{"id":6961,"date":"2023-12-22T07:23:31","date_gmt":"2023-12-22T06:23:31","guid":{"rendered":"https:\/\/twincapfirst.ch\/?post_type=product&#038;p=6961"},"modified":"2024-10-20T11:11:42","modified_gmt":"2024-10-20T09:11:42","slug":"easy-lookup","status":"publish","type":"product","link":"https:\/\/twincapfirst.ch\/en\/product\/easy-lookup\/","title":{"rendered":"Easy Lookup"},"content":{"rendered":"\n<section id=\"6a058fe602c95\" class=\"block__item block__customers customers__logo_slider\" data-wrapper=\"wrapper__default\" block-style=\"white\">\n    <div class=\"wrapper wrapper__tiny\">\n            <div class=\"block__body\">\n            <div class=\"container\">\n                <section id=\"slider_6a058fe601bef\" class=\"splide\">\n                    <div class=\"splide__track\">\n                        <ul class=\"splide__list\">\n                                                    <li class=\"splide__slide\">\n                                <div class=\"logo__wrapper\">\n    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size-img_1000\" alt=\"\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/04\/Logo_HeftiHessMartignoni.png 379w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/04\/Logo_HeftiHessMartignoni-300x87.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/04\/Logo_HeftiHessMartignoni-320x93.png 320w\" sizes=\"auto, (max-width: 379px) 100vw, 379px\" \/>                                <\/div>\n                            <\/li>\n                                                <\/ul>\n                    <\/div>\n                <\/section>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<script type=\"text\/javascript\">\n    document.addEventListener( 'DOMContentLoaded', function() {\n        var splide = new Splide( '#slider_6a058fe601bef', {\n            type: 'slide',\n            autoWidth: true,\n            gap: '12rem',\n            autoplay: true,\n            interval: 6000,\n            speed: 1000,\n            easing: 'ease',\n            pagination: false,\n            arrows: false,\n            \/*breakpoints: {\n                2000: {\n                    gap: '8vw'\n                },\n            }*\/\n        } );\n        splide.mount();\n    });\n<\/script>\n\n\n<section id=\"6a058fe60d57d\" class=\"block__item block__content content__only align__left\" data-wrapper=\"wrapper__default\" block-style=\"white\">\n    <div class=\"wrapper wrapper__default\">\n        <div class=\"container container__default grid\">\n            <div class=\"row col__12\">\n                            <div class=\"column__title item size__5\">\n                    <div class=\"content__wrapper\">\n                        <div class=\"title\">\n                            <h2>Teams Easy Lookup \u2013 recognize who is calling in Teams!<\/h2>\n                        <\/div>\n                                            <div class=\"logo__wrapper\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"860\" height=\"241\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-860x241.png\" class=\"attachment-img_860 size-img_860\" alt=\"\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-860x241.png 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-300x84.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-1024x287.png 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-768x216.png 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-1536x431.png 1536w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-2048x575.png 2048w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-2000x561.png 2000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-1600x449.png 1600w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-1400x393.png 1400w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-1000x281.png 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-540x152.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-320x90.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-640x180.png 640w\" sizes=\"auto, (max-width: 860px) 100vw, 860px\" \/>                        <\/div>\n                                            <div class=\"logo__wrapper logo__secondary\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"860\" height=\"143\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/SMS-Logo-1h-300dpi_RGB-860x143.png\" class=\"attachment-img_860 size-img_860\" alt=\"swiss made software logo\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/SMS-Logo-1h-300dpi_RGB-860x143.png 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/SMS-Logo-1h-300dpi_RGB-300x50.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/SMS-Logo-1h-300dpi_RGB-1024x171.png 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/SMS-Logo-1h-300dpi_RGB-768x128.png 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/SMS-Logo-1h-300dpi_RGB-1000x167.png 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/SMS-Logo-1h-300dpi_RGB-540x90.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/SMS-Logo-1h-300dpi_RGB-320x53.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/SMS-Logo-1h-300dpi_RGB-640x107.png 640w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/SMS-Logo-1h-300dpi_RGB.png 1134w\" sizes=\"auto, (max-width: 860px) 100vw, 860px\" \/>                        <\/div>\n                                        <\/div>\n                <\/div>\n                <div class=\"column__space item size__1\"><\/div>\n                <div class=\"column__content item size__6\">\n                    <div class=\"content__wrapper\">\n                        <div class=\"content content__editor\">\n\t                        <p>Do you want to see who is calling you when you receive an external call in Microsoft Teams? Did you use a CTI solution before Microsoft Teams? Are you now looking for the same approach for Teams telephony?<\/p>\n<p>With Teams Easy Lookup, this is possible! With our connection, you get the modern version of CTI (Computer Telephony Integration) for Teams from the cloud! Whether on a mobile device, in the browser or in the Teams app, Easy Lookup always shows the caller. This also applies to calls you receive via a call queue.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<section id=\"features\" class=\"block__item block__featured block__toggle\" block-style=\"grey-light\">\n    <div class=\"wrapper wrapper__medium\">\n        <div class=\"container container__default grid\">\n            <div class=\"block__body row col__12 gap__medium\">\n                            <div class=\"column__content item size__6\">\n                    <div class=\"content__wrapper\">\n                        <div class=\"title\">\n                            <h2>Hauptfunktionen Teams Easy Lookup<\/h2>\n                        <\/div>\n                        <div class=\"content\">\n                            <p>Benefit from the following advantages of the Teams Easy Lookup solution. The following video shows the basic functions of Teams Easy Lookup on various Teams devices.<\/p>\n                        <\/div>\n                    <\/div>\n                    <div class=\"content__accordion\">\n                        <div class=\"accordion__wrapper accordion__alt\">\n                            <div id=\"feat_6a058fe60ed8a\" class=\"accordion__item\">\n                                                            <div class=\"set active\" data-id=\"set_1\">\n                                    <a aria-label=\"Caller identification\" role=\"button\">\n                                        <h3>Caller identification<\/h3>\n                                    <\/a>\n                                    <div class=\"content content__editor\">\n                                        <p>The Teams Eeasy Lookup solution enables you to automatically recognize phone numbers for team calls (PSTN).<\/p>\n<p>The caller&#8217;s phone number is matched and recognized with a source of your choice when the call is received. Sources can also be cascaded (connected in series).<\/p>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"set\" data-id=\"set_2\">\n                                    <a aria-label=\"Your data source of choice\" role=\"button\">\n                                        <h3>Your data source of choice<\/h3>\n                                    <\/a>\n                                    <div class=\"content content__editor\">\n                                        <p>On the one hand, you have the option of using a source such as Search.ch, and on the other hand, you can also define a source of your choice or combine it with it.<\/p>\n<p>For example, you can connect your ERP or CRM, a shared mailbox, SharePoint, a CSV file or even deliver data by e-mail. Our solution is the cloud version of a classic CTI solution for teams. The only difference is that no additional software is required on the clients.<\/p>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"set\" data-id=\"set_3\">\n                                    <a aria-label=\"Send additional information\" role=\"button\">\n                                        <h3>Send additional information<\/h3>\n                                    <\/a>\n                                    <div class=\"content content__editor\">\n                                        <p>With each query, you can select your source and send information to the Toast teams as you wish.<\/p>\n<p>In addition to the company and name of the caller, you can also send further information. For example, customer number or other specific information up to a total of 90 characters.<\/p>\n                                    <\/div>\n                                <\/div>\n                                                        <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"column__space item size__1\">\n                <\/div>\n                <div class=\"column__media item size__5\">\n                    <div id=\"feat_6a058fe60ed8a_media\" class=\"media\">\n                        <div class=\"media__wrapper media__cover single default\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"2200\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/EasyLookup_Featured_Standard.jpg\" class=\"attachment-img_2000 size-img_2000\" alt=\"\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/EasyLookup_Featured_Standard.jpg 2000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/EasyLookup_Featured_Standard-273x300.jpg 273w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/EasyLookup_Featured_Standard-931x1024.jpg 931w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/EasyLookup_Featured_Standard-768x845.jpg 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/EasyLookup_Featured_Standard-1396x1536.jpg 1396w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/EasyLookup_Featured_Standard-1862x2048.jpg 1862w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/EasyLookup_Featured_Standard-1600x1760.jpg 1600w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/EasyLookup_Featured_Standard-1400x1540.jpg 1400w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/EasyLookup_Featured_Standard-1000x1100.jpg 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/EasyLookup_Featured_Standard-860x946.jpg 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/EasyLookup_Featured_Standard-540x594.jpg 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/EasyLookup_Featured_Standard-320x352.jpg 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/EasyLookup_Featured_Standard-582x640.jpg 582w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/EasyLookup_Featured_Standard-909x1000.jpg 909w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/EasyLookup_Featured_Standard-1273x1400.jpg 1273w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/>                        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<script type=\"text\/javascript\">\n    jQuery(document).ready(function($) {\n        $(\"#feat_6a058fe60ed8a .set > a\").on(\"click\", function() {\n            if ($(this).parent().hasClass(\"active\")) {\n\n            } else {\n\n                if ($(\"#feat_6a058fe60ed8a_media .media__wrapper\").hasClass('multiple')) {\n\n                    $(\"#feat_6a058fe60ed8a_media .media__wrapper img\").fadeOut();\n                    let id = $(this).parent().attr('data-id');\n                    $(\"#feat_6a058fe60ed8a_media .media__wrapper img.\"+ id).fadeIn();\n\n                }\n\n                $(\"#feat_6a058fe60ed8a .set\").removeClass(\"active\");\n                \/\/$(\"#feat_6a058fe60ed8a .content\").slideUp('fast');\n\n                $(this).parent().addClass(\"active\");\n                $(this)\n                    .siblings(\".content\")\n                    .slideDown(200);\n            }\n        });\n    });\n<\/script>\n\n\n<section id=\"inaction\" class=\"block__item block__media media__video align__left\" data-wrapper=\"wrapper__default wrapper__bottom_null\" block-style=\"white\">\n    <div class=\"wrapper wrapper__default wrapper__bottom_null\">\n        <div class=\"container container__default grid layout__column__left\">\n                    <div class=\"block__body row col__12\">\n                <div class=\"item size__7\">\n                    <div class=\"video__wrapper border border__colored\">\n                        <iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/N0bunfwmfVQ\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope;\" allowfullscreen><\/iframe>\n                    <\/div>\n                <\/div>\n                <div class=\"item size__1 column__space\"><\/div>\n                <div class=\"item size__4\">\n                    <div class=\"part part__title row\">\n    <div class=\"title\">\n        <h2>Experience Easy Lookup in action<\/h2>\n    <\/div>\n    <div class=\"content\">\n        <p>The video on the right shows how Easy Lookup works on different devices. It shows in detail how calls arrive in Microsoft 365 and how variants are interpreted on the different teams.<\/p>\n    <\/div>\n    <div class=\"button__wrapper\">\n        <a href=\"#kontakt\" target=\"_self\" class=\"button button__secondary\" aria-label=\"Request Easy Lookup\">Request Easy Lookup<\/a>\n    <\/div>\n<\/div>\n                <\/div>\n            <\/div>\n                <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"6a058fe613e6e\" class=\"block__item block__content content__column align__left\" data-wrapper=\"wrapper__default\" block-style=\"white\">\n    <div class=\"wrapper wrapper__default\">\n        <div class=\"container container__default grid\">\n            <div class=\"part part__title row\">\n    <div class=\"title\">\n        <h2>Initial situation: Easy Lookup teams<\/h2>\n    <\/div>\n    <div class=\"content\">\n        <p>Easy Lookup is a simple and cost-effective solution for integrating third-party sources into Teams telephony.<\/p>\n    <\/div>\n<\/div>\n            <div class=\"block__body row col__2\">\n                            <div class=\"column__item item\">\n                                    <div class=\"content__wrapper\">\n                                            <div class=\"content content__editor\">\n                        <ul>\n<li>Companies face the challenge that contact details for customers, suppliers and partners are often not available centrally in all systems, especially in the case of team telephony and on mobile devices.<\/li>\n<li>Employees manage their personal contacts in Outlook or on their mobile devices themselves, but do not want to have customer contacts on their private mobile devices.<\/li>\n<li>Callers may not be recognized and information may have to be requested.<\/li>\n<\/ul>\n                        <\/div>\n                                        <\/div>\n                <\/div>\n                            <div class=\"column__item item\">\n                                    <div class=\"content__wrapper\">\n                                            <div class=\"content content__editor\">\n                        <ul>\n<li>The quality of the contacts is not guaranteed if employees update them themselves.<\/li>\n<li>Information is often lost when an employee leaves<\/li>\n<li>Caller ID is not available on end devices because not all contacts are stored in the personal contact folder. Not even work colleagues are recognized.<\/li>\n<li>If you prefer to synchronize contacts with Exchange Online (Outlook contact folder), please check our Microsoft 365 <a href=\"https:\/\/twincapfirst.ch\/en\/product\/contact-sync\/\">Contact Synch<\/a> solution<\/li>\n<\/ul>\n                        <\/div>\n                                        <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"einleitung\" class=\"block__item block__content content__media align__left\" data-wrapper=\"wrapper__default\" block-style=\"white\">\n    <div class=\"wrapper wrapper__default\">\n        <div class=\"container container__default grid\">\n            <div class=\"row col__6 gap__large valign__top\">\n                            <div class=\"column__content item size__half\">\n                    <div class=\"content__wrapper\">\n                        <div class=\"title\">\n                            <h2>Teams Easy Lookup \u2013 a simple and affordable solution<\/h2>\n                        <\/div>\n                        <div class=\"content content__editor\">\n\t                        <p>With Teams Easy Lookup, we offer a simple solution that also enables reliable and customizable caller identification without the need for additional software.<\/p>\n<p>However, this is only possible if you obtain the Teams telephony service from TwinCap First AG. Schematic sequence of a call with Teams Easy Lookup as shown on the left.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                                <div class=\"column__media item size__half\">\n                    <div class=\"media media__wrapper media__contain size__auto\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"674\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TeamsCallLookup_Intro-min-2000x674.png\" class=\"attachment-img_2000 size-img_2000\" alt=\"SBC-Teams PSTN Architektur\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TeamsCallLookup_Intro-min-2000x674.png 2000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TeamsCallLookup_Intro-min-300x101.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TeamsCallLookup_Intro-min-1024x345.png 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TeamsCallLookup_Intro-min-768x259.png 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TeamsCallLookup_Intro-min-1536x518.png 1536w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TeamsCallLookup_Intro-min-2048x690.png 2048w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TeamsCallLookup_Intro-min-1600x539.png 1600w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TeamsCallLookup_Intro-min-1400x472.png 1400w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TeamsCallLookup_Intro-min-1000x337.png 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TeamsCallLookup_Intro-min-860x290.png 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TeamsCallLookup_Intro-min-540x182.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TeamsCallLookup_Intro-min-320x108.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TeamsCallLookup_Intro-min-640x216.png 640w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/>                    <\/div>\n                <\/div>\n                                        <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"6a058fe61a012\" class=\"block__item block__accordion align__left\" data-wrapper=\"wrapper__default wrapper__top_null\">\n    <div class=\"wrapper wrapper__default wrapper__top_null\">\n        <div class=\"container container__default grid\">\n            <div class=\"block__body row col__12\">\n                <div class=\"column__content item size__4\">\n                    <div class=\"content__wrapper\">\n                        <div class=\"title\">\n                            <h2>Frequently asked questions<\/h2>\n                        <\/div>\n                        <div class=\"content content__editor\">\n                                                    <\/div>\n                                        <\/div>\n                <\/div>\n                <div class=\"column__space item size__1\"><\/div>\n                <div class=\"column__accordion item size__7\">\n                        <nav id=\"tab__6a058fe61a25d\" class=\"tabnav\">\n            <a data-tab-id=\"01\" title=\"Basic questions\" aria-label=\"Basic questions\" class=\"active\">\n            Basic questions        <\/a>\n            <a data-tab-id=\"02\" title=\"Use of Easy Lookup\" aria-label=\"Use of Easy Lookup\">\n            Use of Easy Lookup        <\/a>\n            <a data-tab-id=\"03\" title=\"Setup &#038; Installation\" aria-label=\"Setup &#038; Installation\">\n            Setup &#038; Installation        <\/a>\n            <a data-tab-id=\"04\" title=\"Sources\" aria-label=\"Sources\">\n            Sources        <\/a>\n        <\/nav>\n    <div class=\"tab__wrapper\">\n            <article id=\"6a058fe61a25d_tab__01\" class=\"tab__item active\">\n            <div class=\"accordion__wrapper\">\n                <div id=\"accordion-6a058fe61a25d\" class=\"accordion__item\">\n                                    <div class=\"set\">\n                        <a aria-label=\"How does Teams Easy Lookup work?\">\n                            <i class=\"fa fa-plus\"><\/i>\n                            How does Teams Easy Lookup work?                        <\/a>\n                        <div class=\"content content__editor\">\n                            <p>You receive an external call via Teams Direct Routing. The call is sent to our backend. This forwards the caller number to any source (e.g. a CRM system or a public source such as Search.ch) and searches there for matching entries for the caller number. If a matching entry is found, Teams Easy Lookup reports the name of the person or company back to our system. This then inserts the caller&#8217;s name before the call is sent to your Teams client. You can then see in Teams who is calling or has called you.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"What are the requirements for connecting your own CRM or ERP?\">\n                            <i class=\"fa fa-plus\"><\/i>\n                            What are the requirements for connecting your own CRM or ERP?                        <\/a>\n                        <div class=\"content content__editor\">\n                            <p>In principle, your CRM or ERP must have an interface that can be accessed via the public internet. Ideally, your system will offer a REST API. However, connections with other technologies are also possible (CSV, SharePoint, mailbox, SQL Server, etc.).<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"What can I do if I need more than 1000 queries per month for Search.ch?\">\n                            <i class=\"fa fa-plus\"><\/i>\n                            What can I do if I need more than 1000 queries per month for Search.ch?                        <\/a>\n                        <div class=\"content content__editor\">\n                            <p>This is also possible, but requires an additional contract with Directories Data AG and incurs additional costs. Please contact us for further information.<\/p>\n                        <\/div>\n                    <\/div>\n                                <\/div>\n            <\/div>\n        <\/article>\n            <article id=\"6a058fe61a25d_tab__02\" class=\"tab__item\">\n            <div class=\"accordion__wrapper\">\n                <div id=\"accordion-6a058fe61a25d\" class=\"accordion__item\">\n                                    <div class=\"set\">\n                        <a aria-label=\"Can I also see the caller's name for missed calls?\">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Can I also see the caller&#8217;s name for missed calls?                        <\/a>\n                        <div class=\"content content__editor\">\n                            <p>Yes, the caller&#8217;s name also remains visible in the call history in Teams.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"What happens if I have saved a number as a contact?\">\n                            <i class=\"fa fa-plus\"><\/i>\n                            What happens if I have saved a number as a contact?                        <\/a>\n                        <div class=\"content content__editor\">\n                            <p>If you have saved a number as a contact in your Exchange Online (Outlook) contact or as a contact on your smartphone, the name of the saved contact will always be displayed. The result of Teams Easy Lookup will be ignored. However, a request will still be made, which counts towards the monthly API quota (Search.ch).<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"Is there a limit to how many characters can be sent?\">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Is there a limit to how many characters can be sent?                        <\/a>\n                        <div class=\"content content__editor\">\n                            <p>You can send up to approx. 90 characters. However, this is not recommended, as it becomes confusing, especially on clients with scrolling text, such as smartphones. Forced line breaks are not possible.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"What happens if no information is found?\">\n                            <i class=\"fa fa-plus\"><\/i>\n                            What happens if no information is found?                        <\/a>\n                        <div class=\"content content__editor\">\n                            <p>In this case, the caller&#8217;s number is displayed with an additional note [No Results]. This way, you can see immediately that the number cannot be found on Search.ch.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"What happens if multiple entries are found for a number?\">\n                            <i class=\"fa fa-plus\"><\/i>\n                            What happens if multiple entries are found for a number?                        <\/a>\n                        <div class=\"content content__editor\">\n                            <p>In rare cases, there may be several entries for a single number. This occurs, for example, when a company has several locations but only the main number is published. In this case, we simply provide you with the first result.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"What information can be accessed by everyone?\">\n                            <i class=\"fa fa-plus\"><\/i>\n                            What information can be accessed by everyone?                        <\/a>\n                        <div class=\"content content__editor\">\n                            <p>By default, we provide you with the name of the person or company and the location. However, in principle, all information that can be requested via the API can be displayed. This means that you can also provide\/display further information, such as whether a caller is an existing customer or has their own customer number. Provided that you connect your own system.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"Does caller ID also work when my main number is called?\">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Does caller ID also work when my main number is called?                        <\/a>\n                        <div class=\"content content__editor\">\n                            <p>Yes. The recognition is done per number in teams and not per user. If you have a call queue with multiple users, all users will see who is calling.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"Which devices is Teams Easy Lookup compatible with?\">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Which devices is Teams Easy Lookup compatible with?                        <\/a>\n                        <div class=\"content content__editor\">\n                            <p>Teams Easy Lookup is compatible with all Teams clients. This means that you can see who is calling on your desktop, on the web, on iOS, Android and on Teams-certified desk phones.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"Is there a noticeable delay in incoming calls?\">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Is there a noticeable delay in incoming calls?                        <\/a>\n                        <div class=\"content content__editor\">\n                            <p>No. The query takes place within milliseconds.<\/p>\n                        <\/div>\n                    <\/div>\n                                <\/div>\n            <\/div>\n        <\/article>\n            <article id=\"6a058fe61a25d_tab__03\" class=\"tab__item\">\n            <div class=\"accordion__wrapper\">\n                <div id=\"accordion-6a058fe61a25d\" class=\"accordion__item\">\n                                    <div class=\"set\">\n                        <a aria-label=\"How long does it take to implement Teams Easy Lookup?\">\n                            <i class=\"fa fa-plus\"><\/i>\n                            How long does it take to implement Teams Easy Lookup?                        <\/a>\n                        <div class=\"content content__editor\">\n                            <p>The activation usually takes about 1 hour if you already have an API key. (Standard version with Search.ch)<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"Do I need Easy Lookup software for teams?\">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Do I need Easy Lookup software for teams?                        <\/a>\n                        <div class=\"content content__editor\">\n                            <p>No. Teams Easy Lookup is a cloud service and works completely without software. You don&#8217;t have to install or configure anything on your client.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"Are there any other requirements?\">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Are there any other requirements?                        <\/a>\n                        <div class=\"content content__editor\">\n                            <p>If you are already a Teams Direct Routing customer and, for example, have a Search.ch API key, you do not need to do anything else. If you want to use your own CRM or ERP, it must fulfill certain requirements (see below).<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"Which providers can I use Teams Easy Lookup with?\">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Which providers can I use Teams Easy Lookup with?                        <\/a>\n                        <div class=\"content content__editor\">\n                            <p>For Teams Easy Lookup to work, you must obtain Teams Direct Routing telephony from us. It is not possible to connect to third-party providers.<\/p>\n                        <\/div>\n                    <\/div>\n                                <\/div>\n            <\/div>\n        <\/article>\n            <article id=\"6a058fe61a25d_tab__04\" class=\"tab__item\">\n            <div class=\"accordion__wrapper\">\n                <div id=\"accordion-6a058fe61a25d\" class=\"accordion__item\">\n                                    <div class=\"set\">\n                        <a aria-label=\"Why do I see a different name for the caller than the one registered with Search.ch?\">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Why do I see a different name for the caller than the one registered with Search.ch?                        <\/a>\n                        <div class=\"content content__editor\">\n                            <p>If the caller also uses Teams Direct Routing, Teams recognizes that they are also a Teams user. In this case, Teams prefers the information that comes from the other Microsoft tenant&#8217;s Azure AD and ignores the information sent by Teams Easy Lookup.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"Can I combine results from different sources?\">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Can I combine results from different sources?                        <\/a>\n                        <div class=\"content content__editor\">\n                            <p>Yes. For example, we can first check your CRM or ERP and only search Search.ch if no data is found.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"Is there a limit to the number of API requests that can be made to Search.ch?\">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Is there a limit to the number of API requests that can be made to Search.ch?                        <\/a>\n                        <div class=\"content content__editor\">\n                            <p>With the free API key from Search.ch, you can make 1,000 requests per month. (Recognize 1,000 incoming calls)<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"Which sources are compatible with Teams Easy Lookup?\">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Which sources are compatible with Teams Easy Lookup?                        <\/a>\n                        <div class=\"content content__editor\">\n                            <p>In the standard version, we link Search.ch for you. However, it is also possible to link your own sources, such as a CRM or ERP.<\/p>\n                        <\/div>\n                    <\/div>\n                                <\/div>\n            <\/div>\n        <\/article>\n        <\/div>\n    <script>\n        jQuery(document).ready(function($){\n\n            $('#tab__6a058fe61a25d.tabnav a').click(function(){\n                var tab_id = $(this).attr('data-tab-id');\n\n                $('#tab__6a058fe61a25d.tabnav a').removeClass('active');\n                $('.tab__wrapper .tab__item').removeClass('active');\n\n                $(this).addClass('active');\n                $(\"#6a058fe61a25d_tab__\"+tab_id).addClass('active');\n            })\n\n        });\n\n    <\/script>\n\n<script type=\"text\/javascript\">\n    jQuery(document).ready(function($) {\n        $(\"#accordion-6a058fe61a25d .set > a\").on(\"click\", function() {\n            if ($(this).hasClass(\"active\")) {\n                $(this).removeClass(\"active\");\n                $(this)\n                    .siblings(\".content\")\n                    .slideUp(200);\n                $(\"#accordion-6a058fe61a25d .set > a i\")\n                    .removeClass(\"fa-minus\")\n                    .addClass(\"fa-plus\");\n            } else {\n                $(\"#accordion-6a058fe61a25d .set > a i\")\n                    .removeClass(\"fa-minus\")\n                    .addClass(\"fa-plus\");\n                $(this)\n                    .find(\"i\")\n                    .removeClass(\"fa-plus\")\n                    .addClass(\"fa-minus\");\n                $(\"#accordion-6a058fe61a25d .set > a\").removeClass(\"active\");\n                $(this).addClass(\"active\");\n                $(\"#accordion-6a058fe61a25d .content\").slideUp(200);\n                $(this)\n                    .siblings(\".content\")\n                    .slideDown(200);\n            }\n        });\n    });\n<\/script>                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"kontakt\" class=\"block__item block__cta block__toggle\" block-style=\"grey-light\">\n    <div class=\"wrapper wrapper__medium\">\n        <div class=\"container container__default grid\">\n            <div class=\"block__body row col__12 gap__medium\">\n                <div class=\"column__content item size__6\">\n                    <div class=\"content__wrapper\">\n                        <div class=\"title\">\n                            <h2>We are here for you<\/h2>\n                        <\/div>\n                        <div class=\"content\">\n                            <p>We are happy to provide you with further information. You have two options for getting in touch with us.<\/p>\n                        <\/div>\n                    <\/div>\n                    <div class=\"content__accordion\">\n                        <div class=\"accordion__wrapper accordion__alt\">\n                            <div id=\"accordion\" class=\"accordion__item\">\n                                <div class=\"set active\">\n                                    <a aria-label=\"Arrange a free consultation\">\n                                        <h3>Arrange a free consultation<\/h3>\n                                    <\/a>\n                                    <div class=\"content content__editor\">\n                                                                            <p>Book an appointment in Microsoft Teams for a free and non-binding initial consultation.<\/p>\n                                                                            <div class=\"cta__element cta__button\">\n                                            <a href=\"https:\/\/outlook.office365.com\/book\/TwinCapFirstAG1@twincapfirst.ch\/s\/IfzZjNVdY0CkGFzI4p_HOQ2\" target=\"_blank\" aria-label=\"Book an appointment\" class=\"button button__primary\">Book an appointment<\/a>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                <div class=\"set\">\n                                    <a aria-label=\"Make an enquiry\">\n                                        <h3>\n                                            Make an enquiry                                        <\/h3>\n                                    <\/a>\n                                    <div class=\"content content__editor\">\n                                                                            <div class=\"cta__element cta__form\">\n                                            <script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar 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