Easy Calling for Microsoft Teams is a compact and simple contact center solution for incoming, ongoing, and missed calls in real time
The application is fully integrated into Microsoft Teams and so easy to use that anyone can get started right away – without any training required. All calls are displayed in real time, including missed calls and voicemails, so you always stay on top of things. You can answer calls directly in your Teams app or transfer them straight from the console.
A special highlight: With agent opt-in/opt-out, you can flexibly decide when you’re available for calls – ideal for teams with rotating responsibilities. While Microsoft Teams telephony offers only basic features by default, Easy Calling includes everything you need for efficient call management:
Easy Calling – because ease of use makes the difference
Stay on top of things. Easy Calling gives you a clear view of all your incoming, ongoing, and missed calls at a glance. Whether you’re using the solution as a convenient Teams app, in a separate window, or in your browser – you always have all the important information right in front of you. That way, you won’t miss anything and stay perfectly organized!
Never miss a call again! Thanks to real-time updates, you can instantly see every ongoing, answered, and missed call – including voicemails ready to listen to. The intuitive color coding helps you quickly identify important calls and take appropriate action.
Dive into your call history from the past six months! Take your time browsing and easily find any contact. Thanks to convenient filtering and grouping features, searching becomes a breeze. Export the history to a CSV file as the manager of your queue – so you can effortlessly stay on top of things and track important details at any time. Your call history – clear and always at your fingertips!
Imagine – it’s that easy! Your agents can log in and out of queues with just one click – flexibly, whenever it suits them. And if you, as the person in charge, want to stay in control, you can easily manage everything centrally. This way, your team is always optimally organized and ready for action!
Welcome to the heart of your compact contact center! Our intuitive configuration center gives you full control as an admin.Easily design the entire call logic to suit your needs – whether it’s uploading custom hold music, setting timeouts, or adding new agents. All essential settings are clearly organized in one place.Discover the wide range of options and tailor your contact center perfectly to your requirements!
A simple and affordable tool for contacte center tasks
Easy Calling is part of the Easy Platform products and offers a compact range of features at a fair price.The solution can be used integrated within Teams or as a standalone web app, and it uses the familiar look & feel of the Easy Platform products.Below is an overview of the key features:
Easy Calling is available in one version currently
Alle Calls (laufend, angenommen und verpasst, sowie Voicemails werden Realtime in der History angezeigt)
Calls können im Nachgang gefiltert, gruppiert und bearbeitet werden, inklusive Versand von Mailvorlagen, Chat oder das erstellen von Kontakten, Planner oder Todo Tasks.
Agenten können vom CQ Manager in die Call Queue hinzugefügt oder rausgenommen werden.
Es gibt drei Rollen, Agenten, Manager und Administratoren. Manager können ihre eigenen CQ verwalten und Ansagen, Musik, Statistiken runterladen usw.
Administratoren können mit SSO die komplette Easy Plattform verwalten und Einstellungen vornehmen.
Benutzer können ihre Mailvorlagen und Einstellungen selbst in einem Portal einstellen.
Es bestehen verschiedene Optionen um die Anrufererkennung zu ermöglichen (CRM, Search.ch, Easy Directory, Shared mailboxen)
Anrufe werden in Teams angenommen, gewisse Funktionen können aber einfachheitshalber auch in der Console vorgenommen werden. Z.B. Transfer.
Easy Calling kann als App in Windows genutzt werden oder in Teams integriert verwendet werden.
Try Easy Calling and see for yourself!
Get Easy Calling directly from our website and pay using all major payment methods.
Would you like to distribute our products as a partner or IT reseller? Then get in touch with us.
You can find the installation guide as well as the FAQs (Frequently Asked Questions) at the following link:
Yes, that’s correct. All calls—whether ongoing, answered, missed, or voicemails—can be displayed directly in the Easy Calling solution for each call queue.An agent, provided they are a member of another call queue (e.g., a second location), can also handle multiple call queues and will see them all in the overview.
After purchase, you will receive an email with installation instructions.Tenant activation takes place immediately.You can configure Easy Calling independently in just a few steps.However, you will need a Global Admin for your tenant to complete the installation.The first 30 days are always a trial period, meaning billing only starts after 30 days.During this time, you can cancel at any time free of charge.
The minimum contract term is 12 months (after the expiration of the 30-day trial period)
You have several options for purchasing Easy Calling.
The Basic version is available directly through our website or via Microsoft AppSource. The first 30 days are a trial period, meaning billing only starts after 30 days.
During the 30-day trial period, you can cancel at any time. Note: You will need a Global Admin for the setup.
Yes, Caller identification can be achieved with Easy Directory , with your CRM (optional), Search.ch for Switzerland as well as by using shared mailboxes that will be populated by our product “contact sync”.
No, we currently only support inbound calling.
Momentan ist die CRM-Integration noch nicht direkt möglich, für Kunden aber als Customizing erhältlich. Gerne kannst du uns kontaktieren.
Yes, Easy Calling allows you to directly forward callers who are on hold. In general, you can use the standard features of the Teams app, but you also have the option to forward calls directly within Easy Calling – the choice is yours, depending on what you prefer.
The solution runs in Microsoft data centers in Western Europe as the primary location. However, there is a backup site that automatically takes over in case of an outage in Western Europe. This backup is located in a Microsoft data center in Switzerland.
We are happy to provide you with further information. You have two options for getting in touch with us.
Book an appointment in Microsoft Teams for a free and non-binding initial consultation.
Below you will find all our products for Microsoft Teams.
With Easy Mobile Connect you can make calls directly on your iPhone or Android device without the Teams app! Use your Teams number like a mobile number on your cell phone!
The Easy Lookup solution enables automatic caller identification for teams telephony (PSTN) calls.
With Easy Directory, you have all your business contacts in Microsoft Teams under control – whether from Outlook, shared mailboxes, Microsoft Entra ID or even from ERP and CRM systems
Easy Console for Microsoft Teams allows you to quickly answer and manage calls – including information for your team!
Book a Microsoft Teams meeting appointment with Christoph Schoch. After booking, you will receive an appointment invitation. There you will find a link for the Teams meeting. Of course you can also send us an e-mail or call us directly.
If you have any questions, please use our Help Centre and/or open a ticket for your request.
Schweiz