Microsoft Teams

See missed calls in your Microsoft Teams call queues

Call queues in Teams Phone are a great way to control incoming calls and distribute them to multiple users at the same time. However, there is one disadvantage: you cannot see missed calls. With Teams Easy Call Report, we solve this problem for you!

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Teams Easy Call Report – The simple and affordable solution for Microsoft Teams

With Teams Easy Call Report, we offer a simple solution for posting all your missed calls in call queues directly to a Teams channel.

You can monitor any number of call queues and post the messages either all in the same channel or in different channels. This way, you can retrofit a long-awaited feature at a low price and increase your efficiency at the same time.

The “Quick Action” buttons offer you a quick and easy way to perform an action. For example, you can call back with just one click. If you prefer to write an e-mail or first view the caller’s website or transfer the caller data to your CRM, you can store customized card layouts (only in the Enterprise version).

In version 2.0, you also have the option of displaying an Easy Call Report tab in your channel. This allows you to view a caller history at a glance.

Adaptive cards in the Teams channel

Notifications of missed calls are sent directly to a team channel of your choice. This is done using so-called adaptive cards.

Various actions can be carried out using buttons. For example, callbacks can be initiated with a click, e-mails can be sent to callers, the caller’s website can be opened or a call can be marked as completed. Customer-specific actions are also possible using custom cards in the new Easy Call Report Enterprise version.

Since Easy Call Report works with various telephone books (e.g. Search.ch, Entra ID) out of the box, you can see who called you at any time. With the additional integration of Easy Lookup, it is even possible to synchronize the calls with your ERP or CRM system.

Why Easy Call Report?

Missed calls on call queues are not displayed in teams – time for a simple solution.

Advantages of Easy Call Report

Easy Call Report 2.0 has been completely redeveloped. This has significantly improved the time it takes for calls to be displayed as Adaptive Cards. In addition, the setup process has been greatly simplified. Installation and setup now takes place via a dedicated Easy Platform configuration portal. This means that individual features can be switched on and off there, for example. You can also assign call queues/auto attendants to team channels yourself via a convenient interface.

New features at a glance

Faster call transfer (on average 15 minutes, depending on Microsoft)
Monitoring of all calls possible, including calling plans, direct routing, operator connect and team calls.
Easy Platform configuration portal for easy setup
Adaptive cards for more information in a missed call
Call history of answered and missed calls in Teams tabs
Integration of Entra ID, Search.ch or others and Easy Lookup for caller identification
Display of the persons who have answered or accepted the call

Try Easy Call Report free for 30 days

Easy Call Report is available in three editions: Basic, Pro and Enterprise.
See for yourself and try Easy Call Report free for 30 days.

Subscribe and get started right away

Get Easy Call Report directly from our website (for EU customers here) and pay with the most common payment methods.

Get it from Microsoft AppSource

No support fee of 300 euros/CHF
Monthly right of termination, increased fees
Payment by credit card or Azure Subscription, FX subject to availability

Easy Call Report on AppSource

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Would you like to sell our products as a partner or IT reseller? Then please contact us.

As individual as your company

Teams Easy Call Report 2.0 is available in three versions. You can upgrade to a higher version at any time. The minimum contract term is 12 months and is automatically extended.

CHF/EUR 10.00 monthly per 5 voice apps

CHF/EUR 15.00 monthly per 5 voice apps

CHF/EUR 30.00 monthly per 5 voice apps

Calls from call queues and auto attendants

Easy Platform Configuration Portal

Adaptive cards in teams

Note function

Custom Cards

Custom Routing

Integrations

Search.ch integration

Easy Lookup Integration

Easy Directory Integration

Reporting

Teams Channel Tabs

Further information & FAQs

You can find the installation manual for Teams Easy Call Report and the FAQs (Frequently asked questions) by clicking on the following link:

Docs & Support

How does the trial version work?

After purchase, you will receive an e-mail with an installation manual. The tenant activation will take place immediately.

You can configure Easy Call Report yourself via our new Easy Platform configuration portal.

The first 30 days are always a trial period, i.e. the invoice is not issued until after 30 days, during which time you can cancel at any time.

Is there a minimum contract period?

The minimum contract term after the trial version (30 days) expires is 12 months.

How can I purchase Easy Call Report?

You have several options for purchasing Easy Call Report. However, the following applies to all variants:

The first 30 days are a trial period, i.e. the invoice is not issued until after 30 days. You can cancel at any time during this period.
Please note that you must assign an admin consent (administrative authorization) for the setup. This can only be done by a Microsoft 365 administrator in your tenant.
You need at least a Teams administrator authorization to configure the Easy Call Report solution.

We are here for you

We are happy to provide you with further information. You have two options for getting in touch with us.

Arrange a free initial consultation

Book an appointment in Microsoft Teams for a free and non-binding initial consultation.

Book an appointment

Make an enquiry

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See missed calls in your Microsoft Teams call queues