Directly see missed calls in Teams
Teams Easy Call Report – See missed calls in call queues!
Call queues in Teams Phone are a great way to control incoming calls and distribute them to multiple users at the same time. However, there is one drawback: you don’t see missed calls.
With Teams Easy Call Report we solve this problem for you!

Teams Easy Call Report – a simple & affordable solution
We offer with Teams Easy Call Report, a simple solution to post all your missed calls in call queues, directly to a Teams Channel.
You can monitor any number of call queues and choose to post all messages to the same channel or to different channels. This way you can get a long desired feature at a reasonable price and increase your efficiency at the same time.
The «Quick Action» buttons offer you the possibility to execute an action quickly and easily. For example, you can perform a callback with just one click. If you prefer to write an email or view the caller’s website first, there are more options available.
Message Cards im Teams Channel
Messages about missed calls are sent directly to a Teams Channel of choice. This is done via so-called cards (see also pictures).
Buttons can be used to perform various actions. For example call backs by click, send email to caller, open website of caller or even open a «Search.ch» entry. Customized actions are also possible. The Easy Call Report Message Cards are available in 4 languages by default: GER/ENG/ITA/FRE
Attached is a video about the possibilities of Easy Call Report

Collaboration in Teams
Increase your efficiency in coordinating callbacks with Teams.
Users can start a thread per message and thus, for example, inform other team members that the callback has already been completed.
By tagging other team members, callbacks can be easily assigned or delegated to teammates.

Standard version
In the standard version of Teams Easy Call Report, the Message Card displayed in Teams is equipped with two buttons:
- A «xxxx Call» button that triggers a call to the phone number of the missed call
- A «task done» button that turns the message card to green, showing all channel members that the missed call has been handled.
For Swiss customers, a comparison of missed calls with Search.ch can also be integrated. You just need to send us the free Search.ch API Key.
Attached is a video about the features of Easy Call Report
Customized version
If you want more functions, it is possible, for example:
- Integration of your CRM/ERP data for matching missed caller numbers with your master data
- Adaptations of the language and depending on the function, further buttons with functions (a maximum of 4 buttons are possible, plus «pending done») Prerequisite is, however, also here, the purchase of the standard version in the subscription, plus the «customizing» costs.
We are also happy to consider other features and suggestions. Please feel free to book a consultation appointment here.
Below is an example of a missed call in the standard version

Below is an example of a missed call with the Search.ch integration

Enclosed is an example of a call marked as «completed» with green marking

Starting point for teams Easy Call Report
Missed calls in call queues are not displayed in Teams – time for a simple solution
Calls are distributed via call queues (call waiting loops), this offers a lot of convenience, but has a significant disadvantage:
- Not every caller waits until the voicemail announcement comes and therefore hangs up.
- Missed calls in a queue are unfortunately not displayed in Teams
- Customers cannot be called back because the call was not registered
- Microsoft currently does not offer the possibility to see missed calls in CQs
With Teams Easy Call Report, it is possible to take advantage of all the benefits of call queues without sacrificing the reporting of missed calls. Communication and coordination regarding missed calls is simplified through Teams Message Cards and Threads.
Important note and requirement:
Teams Easy Call Report only works with Teams Direct routing as well as Operator Connect. The solution cannot be used with calling plans from Microsoft.
Payment options Teams Easy Call Report
Below you have the possibility to subscribe to the Easy Call Report in the standard version. The following payment options are available:
- Credit Card (Visa, Mastercard, American Express)
- SEPA Direct Debit (EURO)
- Invoice
You have the option to purchase the solution in CHF, EURO or Dollar (please select the appropriate currency button).
Conditions & Worth knowing
- The pricing model is a «tiered» model, i.e. the prices apply on an accumulative basis and are graduated according to effective quantity
- After purchase, you will receive further instructions for configuration by e-mail
- The minimum subscription period is 12 months each and is automatically renewed
- You can manage the subscription independently via our portal (upgrade & cancellation)
- Payments are processed via Stripe
- There is no trial version, however the service is very inexpensive
- Adjustments to the configuration are free of charge if this is within reasonable limits/cadence
- More info in the FAQ (see below)
Subscribe to Teams Easy Call Report
From 1 - to 100 Call Queues
- From 10-100 monitored call queues (min.10 CQs)
- One-time costs 300.00 (CHF/EUR/USD)
From 101 - 250 Call Queues
- over 101 to 250 monitored call queues
- One-time costs 300.00 (CHF/EUR/USD)
From 251 - 500 Call Queues
- over 251 call queues
- One-time costs 300.00 (CHF/EUR/USD)
Teams Easy Call Report FAQ
Contact us
We are at your disposal for further information. There are two ways to get in touch with us. Book a Microsoft Teams appointment directly or leave us your details via the form.