusion: Easy Calling makes all the difference in Microsoft Teams telephony

Easy Calling combines intelligent call management, smart notifications, secure voicemails, flexible configuration, and deep Teams integration—all in one streamlined interface.

You remain in control of calls, waiting customers, and your team at all times. Your employees work faster, more securely, and more efficiently. And you save on costly training or external systems. Easy Calling – compact. Fair. Swiss Made.

Schedule a demo appointment now.