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Teams Easy Call Report (EN)2022-09-14T17:05:20+02:00

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Directly see missed calls in Teams

Teams Easy Call Report – See missed calls in call queues!

Call queues in Teams Phone are a great way to control incoming calls and distribute them to multiple users at the same time. However, there is one drawback: you don’t see missed calls.

With Teams Easy Call Report we solve this problem for you!

Request now!
Teams Easy Call Report

Teams Easy Call Report – a simple & affordable solution

We offer with Teams Easy Call Report, a simple solution to post all your missed calls in call queues, directly to a Teams Channel.

You can monitor any number of call queues and choose to post all messages to the same channel or to different channels. This way you can get a long desired feature at a reasonable price and increase your efficiency at the same time.

The «Quick Action» buttons offer you the possibility to execute an action quickly and easily. For example, you can perform a callback with just one click. If you prefer to write an email or view the caller’s website first, there are more options available.

Message Cards im Teams Channel

Messages about missed calls are sent directly to a Teams Channel of choice. This is done via so-called cards (see also pictures).

Buttons can be used to perform various actions. For example call backs by click, send email to caller, open website of caller or even open a «Search.ch» entry. Customized actions are also possible.

Attached is a video about the possibilities of Easy Call Report

Teams Easy Call Report

Collaboration in Teams

Increase your efficiency in coordinating callbacks with Teams.

Users can start a thread per message and thus, for example, inform other team members that the callback has already been completed.

By tagging other team members, callbacks can be easily assigned or delegated to teammates.

Teams Easy Call Report

Standard version

In the standard version of Teams Easy Call Report, the Message Card displayed in Teams is equipped with two buttons:

  1. A «xxxx Call» button that triggers a call to the phone number of the missed call
  2. A «task done» button that turns the message card to green, showing all channel members that the missed call has been handled.

For Swiss customers, a comparison of missed calls with Search.ch can also be integrated. You just need to send us the free Search.ch API Key.

Attached is a video about the features of Easy Call Report

Customized version

If you want more functions, it is possible, for example:

  • Integration of your CRM/ERP data for matching missed caller numbers with your master data
  • Post daily or semi-daily statistics to your channel. These statistics show which of your call queue calls were answered or missed in a particular queue.
  • Adaptations of the language and depending on the function, further buttons with functions (a maximum of 4 buttons are possible, plus «pending done») Prerequisite is, however, also here, the purchase of the standard version in the subscription, plus the «customizing» costs.

We are also happy to consider other features and suggestions. Please feel free to book a consultation appointment here.

Below is an example of a missed call in the standard version

Teams Easy Call Report

Below is an example of a missed call with the Search.ch integration

Teams Easy Call Report

Enclosed is an example of a call marked as «completed» with green marking

Teams Easy Call Report

Starting point for teams Easy Call Report

Missed calls in call queues are not displayed in Teams – time for a simple solution

Calls are distributed via call queues (call waiting loops), this offers a lot of convenience, but has a significant disadvantage:

  • Not every caller waits until the voicemail announcement comes and therefore hangs up.
  • Missed calls in a queue are unfortunately not displayed in Teams
  • Customers cannot be called back because the call was not registered
  • Microsoft currently does not offer the possibility to see missed calls in CQs

With Teams Easy Call Report, it is possible to take advantage of all the benefits of call queues without sacrificing the reporting of missed calls. Communication and coordination regarding missed calls is simplified through Teams Message Cards and Threads.

Important note and requirement:

Teams Easy Call Report only works with Teams Direct routing as well as Operator Connect. The solution cannot be used with calling plans from Microsoft.

Payment options Teams Easy Call Report

Below you have the possibility to subscribe to the Easy Call Report in the standard version. The following payment options are available:

  • Credit Card (Visa, Mastercard, American Express)
  • SEPA Direct Debit (EURO)
  • Invoice

You have the option to purchase the solution in CHF, EURO or Dollar (please select the appropriate currency button).

Conditions & Worth knowing

  • The pricing model is a «tiered» model, i.e. the prices apply on an accumulative basis and are graduated according to effective quantity
  • After purchase, you will receive further instructions for configuration by e-mail
  • The minimum subscription period is 12 months each and is automatically renewed
  • You can manage the subscription independently via our portal (upgrade & cancellation)
  • Payments are processed via Stripe
  • There is no trial version, however the service is very inexpensive
  • Adjustments to the configuration are free of charge if this is within reasonable limits/cadence
  • More info in the FAQ (see below)

Subscribe to Teams Easy Call Report

From 1 - to 100 Call Queues

10000 (CHF/EUR/USD)annually/per 10 CQs
  • From 10-100 monitored call queues (min.10 CQs)
  • One-time costs 300.00 (CHF/EUR/USD)

From 101 - 250 Call Queues

8000 (CHF/EUR/USD)annually/per 10 CQs
  • over 101 to 250 monitored call queues
  • One-time costs 300.00 (CHF/EUR/USD)

From 251 - 500 Call Queues

5000 (CHF/EUR/USD)annually/per 10CQs
  • over 251 call queues
  • One-time costs 300.00 (CHF/EUR/USD)

Teams Easy Call Report FAQ

Can I see which user completed a card?2022-06-09T10:29:32+02:00

Unfortunately, the name of the user who completed the card is not registered. There are easy workarounds like adding e.g., a thumbs up reaction to the post. This way, other team members will see who liked the post and thus completed the task.

What happens when I click the «Task Completed» Button?2022-06-09T09:41:29+02:00

Clicking this button will complete the card. After refreshing, the color of the card will change from yellow to green and the buttons won’t be visible anymore. You will still be able to see the initial information such as date, time, caller number and (if applicable) caller name on the refreshed card. You will also be able to see when a card has been completed and how long it took until it was completed. The card will be refreshed for every Team/Channel member.

Why do I only see one notification, even though the same number has called me multiple times?2022-06-09T09:34:44+02:00

Easy Call Report will send you intelligent messages. If the same number has called you, for example 3 times between jobs (every 20 minutes), and you have missed the call 3 times, you will only receive 1 notification. This is because you only need to call the customer back once.

Why does it sometimes take more than 20 Minutes before I receive missed call notifications?2022-06-09T09:30:10+02:00

Easy Call Report checks for new missed calls every 20 minutes. The solution is 100% dependent on how fast Microsoft delivers the required call records to your tenant. In rare cases, call records are delayed by Microsoft. In this case you will only receive missed call notifications as soon as the records are available. Sometimes it can take several hours before Easy Call Report can post new messages.

Where is the solution running, what about data privacy and compliance?2022-08-26T15:38:40+02:00

Our solution is 100% Microsoft Azure based and currently runs in the EU datacenters (region Western Europe) of Microsoft. We don’t save any customer data. Calling data is read, processed and discarded. If you need more information (e.g. reg. GDPR) please talk to us, you can book an appointment here

Does Easy Call Report also indicate «internal» Teams calls to Call Queues?2022-09-01T20:53:51+02:00

No, Easy Call Report only reports missed PSTN calls. This is because of the architecture and how Microsoft has built the reporting capabilities.

How does Teams Easy Call Report work?2022-07-22T11:24:09+02:00

For Easy Call Report to work, you authorize our Azure AD app to read your tenant’s call history. Our service will then query your tenant’s call history every 20 minutes and determine which calls on the call queues you specified were not answered. For each missed call, a message is then posted to the Teams Channel of your choice.

How will I be notified about missed calls in a call queue?2022-02-28T17:12:45+01:00

Each employee can configure the channel notifications for themselves.

With which carriers can I use Teams Easy Call Report?2022-05-26T16:08:14+02:00

You can choose any carrier. But just make sure that you either use «Teams direct routing» or «Operator connect» to make phone calls. It doesn’t work if you use Microsoft Calling Plans to make PSTN calls.

Are there any other requirements?2022-05-05T06:30:47+02:00
For all your teams channels which should receive messages, an incoming webhook must be set up. You can either do this yourself using our instructions, or we can set it up for you (at cost). In addition, your call queues must be configured in the so-called conference mode.
What precautions do I need to take to use Easy Call Report?2022-05-26T16:12:14+02:00

You need to consider which call queue you want to monitor, and to which channel the messages from each queue should go. You can either post all messages to the same channel, define a separate channel for each queue, or post some queues to separate channels and others to the same channel. You can even use Teams «private» channels.

Do I need software for Teams Easy Call Report?2022-02-28T17:10:43+01:00

No. Easy Call Report is a cloud service and works completely without installing any additional software. You don’t need to install or configure anything on your client. (The only requirement is a Teams client and a Teams license).

With which devices is Teams Easy Call Report compatible?2022-02-28T17:10:10+01:00
Easy Call Report is compatible with all Teams clients that support channel messages.
Does the monitoring of my call queues also work if they are behind an auto attendant?2022-02-28T17:09:40+01:00

Yes, for example, if you use business hours and your call queue is nested behind an auto attendant, missed calls to the call queue will still be detected and reported.

How often do I receive missed call notifications in my Teams Channel?2022-06-10T07:17:08+02:00

Teams Easy Call Report checks for new missed calls every 20 minutes. New missed calls are posted to the channel as soon as the required data is available in the tenant. This is due to the fact that Microsoft does not provide the data / call history in real time. We are not responsible for data being posted, we only post what Microsoft delivers.

Can I display the caller’s name in the channel?2022-02-28T17:08:36+01:00

Yes, this is possible. If you have an API key from Search.ch or your own ERP/CRM has an API, we can make a query to identify the number before sending the message to a Teams Channel.

Is there a limit to how many call queues can be monitored?2022-05-26T16:16:07+02:00

No, you can monitor as many call queues as you like. Please refer to the pricing section if you have a larger number of call queues in place.

Can I use Easy Call Report on my cell phone?2022-02-28T17:05:40+01:00

Yes, Easy Call Report also works on cell phones. The Quick Action buttons are programmed to call back directly via teams and not via the mobile network (mobile number / SIM card).

Can I see the time and date of missed calls?2022-02-28T17:03:31+01:00

Yes, the time and date are displayed on the message card.

Can I see on which call queue a call was missed?2022-02-28T17:02:53+01:00

Yes, the message card shows which call queue the call was for. If your call queue is behind an auto attendant, the name of the auto attendant is displayed.

Does Easy Call Report also work with nested call queues?2022-02-28T17:01:08+01:00

Yes, Easy Call Report recognizes in which queue a call was picked up. If you have an escalation level and a call was only picked up in the overflow call queue, the call will not be reported as missed.

Does Easy Call Report also detect missed calls made outside business hours?2022-02-28T17:00:32+01:00

Yes, Easy Call Report also reports missed calls that were made outside your business hours.

Are there customization options for Easy Call Report?2022-02-28T17:00:06+01:00

Yes, this is possible after consultation. Conceivable scenarios are e.g. the integration into your own ERP or CRM system or the sending of a daily statistic with the number of missed and received calls.

Contact us

We are at your disposal for further information. There are two ways to get in touch with us. Book a Microsoft Teams appointment directly or leave us your details via the form.

Arrange a free initial consultation

Book a Teams Meeting with our consultant directly online. You will then receive an invitation by e-mail and can start the Teams Meeting with the attached link or dial in with a dial-in number.

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