Starting point for teams Easy Call Report
Missed calls in call queues are not displayed in Teams – time for a simple solution
Calls are distributed via call queues (call waiting loops), this offers a lot of convenience, but has a significant disadvantage:
- Not every caller waits until the voicemail announcement comes and therefore hangs up.
- Missed calls in a queue are unfortunately not displayed in Teams
- Customers cannot be called back because the call was not registered
- Microsoft currently does not offer the possibility to see missed calls in CQs
With Teams Easy Call Report, it is possible to take advantage of all the benefits of call queues without sacrificing the reporting of missed calls. Communication and coordination regarding missed calls is simplified through Teams Message Cards and Threads.
Important note and requirement:
Teams Easy Call Report only works with Teams Direct routing as well as Operator Connect. The solution cannot be used with calling plans from Microsoft.