1.1 Minute tariffs
Terms and conditions for Telekom Teams telephony offers: We generally offer Teams Direct Routing subscriptions with included minutes, support credit and other benefits. However, it is also possible to agree a classic model with minute billing based on the actual call volume. Please contact us if you are interested in a customised solution.
- You can download the current minute rates for domestic/international calls from our homepage.
- Standard tariff: Monday – Friday, 07:00 – 19:00.
- Low rate: Monday – Friday, 19:00 – 07:00 and Saturday and Sunday all day.
- All chargeable calls are billed by the minute per minute or part thereof.
- A connection set-up fee of 4.5 centimes per call is charged for chargeable calls to the CH fixed or CH mobile network according to the tariff plan.
- For all other chargeable calls, a call set-up fee of 50% of the applicable per-minute rate will be charged, with a minimum of 4.5 centimes.
- The normal and low rate for Swiss mobile networks not listed is 35 centimes per minute.
- The normal and low rate for special numbers with dialling codes 0840, 0842, 0844 and 0848 is a maximum of 8.1 centimes per minute. The tariff is set individually for each number of the number holder.
- The tariff for normal and low rates for special numbers with the 058 area code is the same as for fixed network tariffs
- Calls to chargeable 0900 numbers are supported (with the exception of 0900 numbers with special tariff conditions). The tariffs are based on the prices set by the number holder.
- All prices are exclusive of VAT.
- Prices are subject to change and will be published on the Internet.
1.2 Flat subscription conditions
Terms and conditions Telekom offers Teams Telephony: The Flat subscriptions are only available as Small, Small+, Medium, Large and x-Large etc. packages. The subscriptions include the services and credits listed on our homepage. Additional services can be booked as an option.
- Flat rate tariffs cannot be combined with other volume discounts or other discount campaigns, unless explicitly stated.
- All chargeable calls are billed by the minute per minute or part thereof.
- Calls to 058 business numbers are included in the flat rates.
- Calls to service or special numbers are excluded from the flat tariffs.
- The following countries are included in the flat rates for fixed network subscriptions: Switzerland, Germany, Austria, Belgium, Denmark, Finland, France, Greece, Great Britain, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, the Netherlands, Norway, Portugal, Sweden and Spain.
- Flat subscriptions do not include mobile tariffs for abroad. These are effectively billed according to minute tariffs (see paragraph 1.1).
- The flat rates apply to all phone numbers within the relevant customer account/contract.
- Unused minutes in flat rate subscriptions are cancelled at the end of the month and cannot be carried over to the following month.
- Unused inclusive services such as mutation offers, support hours or similar expire at the end of the month if not used.
- If additional chargeable options are booked for the standard flat rate subscription (e.g. additional channels, unlimited inbound etc.), the basic services included do not change (e.g. number of minutes included).
- The connection fee is waived for flat rate subscriptions.
- All prices are exclusive of VAT.
- Prices are subject to change and will be published on the Internet
- Calls to business, short and special numbers are subject to a charge.
- Flat subscriptions are valid for normal personal use. If usage deviates significantly from normal use or if there are indications that the connection is being used for special applications (e.g. machine-to-machine, direct dialling and permanent connections), TCF reserves the right to discontinue or restrict the provision of services at any time and/or to take other suitable measures.
1.3 Service numbers
We support all Swiss emergency numbers, various service and directory enquiry services as well as all business numbers according to the following list. Calls to premium rate services can be blocked at any time in the user account.
| Value added services | Description | 1. Minute | from 2. Minute |
| 143 | Dargebotene Hand | 0.20 CHF/Min. | 0.00 CHF/Min. |
| 161 | Sprechende Uhr | 0.50 CHF/Min. | 0.00 CHF/Min. |
| 162 | Meteo Schweiz | 1.00 CHF/Min. | 0.50 CHF/Min. |
| 163 | Verkehrsinformationen (TCS) | 1.80 CHF/Min. | 0.90 CHF/Min. |
| 164 | Sport, Toto, Lotto | 1.54 CHF/Min. | 1.40 CHF/Min. |
| 166 | Automatische Bahnverkehrsinfo | 1.00 CHF/Min. | 0.50 CHF/Min. |
| 187 | Lawinenbulletin | 0.50 CHF/Min. | 0.50 CHF/Min. |
| 1145 | Vermittlungsdienst für Sehbehinderte | 0.00 CHF/Min. | 0.00 CHF/Min. |
| 1600 | Regio Info | 1.80 CHF/Min. | 0.90 CHF/Min. |
| 1802 | Auskunftsdienst | 3.98 CHF/Min. | 1.99 CHF/Min. |
| 1811 | Auskunftsdienst | 3.80 CHF/Min. | 1.90 CHF/Min. |
| 1818 | Auskunftsdienst | 3.98 CHF/Min. | 1.99 CHF/Min. |
| 1819 | Auskunftsdienst | 3.70 CHF/Min. | 1.85 CHF/Min. |
| 1820 | Auskunftsdienst | 3.70 CHF/Min. | 1.85 CHF/Min. |
| 1850 | Auskunftsdienst | 5.38 CHF/Min. | 2.69 CHF/Min. |
| 1888 | Auskunftsdienst | 3.98 CHF/Min. | 1.99 CHF/Min. |
| 1899 | Auskunftsdienst | 3.98 CHF/Min. | 1.99 CHF/Min. |
1.4 Emergency numbers
| Emergency Number | Description | 1. Minute | from 2. Minute |
| 112 | Europäische Notrufnummer | 0.00 CHF/Min. | 0.00 CHF/Min. |
| 117 | Polizeinotruf | 0.00 CHF/Min. | 0.00 CHF/Min. |
| 118 | Feuerwehrnotruf | 0.00 CHF/Min. | 0.00 CHF/Min. |
| 140 | Strassenhilfe TCS | 0.00 CHF/Min. | 0.00 CHF/Min. |
| 1410 | Air Zermatt | 0.00 CHF/Min. | 0.00 CHF/Min. |
| 1414 | Rega | 0.00 CHF/Min. | 0.00 CHF/Min. |
| 1415 | Air Glaciers | 0.00 CHF/Min. | 0.00 CHF/Min. |
| 144 | Sanitätsnotruf | 0.00 CHF/Min. | 0.00 CHF/Min. |
| 145 | Vergiftungsnotfälle | 0.00 CHF/Min. | 0.00 CHF/Min. |
| 147 | Telefonhilfe für Kinder & Jugendliche | 0.00 CHF/Min. | 0.00 CHF/Min. |
1.5 International Servicenumbers
For security reasons, we only support a selection of trusted international service numbers: Supported service numbers Austria (prefix +43)+4350, +4357, +4359, +4389, +4350, +43517, +43710, +43711, +43718, +43720, +43730, +43740, +43780, +43800, +43801, +43802, +43803, +43804, +43810, +43820, +43821, +43828Supportedservice numbers Germany (prefix +49)+4918, +4919, +4932, +49115, +49121, +49180, +49700, +49701, +49800, +49801Supportedservice numbers USA (prefix +1)+1800, +1844, +1855, +1866, +1877, +1888Calls to international freephone numbers with the prefix 00800 are free of charge and are therefore supported. Premium numbers, on the other hand, usually with the prefixes +43900 or +49900 (similar to the Swiss 090 numbers), are service numbers with variable tariffs and are not supported by us.
1.6 Conditions & Terms of Swiss numbers
The telephone numbers provided to the subscriber for the use of the service remain the property of TwinCap First AG and the customer receives neither disposal nor ownership rights to them. 6 months after number allocation and settlement of all outstanding claims at the earliest, the telephone number(s) can be ported away to another carrier.
- CHF 75.- (single number),
- CHF 150.- (block of 2 – 10 numbers)
- CHF 600 (block of 11 – 100 numbers)
- CHF 1,400 (block of 1,000 – x numbers)
1.7 Conditions International numbers & premium rate numbers (0800x etc.)
For the purchase of international telephone numbers and/or value-added/service numbers, please contact us.
1.8 Conditions package option ‘International’
Definition of services: The use of telephone numbers, call channels and other communication services abroad
- TCF has the right to cancel any services used under the international option at any time with one month’s notice in writing. Reasons for this may be regulatory changes (new laws, requirements, etc.), major financial shifts or surcharges for international access/offers, as well as technical limitations or technical incompatibilities
- Customers undertake to use the services within the scope of their normal business activities and, to the best of their knowledge and belief, to comply with the regulatory requirements of the respective supervisory authorities and regulators in the relevant countries.
- The customer undertakes to use the services in accordance with the relevant local and international legislation. Abuse, fraud or other illegal activities carried out with the help of these services will lead to the immediate cancellation of the services if they become known. This also applies to violations of requirements for sanctioned areas/countries that are on the EU/US or UN sanctions list or on the US embargo list.
- Customers undertake to keep a list of the names of end users (address and contact details) for all subscribers who use the services as part of their business activities and to hand this over within 24 hours if requested by the authorities
- If a number is cancelled or ported by a customer, a fee or administration charge may be payable depending on the country/destination. The amount depends on the country and the number of cancelled or ported services
- DID (numbers) must be used for 3 months after commissioning and can then be cancelled with 1 month’s notice to the end of a month. If a number is cancelled in advance, a fee of CHF 15 per month/number will be charged
- Force Majeure: All parties shall be held harmless in the event of events that are generally known as force majeure and have an influence on the fulfilment of the contract. Force majeure shall include all circumstances beyond the control and influence of the contracting parties, such as natural disasters, government measures, official decisions, blockades, war and other military conflicts, mobilisation, civil unrest, terrorist attacks, strikes, lockouts and other labour unrest, confiscation, embargoes, epidemics, pandemics or other circumstances which are unforeseeable, serious and beyond the control of the contracting parties and which occur after the conclusion of this contract.
- If one of the contracting parties is prevented from fulfilling its contractual obligations due to force majeure, this shall not be deemed a breach of contract and the deadlines specified in the contract or on the basis of the contract shall be extended appropriately in accordance with the duration of the impediment.
- The same shall apply if TCF is dependent on the advance performance of third parties and this is delayed due to force majeure. Each party shall do everything in its power that is necessary and reasonable to minimise the extent of the consequences caused by the force majeure.
- If a force majeure event lasts longer than 30 days, either party may terminate this agreement without any liability or costs if the respective party cannot reasonably be expected to adhere to the contract. However, any costs already incurred or services already provided must be paid by the party placing the order.
- The maximum call duration is 3 hours, after which the line is disconnected for security reasons. This serves as a security measure to make cases of fraud with foreign destinations more difficult
- Access to so-called ‘blue light’ services (emergency services) is generally possible for national services worldwide, but is not guaranteed – TCF is not liable for incidents resulting from any unavailability of such services. In addition, the customer accepts and confirms that in the case of nomadic telephony, the location of the caller cannot always be automatically determined correctly by the emergency services. This means that the customer informs and instructs his employees in this regard and ensures that the employees can alert emergency services via other means of communication
- Unusual use: If TCF establishes that the services are being used in an unusual manner (call centre, machine and automated dialling or other abusive use), TCF has the right to terminate the service at any time with immediate effect
- Quality of service: TCF relies on well-known and reliable partners for national and international IP telephony, but cannot guarantee the quality of the services used; the quality is influenced by many factors (Internet, end devices, public networks, etc.) which are beyond TCF’s control.
