Send customized e-mails directly from Microsoft Teams call

Fast communication is crucial when dealing with customers these days. When a customer calls your company and asks to be called back, the employee responsible must respond to this request as quickly as possible. Ideally, the “callback request” should be forwarded by the call recipient directly during the call. This transfer of information during a phone call directly within Microsoft Teams is now possible: thanks to the new Easy Console from TwinCap First.

Fast and comprehensive communication thanks to e-mail dispatch directly from the Microsoft Teams call

The Add-on for Microsoft Teams Easy Console makes it possible to send an e-mail with information directly from a call. Thanks to the integration in Microsoft Entra ID (Azure AD), this can be sent seamlessly to all internal contacts.

But why is it even necessary to send e-mails directly from Microsoft Teams? Calls often involve tasks that require immediate follow-up:

• Request a callback – If the desired contact is not immediately available
• Request quotes – If there is a pending request that needs to be processed
• Arrange appointments – If the customer wants an appointment with a person who cannot be reached
• Send support requests – Forward technical problems directly to the right person within your company

Without our simple solution, sending e-mails from Microsoft Teams calls is inefficient. You have to enter addresses, write a text and send emails manually. This takes time and leads to errors.

Watch the short video and learn how you can easily send emails with predefined templates from a Microsoft Teams call:

E-mail templates: standardized communication made easy

A highlight of the Easy Console are the predefined templates for even easier e-mailing. You can create personal or team-wide e-mail templates directly in the Easy Platform app and configure them according to your wishes. You can even create multilingual templates if your company operates in different language areas. This is useful for standardized communication in international teams. The Easy Console is ideal for customer support, internal notifications or simplified internal communication.

The Easy Console uses the following customizable variables, which are automatically inserted into the e-mail:

• Phone number
• Caller’s name or phone number
• Last name / first name of the recipient
• Your name
• Time and date of the call

Watch the short video to find out how easy it is to configure your email templates:

Fast internal communication with quick actions and presence views

The Easy Console makes internal communication more efficient. Thanks to the Quick Actions function, e-mails can be sent directly from a Microsoft Teams call. You can also chat with or call an internal employee during an active call (the customer is “on hold” in the meantime). No switching between apps, no loss of information. We are also working on the possibility of forwarding a call – more on this soon.

By the way: thanks to the availability views in Easy Console, you can always see immediately who is currently available or busy within your team. And you can sort your team by department or define them in favorites – so you can react quickly and find your contacts easily.

The Easy Console saves time, reduces errors and ensures that all relevant information is communicated completely and consistently. The overview of your team, predefined templates and automatic variables make communication efficient and error-free. Companies benefit from smooth collaboration, faster processes and increased productivity.

Ready for simpler and more effective communication within Microsoft Teams telephony? Then the Easy Console is the perfect solution for your company! Click here for the trial version of Easy Console.