Swiss Made Software for Microsoft Teams: Who Actually Develops Your Teams Add-On?

Software often has no face. We subscribe to it, use it – and get annoyed when it doesn’t work. But do we know who programmed it? Usually not. The lines of code often come from huge development centers in Seattle, Bangalore, or Tel Aviv. That’s globalization. It’s efficient. But is it always good? Especially when it comes to critical infrastructure, which includes your company’s telephony and data management in Microsoft Teams, trust is a crucial currency. At TwinCap First, we develop solutions for Microsoft Teams that don’t come from an anonymous corporation, but from employees of a Swiss SME. Our headquarters are located in Wallisellen, near Zurich. We are proud of our “Swiss Made Software” label. But what does that actually mean in 2026? And why do we program in Wallisellen instead of buying cheaply abroad? Come with us for a look behind the scenes and learn about the advantages of Swiss Made Software for Microsoft Teams.

Why We Build Our Own Software (the Gap in the System)

Many people ask us, “Why do you develop your own add-ons? Microsoft has everything.” The honest answer is that Microsoft builds a fantastic house. It is stable, large, and offers space for everyone. But Microsoft does not build custom furniture for the Swiss market and the DACH region.

We realized early on that our customers need more than the standard:

• A Swiss SME does not accept a “desert of numbers” on the display – it wants to see the customer’s name
• A local IT manager does not accept vague reports – he needs precise data for his management
• In the DACH region, companies want as few media breaks as possible in their workflow to ensure an efficient process
• Our customers want to consistently follow up on missed calls and not miss any opportunities

The Microsoft standard does not solve these specific problems. That’s why we decided to close these gaps ourselves. Not with makeshift solutions, but with professional software architecture.

Wallisellen Instead of Silicon Valley: The Minds Behind the Code

Behind each of our own products are real developers and engineers who live and work here. Why is that important to you?

1. We Understand the Context of the DACH Region

Software development is more than just code. It’s about understanding processes. In Switzerland and throughout the DACH region, we have our own work culture. We have high standards of punctuality, precision, and discretion. A developer in Wallisellen knows how a Swiss reception works. They know that “on-call duty” works differently here than it does in the US. This cultural understanding flows directly into our products. Our software doesn’t just “speak” German, French, or English – it speaks the language of the DACH region.

2. Flexibility Through Short Distances And In-House Expertise

The Microsoft Cloud is changing rapidly. Updates come weekly. Large tankers need months to adapt their software. We are the speedboat. When Microsoft changes an API, our developers sit down together. We discuss, test, and often make adjustments within a very short time. If you find a bug or have a feature request, it doesn’t end up in a black hole overseas. It lands on the desk of the product manager two desks away.

3. Data Protection – Why “Local” Is Not Just a Buzzword

In 2026, data is the new gold – and data protection is the vault. With the nDSG (new data protection law), the requirements for Swiss companies have increased massively.

When you use software from anywhere in the world, you often don’t know:

• Where does my metadata go?
• Who has access to my data?
• Are my call logs used for AI training?

At TwinCap First, we consistently develop according to the principles of “privacy by design.” We use data exclusively for the services we offer. No ifs, ands, or buts. And we know exactly where your data is and how it is processed at all times.

For compliance officers and IT security managers, this is a decisive argument. We are tangible. We are subject to the same legal system as you. This creates a level of legal certainty that no global low-cost provider can guarantee.

4. Support on Equal Terms: “Grüezi” Instead of Chatbot

Let’s be honest: nothing is more frustrating than being stuck on hold on the other side of the world during a technical emergency, only to speak to a chatbot or a first-level agent who just reads from a script.

Since we develop our own software, we also provide support for it. When you call TwinCap First, you speak to a real person in Wallisellen:

• We speak your language
• We don’t have to “open a ticket with the manufacturer” first – we are the manufacturer

This proximity drastically reduces the “time to resolve” issues. In everyday business, where every minute of downtime costs money, this direct line is invaluable. Of course, there are also situations or problems that we cannot solve directly because they are located on Microsoft’s side. However, we know the stumbling blocks at Microsoft and can help you remove them.

Quality Is a Decision – Use “Swiss Made Software” for Your Microsoft Teams

For us, “Swiss Made Software” is not a marketing sticker that we put on our website. It is our attitude.

We believe that local innovation makes all the difference in the global Microsoft ecosystem. We combine the power of the global cloud with the precision of Swiss engineering.

Would you like to get to know the people behind the software? Would you like to learn more about “Swiss Made Software for Microsoft Teams”? Get in touch with us – we would be happy to discuss our products with you!