
Escalation Management in Microsoft Teams: Why Availability Should Not Be Left to Chance
You have an urgent problem, so you pick up the phone and dial the support hotline. You hear the hold music. One minute passes, ...

In today’s digital world, companies are exposed to cyber threats on a daily basis. Phishing, ransomware and targeted attacks are on the rise. Microsoft 365, cloud workstations and mobile devices in particular are the focus of attackers. Such attacks not only have financial consequences, they can also affect your company’s reputation. The good news: TwinCap First protects your company around the clock – with the new Security Operations Center (SOC).
A SOC is at the heart of modern cyber security. It detects threats in real time, analyzes them and reacts immediately. At TwinCap First, this means: 24/7 monitoring of your Microsoft 365 environment (tenant & users) and your end devices – whether Windows or Mac and, in future, Linux devices too.
Attacks don’t just happen during office hours. That’s why continuous protection is crucial. Our 24/7 SOC detects anomalies early – before damage occurs. So you remain capable of acting, even when threats are complex and dynamic.
Our SOC uses modern tools such as SIEM and AI-supported analyses. This allows us to examine your systems in real time. Anomalies such as unusual logins or conspicuous data traffic are reported immediately. This allows us to take immediate countermeasures – before attackers gain access.

If a threat is detected, we intervene immediately. Our incident response team isolates affected systems, informs you and initiates all necessary countermeasures. We work in a structured manner – with clear playbooks and documented processes. This stops the spread and keeps your systems stable.
Prevention is better than reaction. That’s why we also regularly check your IT infrastructure for vulnerabilities on request. This includes:
We close potential gateways before they pose a risk. At the same time, we advise you on how you can improve your security guidelines – for greater resilience and fewer attack surfaces.

We are an ISO 2700 certified IT provider: IT security is a central part of our daily work. We also use the Security Operations Center for our own IT infrastructure and have tested the protection intensively – on ourselves! We are also an official Microsoft partner. The “Security Cloud Partner Designation” confirms our in-depth knowledge of Microsoft security platforms and tools.
With our Security Operations Center 24/7, you don’t just get reactive defense, but proactive security. You benefit from:
Request a free consultation now and benefit from our Security Operations Center 24 hours a day, 7 days a week.
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Book a Microsoft Teams meeting appointment with Christoph Schoch. After booking, you will receive an appointment invitation. There you will find a link for the Teams meeting. Of course you can also send us an e-mail or call us directly.
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