Companies now use Microsoft Teams for more than just chats and meetings. Telephony is also increasingly running via Teams – both internally and externally. At TwinCap First, you get modern telephony solutions tailored to your needs.
But what if you need more? For example, for your contact center, support or for legally compliant recordings? Then Luware comes into play.
Luware develops specialized solutions for Microsoft Teams – with a focus on customer service and call centers. With Luware Nimbus, you can manage calls in a targeted manner, automate call forwarding and increase service quality. And with Luware Recording, you can record calls in compliance with the law and archive them securely – all directly in your Teams environment.
With Luware Nimbus, you bundle your customer contacts on one platform. Calls are automatically forwarded to the right people or teams. You control everything centrally – for greater efficiency and customer satisfaction.
In combination with Microsoft Teams Direct Routing, stable connections are ensured – without any additional hardware.
You can connect your CRM directly. This way, your team knows who is calling as soon as the phone rings – and with what request. This saves time, creates trust and ensures personal support. We at TwinCap First take care of the integration and ensure a smooth process.
Luware provides you with real-time analyses: How many calls are coming in? How long are the waiting times? Which topics are piling up? This data helps you to optimize your customer service in a targeted manner. We set up the dashboards so that you get exactly the insights you need.
In many industries you need legally compliant call recordings – be it in the financial sector, in healthcare or for quality assurance. Luware Recording meets these requirements. You get a solution that integrates seamlessly into your Microsoft Teams – including secure storage and clear archiving.
As an official Luware Gold Partner, we not only bring you modern Teams telephony, but also combine it with powerful tools for your customer communication. You benefit from our know-how, our practical experience and a direct line to the manufacturer.
We know: Good availability and efficient processes in customer service are crucial. That’s why we don’t just provide you with technology, but with solutions that work – from A to Z.
Our offer:
As a Luware Gold Partner, we bring technology and practice together. We know the challenges of customer service – and we know how modern communication has to work. With us, you have a partner who will support you right from the start.
That’s what you get with us:
Microsoft Teams is much more than just a communication tool. With Luware and TwinCap First, you can make more of it – for your team and your customers.
Whether call center, support or sales department: you create more efficient processes, better availability and more satisfied customers.
Would you like to know what this could look like for your company? Then get in touch with us – we look forward to hearing from you.
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Book a Microsoft Teams meeting appointment with Christoph Schoch. After booking, you will receive an appointment invitation. There you will find a link for the Teams meeting. Of course you can also send us an e-mail or call us directly.
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