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Handling calls easier and faster

Easy Console for Microsoft Teams allows you to quickly answer and manage calls - including information for your team!

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Easy Console – The simple & integrated console for Microsoft Teams

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The smart call console for Microsoft Teams

With our innovative console, you can optimize your calls in Microsoft Teams. The console is seamlessly integrated into Microsoft Teams –  you can answer, process and document calls quickly and easily.

Microsoft Teams telephony on its own offers hardly any functions for call handling. There is no caller identification, no call history, and no visibility into employee presence during a call. There is also a lack of office functionalities such as creating tasks, saving contacts, entering notes or sending e-mail notifications. The Easy Console makes call handling in Microsoft Teams much easier.

Check out our video on Easy Console

Individual presence views

You can group the employees in your company into clear views and immediately see who is available – for smooth internal communication. With just one click, you can also start direct calls, open chats or use a predefined email template to communicate a callback request. This keeps your team always connected and efficient.

Group your internal Entra ID colleagues into personal views and use them in Easy Console

  • Manage your own views directly in the Easy Console Teams app (or use existing ones from Easy Directory App)
  • Use your favorites from Easy Directory
  • Search for contacts in your personal views
  • Trigger one-click actions: chats, e-mail (with templates), calls
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Easy Console

Caller history at a glance

Find out who the caller spoke to last time and quickly find the right internal contact for your caller. You can also create Microsoft Outlook and Planner tasks or enter contacts directly from the ongoing call to avoid losing important information. Phone numbers, dates and other relevant data are automatically transferred and inserted.

If your caller has already called your company by using a call queue number (Easy Call Report requirement), you can see who they spoke to last time. With one click you can also see the details of the this call.

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Easy Console

Create Planner or Microsoft Outlook tasks and enter contacts

You can create a Planner Task or a personal Outlook Task during the call. Information from the call is transferred directly to the task.

Thanks to the Easy Console, you can also save a caller as a contact. With one click (Create Contact), the dialog opens with the number filled in and you immediately create an Outlook contact.

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Easy Console

Predefined e-mail templates

Notify your colleagues with predefined email templates.

You can create personalized email templates in the app for different languages, support requests or departments.Variables are available, such as the call number, name, first name/last name of the recipient, time and date of the call and more.

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Why Easy Console?

Simple and practical handling of calls in Microsoft Teams, fully integrated

Advantages of Easy Console

Easy Console is part of the Easy Platform products and is based on the so-called “in-call” experience of Microsoft Teams (available from Microsoft from around the beginning of March 2025).The Easy Console is therefore fully integrated into the Teams app and uses numerous functions of the Easy platform products. Some of the functions of the Easy Console are dependent on other platform products.

Easy Console functions at a glance

  • Your own, configurable views for displaying presence information about other employees in the company
  • One-click actions to chat, call or send an e-mail (including your own e-mail templates)
  • Configurable emails for notification of calls that cannot be put through
  • Easy insight into the call history to see if and when the caller has called before a call queue (configured for Easy Call Report is requirement) in your company
  • Search through notes in the call history
  • Create tasks with Microsoft Planner and Microsoft Outlook Tasks, including transferring call details to the task
  • Create contacts in Outlook based on the call (directly in the app)
  • Synchronization of personal views from Easy Directory
Easy Console

Our Easy Console function overview

Easy Console is currently available in the Basic edition, others will follow soon

Features
Basic Plan
Requires Add-on
In-Call Experience
Favorites
Personal Views
Planner/Outlook Tasks

Create tasks in Planner and/or outlook

User configuration
E-Mail Templates

The user can create his own templates for E-Mail notifications with placeholders

Create Outlook contacts
Call History lookup

Easy Call Report

Caller number Lookup

Queries for number and returns name/company name

Easy Directory

Sync of personal views

Easy Directory

Try Easy Console free for 30 days

Easy Console is currently available in the Basic Edition, Pro and the Enterprise version will follow soon.
See for yourself and test Easy Console for 30 days free of charge.

Subscribe and get started right away

Order Easy Call Report directly via our website (for EU customers here) and pay using the most common payment methods.

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Obtain via Microsoft Appsource

  • No support fee of CHF/EUR 300.-
  • Monthly cancellation right, but increased fees
  • Payment by credit card or Azure Subscription, FX subject to availability
Easy Console from Appsource

Become a partner?

Would you like to sell products like Easy Console as a partner or IT reseller? Then get in touch with us.

Contact us

Further information & FAQs

You can find the installation manual and the FAQs (Frequently asked questions) via the following link:

Docs & Support
How does the trial version work?
  • After purchase, you will receive an e-mail with an installation manual. The tenant activation will take place immediately
  • You can configure Easy Console yourself via our new Easy Platform configuration portal
  • However, you need a Teams Admin account for your tenant
  • The first 30 days are always a trial period, i.e. the invoice is not issued until after 30 days, during which time you can cancel at any time

 

Is there a minimum contract period

The minimum contract period is 12 months (after the trial period of 30 days has expired)

How can I purchase Easy Console?

You have several options for purchasing Easy Console. The Basic version is available directly via our website or via Appsource from Microsoft.

  • The first 30 days are a trial period, i.e. the invoice is not issued until after 30 days. You can cancel at any time during the 30-day trial period
  • Please note that you need an admin to set it up
  • You need at least Teams Administrator authorization to configure the Easy Console
  • The tenant must have activated the “in app experience” feature (available globally from approx. March 2025)
Are the functions also available for outgoing calls?

No, at the moment the above functions are only available for incoming calls. We are working with Microsoft on a solution for outgoing calls.

Is it possible to integrate customer relationship management (CRM)?

At the moment, CRM integration is not yet directly possible.

We are here for you

We are happy to provide you with further information. You have two options for getting in touch with us.

Arrange a free consultation

Book an appointment in Microsoft Teams for a free and non-binding initial consultation.

Book an appointment

Make an enquiry

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Our products for Microsoft Teams

Below you will find all our products for Microsoft Teams.

All products

Making calls without the Teams app

With Easy Mobile Connect you can make calls directly on your iPhone or Android device without the Teams app! Use your Teams number like a mobile number on your cell phone!

Easy Mobile Connect
Easy Mobile Connect

Caller identification for Microsoft Teams

The Easy Lookup solution enables automatic caller identification for teams telephony (PSTN) calls.

Easy Lookup
Easy Lookup

Efficient contact management in Microsoft Teams

With Easy Directory, you have all your business contacts in Microsoft Teams under control – whether from Outlook, shared mailboxes, Microsoft Entra ID or even from ERP and CRM systems

Easy Directory
Easy Directory

View missed calls from call queues

Call queues in Teams Phone are a great way to control incoming calls and distribute them to multiple users at the same time.

Easy Call Report
Easy Call Report

Book a free initial consultation

Book a Microsoft Teams meeting appointment with Christoph Schoch. After booking, you will receive an appointment invitation. There you will find a link for the Teams meeting. Of course you can also send us an e-mail or call us directly.

  • Phone CH: +41 44 666 50 50
  • Phone DE: +49 7431 893 99 60
  • E-Mail: info@twincapfirst.ch
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Support

If you have any questions, please use our Help Centre and/or open a ticket for your request.

Help Center