Upgrade Microsoft Teams telephony – with the add-ons from TwinCap First

Microsoft Teams telephony is now replacing the traditional telephone system in many companies, connecting employees regardless of their location and ensuring simple communication. However, the standard version lacks many functions that really make everyday work easier. This is exactly where the add-ons from TwinCap First come into play. Upgrade your Teams telephony with us!

Our solutions turn “Teams Phone” into a modern communication center – intuitive, efficient and smart. And best of all, everything is integrated directly into Microsoft Teams. Find out here how you can get even more out of your Teams telephony with our add-ons.

Easy Console – The smart call center

Microsoft Teams offers hardly any call handling functions as standard. No caller ID, no history, no interactive overview – that makes work tedious.

Easy Console changes all that. You can immediately see who is available, start chats or calls with one click, send callback emails and create tasks in Outlook or Planner – all directly from the call. The history shows you who the caller last spoke to. This saves you time and avoids detours.

Advantages at a glance:

• Real-time availability
• One-click actions for internal communication
• Call history with notes
• Create tasks and contacts directly in the call
• Integrated email templates for feedback

Easy Call Report – No more missed calls

Call queues in Microsoft Teams distribute calls but do not show missed calls. With Easy Call Report, this is a thing of the past.

Missed calls are displayed as Adaptive Cards in a Teams channel of your choice – with all the details. You can use Quick Action to call back directly, write an email or store information in the CRM. In version 2.0, you even have your own tab for the call history in the channel.

Top features:

• Adaptive cards for missed calls
• Callback with one click
• History directly in the channel
• Integration with Entra ID, search.ch & Co.
• Easy setup via Easy Platform Portal

Easy Directory – manage contacts efficiently

With Easy Directory, you can manage all your contacts in one place – directly in Microsoft Teams. Whether from Outlook, shared mailboxes, Entra ID, CRM or ERP: all data is centrally available and can be filtered according to your needs.

You can see the presence status of your colleagues, start actions with a click and always maintain an overview. Mobile offline use is also integrated.

Highlights:

• Integration of various data sources
• Real-time presence display
• User-defined tags, views and filters
• One-click communication
• Synchronization with Outlook contact folder

Easy Lookup – Recognizing callers made easy

Do you want to know who is calling you – even if the number is not in your personal address book? Easy Lookup makes it possible.

The solution compares incoming numbers with central data sources. This allows you to recognize callers in real time – even for calls via queue. No more guessing, no more inquiries, no more missed opportunities.

Your benefits:

• Caller recognition on all end devices
• Cascaded data sources
• No need to maintain contacts manually
• Also works on mobile devices and in call queues

Easy Mobile Connect – Your Teams number goes mobile

You don’t need a Teams app to make mobile calls with your Teams number. With Easy Mobile Connect, you can make Teams calls directly from your iPhone or Android device – via eSIM.

Ideal for on the go, for on-call services, for field service – or simply if you don’t want an app.

Particularly suitable for:

• Employees in the field
• Emergency and on-call services
• Frequent travelers and minimalists
• Companies with compliance requirements

Contact Sync – addresses available everywhere

With Contact Sync, you can bring central contacts to all devices – without manual maintenance. The solution synchronizes contacts from various sources in Microsoft 365 – including mobile devices.

What you gain:

• Standardized, up-to-date contact data
• Reduced maintenance effort
• No data loss when employees leave the company

Microsoft Teams telephony is the start – the add-ons from TwinCap First are the next step

Whether smart call control, central contacts or mobile use: our solutions get the most out of your Teams telephony.

Want to find out more or try it out for free? Then make an appointment now – we’ll show you what modern communication looks like.

Upgrade your Microsoft Teams telephony! With the Easy Add-ons, you not only save time, but also create transparency and structure in your day-to-day work. This turns your Microsoft Teams into a real communication hub – perfectly tailored to your company.