{"id":49609,"date":"2025-07-31T07:59:02","date_gmt":"2025-07-31T05:59:02","guid":{"rendered":"https:\/\/twincapfirst.ch\/?post_type=product&#038;p=49609"},"modified":"2026-09-22T15:38:04","modified_gmt":"2026-09-22T13:38:04","slug":"easy-calling","status":"publish","type":"product","link":"https:\/\/twincapfirst.ch\/en\/product\/easy-calling\/","title":{"rendered":"Easy Calling"},"content":{"rendered":"\n<section id=\"6ab4c2ef89c98\" class=\"block__item block__content content__only align__left\" data-wrapper=\"wrapper__default\" block-style=\"white\">\n    <div class=\"wrapper wrapper__default\">\n        <div class=\"container container__default grid\">\n            <div class=\"row col__12\">\n                            <div class=\"column__title item size__5\">\n                    <div class=\"content__wrapper\">\n                        <div class=\"title\">\n                            <h2>Easy Calling \u2013 Microsoft Teams Telephony Becomes a Professional Contact Center<\/h2>\n                        <\/div>\n                                            <div class=\"logo__wrapper\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"155\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/04\/EasyCalling_Product-Logo-540x155.png\" class=\"attachment-img_540 size-img_540\" alt=\"\" sizes=\"auto, 240px\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/04\/EasyCalling_Product-Logo-540x155.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/04\/EasyCalling_Product-Logo-300x86.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/04\/EasyCalling_Product-Logo-320x92.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/04\/EasyCalling_Product-Logo-640x183.png 640w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/04\/EasyCalling_Product-Logo.png 670w\" \/>                        <\/div>\n                                        <\/div>\n                <\/div>\n                <div class=\"column__space item size__1\"><\/div>\n                <div class=\"column__content item size__6\">\n                    <div class=\"content__wrapper\">\n                        <div class=\"content content__editor\">\n\t                        <p>Standard telephony in Teams quickly reaches its limits when it comes to professional customer service. A lack of overview of queues and a lack of flexibility in agent control cost time and customer satisfaction.<\/p>\n<p>Easy Calling transforms your Microsoft Teams into a powerful contact center. We offer you the features you need for excellent service: full transparency across all channels, intelligent agent control, caller recognition, and deep data insights. All in a familiar interface.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"6ab4c2ef8cbcb\" class=\"block__item block__media media__video align__center\" data-wrapper=\"wrapper__top_null wrapper__bottom_null\" block-style=\"white\">\n    <div class=\"wrapper wrapper__top_null wrapper__bottom_null\">\n        <div class=\"container container__l grid layout__default\">\n                                <div class=\"block__body row\">\n                <div class=\"item\">\n                    <div class=\"video__wrapper border border__colored\">\n                        <iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/Wq9DiE_nMME\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope;\" allowfullscreen><\/iframe>\n                    <\/div>\n                <\/div>\n            <\/div>\n                <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"features\" class=\"block__item align__left\" data-wrapper=\"wrapper__default wrapper__top_null\" block-style=\"white\">\n    <div class=\"wrapper wrapper__default wrapper__top_null\">\n        <div class=\"container container__default grid\">\n            <div class=\"part part__title row\">\n    <div class=\"title\">\n        <h2>Here&#8217;s How to Make Your Customer Service Faster, Smarter and More Personal<\/h2>\n    <\/div>\n    <div class=\"content\">\n            <\/div>\n<\/div>\n            <div class=\"block__body row col__12\">\n                            <div class=\"item size__6\">\n                    <article class=\"gridbox__item gridbox__content\">\n                        <div class=\"header\">\n                                                    <div class=\"title padded\">\n                                <h3>Real-Time Monitoring \u2013 Anytime, Anywhere<\/h3>\n                            <\/div>\n                            <div class=\"body padded content__editor\">\n                            <p>Maintain complete control over your calls. View waiting, ongoing, and missed calls instantly in a smart real-time dashboard. Voicemails are also clearly displayed and can be listened to with a single click.<\/p>\n                                <div class=\"toggle__content\">\n                                    <p>The solution works seamlessly as an integrated Teams app or directly in your web browser &#8211; completely independent of the operating system or device you are using. Whether you are at the office on your PC, working from home on your laptop, or on the go with your tablet, you always have full access to all contact center functions without any additional installations or hardware hurdles.<\/p>\n                                <\/div>\n                                <span class=\"toggle__trigger\">Show more<\/span>\n                                                        <\/div>\n                        <\/div>\n                                            <footer>\n                                                    <div class=\"preview\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"860\" height=\"430\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Real-time-monitoring-in-Microsoft-Teams-with-Easy-Calling-from-TwinCap-First-860x430.png\" class=\"attachment-img_860 size-img_860\" alt=\"Real-time monitoring in Easy Calling, live overview of all incoming, missed, and answered calls, including voicemails\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Real-time-monitoring-in-Microsoft-Teams-with-Easy-Calling-from-TwinCap-First-860x430.png 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Real-time-monitoring-in-Microsoft-Teams-with-Easy-Calling-from-TwinCap-First-300x150.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Real-time-monitoring-in-Microsoft-Teams-with-Easy-Calling-from-TwinCap-First-1024x512.png 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Real-time-monitoring-in-Microsoft-Teams-with-Easy-Calling-from-TwinCap-First-768x384.png 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Real-time-monitoring-in-Microsoft-Teams-with-Easy-Calling-from-TwinCap-First-1000x500.png 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Real-time-monitoring-in-Microsoft-Teams-with-Easy-Calling-from-TwinCap-First-540x270.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Real-time-monitoring-in-Microsoft-Teams-with-Easy-Calling-from-TwinCap-First-320x160.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Real-time-monitoring-in-Microsoft-Teams-with-Easy-Calling-from-TwinCap-First-640x320.png 640w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Real-time-monitoring-in-Microsoft-Teams-with-Easy-Calling-from-TwinCap-First.png 1200w\" sizes=\"auto, (max-width: 860px) 100vw, 860px\" \/>                            <\/div>\n                                                <\/footer>\n                                        <\/article>\n                <\/div>\n                            <div class=\"item size__6\">\n                    <article class=\"gridbox__item gridbox__content\">\n                        <div class=\"header\">\n                                                    <div class=\"title padded\">\n                                <h3>Intelligent Caller Recognition (Identification)<\/h3>\n                            <\/div>\n                            <div class=\"body padded content__editor\">\n                            <p>Build customer relationships: By integrating third-party sources, your team can immediately recognize who is calling and personalize customer service. Integrate customer data from CRM or ERP systems to identify your customers. Never again wonder who is behind the incoming number.<\/p>\n                                <div class=\"toggle__content\">\n                                    <p>Automatic detection works for phone numbers that are integrated into your Microsoft Teams telephony. For unknown or non-integrated numbers, only the incoming phone number is displayed.<\/p>\n                                <\/div>\n                                <span class=\"toggle__trigger\">Show more<\/span>\n                                                        <\/div>\n                        <\/div>\n                                            <footer>\n                                                    <div class=\"preview\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"860\" height=\"430\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Intelligent-caller-recognition-in-Easy-Calling-from-Microsoft-Teams-860x430.png\" class=\"attachment-img_860 size-img_860\" alt=\"Instant caller Recognition through integration of third-party sources in Easy Calling for Microsoft Teams\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Intelligent-caller-recognition-in-Easy-Calling-from-Microsoft-Teams-860x430.png 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Intelligent-caller-recognition-in-Easy-Calling-from-Microsoft-Teams-300x150.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Intelligent-caller-recognition-in-Easy-Calling-from-Microsoft-Teams-1024x512.png 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Intelligent-caller-recognition-in-Easy-Calling-from-Microsoft-Teams-768x384.png 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Intelligent-caller-recognition-in-Easy-Calling-from-Microsoft-Teams-1000x500.png 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Intelligent-caller-recognition-in-Easy-Calling-from-Microsoft-Teams-540x270.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Intelligent-caller-recognition-in-Easy-Calling-from-Microsoft-Teams-320x160.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Intelligent-caller-recognition-in-Easy-Calling-from-Microsoft-Teams-640x320.png 640w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Intelligent-caller-recognition-in-Easy-Calling-from-Microsoft-Teams.png 1200w\" sizes=\"auto, (max-width: 860px) 100vw, 860px\" \/>                            <\/div>\n                                                <\/footer>\n                                        <\/article>\n                <\/div>\n                            <div class=\"item size__6\">\n                    <article class=\"gridbox__item gridbox__content\">\n                        <div class=\"header\">\n                                                    <div class=\"title padded\">\n                                <h3>Call History up to 6 Months<\/h3>\n                            <\/div>\n                            <div class=\"body padded content__editor\">\n                            <p>Optimize your customer service based on facts. The 6-month history provides analyses and export options for management. Export the call history to a CSV file and keep track of everything with ease (including filter and grouping functions). Statistical data and visualizations of call results and call duration are available in the PDF export.<\/p>\n                            <\/div>\n                        <\/div>\n                                            <footer>\n                                                    <div class=\"preview\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"860\" height=\"430\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Data-driven-insights-with-call-history-Analyze-calls-in-Microsoft-Teams-860x430.png\" class=\"attachment-img_860 size-img_860\" alt=\"Data-driven insights with call history in Easy Calling \u2013 analyze calls in Microsoft Teams\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Data-driven-insights-with-call-history-Analyze-calls-in-Microsoft-Teams-860x430.png 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Data-driven-insights-with-call-history-Analyze-calls-in-Microsoft-Teams-300x150.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Data-driven-insights-with-call-history-Analyze-calls-in-Microsoft-Teams-1024x512.png 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Data-driven-insights-with-call-history-Analyze-calls-in-Microsoft-Teams-768x384.png 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Data-driven-insights-with-call-history-Analyze-calls-in-Microsoft-Teams-1000x500.png 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Data-driven-insights-with-call-history-Analyze-calls-in-Microsoft-Teams-540x270.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Data-driven-insights-with-call-history-Analyze-calls-in-Microsoft-Teams-320x160.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Data-driven-insights-with-call-history-Analyze-calls-in-Microsoft-Teams-640x320.png 640w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Data-driven-insights-with-call-history-Analyze-calls-in-Microsoft-Teams.png 1200w\" sizes=\"auto, (max-width: 860px) 100vw, 860px\" \/>                            <\/div>\n                                                <\/footer>\n                                        <\/article>\n                <\/div>\n                            <div class=\"item size__6\">\n                    <article class=\"gridbox__item gridbox__content\">\n                        <div class=\"header\">\n                                                    <div class=\"title padded\">\n                                <h3>Flexible Agent Management<\/h3>\n                            <\/div>\n                            <div class=\"body padded content__editor\">\n                            <p>Maximize team efficiency: Your agents control their availability with a click (opt-in\/opt-out) \u2013 ideal for modern, flexible support structures. And if you want to keep control as the person in charge, you can do so conveniently from a central location. This ensures that your team is always optimally positioned and ready for action!<\/p>\n                            <\/div>\n                        <\/div>\n                                            <footer>\n                                                    <div class=\"preview\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"860\" height=\"430\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Flexible-agent-management-in-Easy-Calling-for-Microsoft-Teams-telephony-860x430.png\" class=\"attachment-img_860 size-img_860\" alt=\"Flexible agent management (opt-in\/opt-out) in Easy Calling for Microsoft Teams telephony\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Flexible-agent-management-in-Easy-Calling-for-Microsoft-Teams-telephony-860x430.png 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Flexible-agent-management-in-Easy-Calling-for-Microsoft-Teams-telephony-300x150.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Flexible-agent-management-in-Easy-Calling-for-Microsoft-Teams-telephony-1024x512.png 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Flexible-agent-management-in-Easy-Calling-for-Microsoft-Teams-telephony-768x384.png 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Flexible-agent-management-in-Easy-Calling-for-Microsoft-Teams-telephony-1000x500.png 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Flexible-agent-management-in-Easy-Calling-for-Microsoft-Teams-telephony-540x270.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Flexible-agent-management-in-Easy-Calling-for-Microsoft-Teams-telephony-320x160.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Flexible-agent-management-in-Easy-Calling-for-Microsoft-Teams-telephony-640x320.png 640w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Flexible-agent-management-in-Easy-Calling-for-Microsoft-Teams-telephony.png 1200w\" sizes=\"auto, (max-width: 860px) 100vw, 860px\" \/>                            <\/div>\n                                                <\/footer>\n                                        <\/article>\n                <\/div>\n                            <div class=\"item size__6\">\n                    <article class=\"gridbox__item gridbox__content\">\n                        <div class=\"header\">\n                                                    <div class=\"title padded\">\n                                <h3>Auto Attendant &#038; Smart Escalation Management<\/h3>\n                            <\/div>\n                            <div class=\"body padded content__editor\">\n                            <p>With the auto attendant, you can set opening hours and easily set up smart voice menus (IVR) \u2013 such as \u201cPress 1 for support\u2026\u201d. You can also easily select country-specific holidays from the integrated holiday database using a dropdown menu and flexibly assign them to the appropriate call queues.<\/p>\n                                <div class=\"toggle__content\">\n                                    <p>To ensure seamless coverage, you can define precise rules for timeouts and overflow: If no agent answers in time, automatic forwarding to alternative queues or voicemail ensures that no call is lost.<\/p>\n<p>Escalation to a separate overflow queue (with limited functionality) is an additional feature of Easy Calling and can be purchased for just CHF\/Euro 10.00 per month.<\/p>\n                                <\/div>\n                                <span class=\"toggle__trigger\">Show more<\/span>\n                                                        <\/div>\n                        <\/div>\n                                            <footer>\n                                                    <div class=\"preview\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"860\" height=\"430\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Smart-escalation-management-in-Easy-Calling-for-Microsoft-Teams-860x430.png\" class=\"attachment-img_860 size-img_860\" alt=\"Smart escalation management in Easy Calling for Microsoft Teams\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Smart-escalation-management-in-Easy-Calling-for-Microsoft-Teams-860x430.png 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Smart-escalation-management-in-Easy-Calling-for-Microsoft-Teams-300x150.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Smart-escalation-management-in-Easy-Calling-for-Microsoft-Teams-1024x512.png 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Smart-escalation-management-in-Easy-Calling-for-Microsoft-Teams-768x384.png 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Smart-escalation-management-in-Easy-Calling-for-Microsoft-Teams-1000x500.png 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Smart-escalation-management-in-Easy-Calling-for-Microsoft-Teams-540x270.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Smart-escalation-management-in-Easy-Calling-for-Microsoft-Teams-320x160.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Smart-escalation-management-in-Easy-Calling-for-Microsoft-Teams-640x320.png 640w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Smart-escalation-management-in-Easy-Calling-for-Microsoft-Teams.png 1200w\" sizes=\"auto, (max-width: 860px) 100vw, 860px\" \/>                            <\/div>\n                                                <\/footer>\n                                        <\/article>\n                <\/div>\n                            <div class=\"item size__6\">\n                    <article class=\"gridbox__item gridbox__content\">\n                        <div class=\"header\">\n                                                    <div class=\"title padded\">\n                                <h3>On-Call and Standby Duty<\/h3>\n                            <\/div>\n                            <div class=\"body padded content__editor\">\n                            <p>Coordinate your on-call duty with ease directly in Microsoft Teams. Easy Calling allows you to forward calls simultaneously to Microsoft Teams users and to multiple external phone numbers (PSTN). This ensures that employees remain reachable at all times, even when they\u2019re not in Microsoft Teams.<\/p>\n                                <div class=\"toggle__content\">\n                                    <p>In addition, shift schedules can be stored directly in the solution. This automatically determines which employees should be available at which times.<\/p>\n<p>Easy Calling also supports answer confirmation. The call is not connected until it has been actively confirmed. If no confirmation is received, the call is automatically forwarded to defined fallbacks, other employees, or a voicemail escalation. This ensures that important calls and emergencies are reliably handled \u2013 even outside of regular business hours. Neither call acceptance acknowledgment nor combined forwarding to multiple external phone numbers is included in the standard version of Microsoft Teams.<\/p>\n<p>Calls received during on-call duty are also specially marked in the call history so they can be quickly identified and tracked in day-to-day operations.<\/p>\n<p>The \u201cOn-Call\u201d add-on can be purchased for 30.00 CHF\/Euro per month in addition to the standard features.<\/p>\n                                <\/div>\n                                <span class=\"toggle__trigger\">Show more<\/span>\n                                                        <\/div>\n                        <\/div>\n                                            <footer>\n                                                    <div class=\"preview\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"860\" height=\"430\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Optimized-on-call-and-standby-service-in-Microsoft-Teams-860x430.png\" class=\"attachment-img_860 size-img_860\" alt=\"Optimized on-call and standby service in Microsoft Teams - thanks to Easy Calling, escalation to multiple external numbers is possible\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Optimized-on-call-and-standby-service-in-Microsoft-Teams-860x430.png 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Optimized-on-call-and-standby-service-in-Microsoft-Teams-300x150.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Optimized-on-call-and-standby-service-in-Microsoft-Teams-1024x512.png 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Optimized-on-call-and-standby-service-in-Microsoft-Teams-768x384.png 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Optimized-on-call-and-standby-service-in-Microsoft-Teams-1000x500.png 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Optimized-on-call-and-standby-service-in-Microsoft-Teams-540x270.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Optimized-on-call-and-standby-service-in-Microsoft-Teams-320x160.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Optimized-on-call-and-standby-service-in-Microsoft-Teams-640x320.png 640w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Optimized-on-call-and-standby-service-in-Microsoft-Teams.png 1200w\" sizes=\"auto, (max-width: 860px) 100vw, 860px\" \/>                            <\/div>\n                                                <\/footer>\n                                        <\/article>\n                <\/div>\n                        <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"6ab4c2ef945c7\" class=\"block__item block__featured block__toggle\" block-style=\"grey-light\">\n    <div class=\"wrapper wrapper__medium\">\n        <div class=\"container container__default grid\">\n            <div class=\"block__body row col__12 gap__medium\">\n                            <div class=\"column__content item size__6\">\n                    <div class=\"content__wrapper\">\n                        <div class=\"title\">\n                            <h2>Configuration Center<br \/>\r\n<\/h2>\n                        <\/div>\n                        <div class=\"content\">\n                            <p>Central control for maximum flexibility in the configuration center (Easy Platform).<\/p>\n                        <\/div>\n                    <\/div>\n                    <div class=\"content__accordion\">\n                        <div class=\"accordion__wrapper accordion__alt\">\n                            <div id=\"feat_6ab4c2ef93b47\" class=\"accordion__item\">\n                                                            <div class=\"set active\" data-id=\"set_1\">\n                                    <button type=\"button\" class=\"accordion__trigger\" aria-expanded=\"true\" aria-controls=\"feat-feat_6ab4c2ef93b47-1\">\n                                        <h3><\/h3>\n                                    <\/button>\n                                    <div id=\"feat-feat_6ab4c2ef93b47-1\" class=\"content content__editor\" role=\"region\">\n                                        <div class=\"content__inner\">\n                                            <p>In the Configuration Center (Easy Platform), you can define the logic of your contact center as an administrator or queue manager. Independently and agilely, without relying on external IT resources:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Central queue management: <\/strong>Maintain administrative control over all service lines and flexibly assign logic and capacities<\/li>\n<li><strong>Individual call logic:<\/strong> Design call flows according to your needs \u2013 store your own announcement texts, hold music, or define specific voicemail scenarios<\/li>\n<li><strong>Escalation &amp; overflow routing:<\/strong> Set precise rules for timeouts. Determine exactly what happens when no agent answers (e.g., automatic forwarding to alternative queues)<\/li>\n<li><strong>On-call &amp; resource planning:<\/strong> Coordinate on-call services directly in the center to ensure your team&#8217;s availability even outside core hours<\/li>\n<li><strong>Centralized Auto-Attendant Control:<\/strong> Easily set up smart voice menus (IVR) and configure customized time profiles for core business hours, off-peak hours, or holidays<\/li>\n<li><strong>Integrated holiday database:<\/strong> Eliminate manual effort and human error. Simply select country-specific holidays or company holidays from a dropdown menu and assign them to different call queues based on region or location<\/li>\n<li><strong>Smart webhooks: <\/strong>Connect Easy Calling to your IT landscape. Set up triggers at the start or end of a call to automatically transfer data to third-party systems<\/li>\n<li><strong>Workflow integration:<\/strong> Seamless connection to MS Planner, Microsoft To-Do, emails, and contacts. Enable the creation of tasks\/contacts and the sending of emails directly from Microsoft Teams<\/li>\n<\/ul>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                                        <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"column__space item size__1\">\n                <\/div>\n                <div class=\"column__media item size__5\">\n                    <div id=\"feat_6ab4c2ef93b47_media\" class=\"media\">\n                        <div class=\"media__wrapper media__cover multiple default\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"1290\" height=\"1175\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Central-control-for-maximum-flexibility-in-the-configuration-center.png\" class=\"set_1 active\" alt=\"Central control for maximum flexibility in the configuration center\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Central-control-for-maximum-flexibility-in-the-configuration-center.png 1290w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Central-control-for-maximum-flexibility-in-the-configuration-center-300x273.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Central-control-for-maximum-flexibility-in-the-configuration-center-1024x933.png 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Central-control-for-maximum-flexibility-in-the-configuration-center-768x700.png 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Central-control-for-maximum-flexibility-in-the-configuration-center-1000x911.png 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Central-control-for-maximum-flexibility-in-the-configuration-center-860x783.png 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Central-control-for-maximum-flexibility-in-the-configuration-center-540x492.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Central-control-for-maximum-flexibility-in-the-configuration-center-320x291.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Central-control-for-maximum-flexibility-in-the-configuration-center-640x583.png 640w\" sizes=\"auto, (max-width: 1290px) 100vw, 1290px\" \/>                        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<script type=\"text\/javascript\">\n    jQuery(document).ready(function($) {\n        $(\"#feat_6ab4c2ef93b47 .set > button\").on(\"click\", function() {\n            if ($(this).parent().hasClass(\"active\")) {\n                \/\/ Already open \u2014 keep open (close-on-reclick intentionally disabled).\n            } else {\n\n                if ($(\"#feat_6ab4c2ef93b47_media .media__wrapper\").hasClass('multiple')) {\n\n                    $(\"#feat_6ab4c2ef93b47_media .media__wrapper img\").fadeOut();\n                    let id = $(this).parent().attr('data-id');\n                    $(\"#feat_6ab4c2ef93b47_media .media__wrapper img.\"+ id).fadeIn();\n\n                }\n\n                \/\/ Panel heights animate in CSS (grid-template-rows on\n                \/\/ .accordion__alt .content) \u2014 JS only swaps state.\n                $(\"#feat_6ab4c2ef93b47 .set\").removeClass(\"active\");\n                $(\"#feat_6ab4c2ef93b47 .set > button\").attr(\"aria-expanded\", \"false\");\n\n                $(this).parent().addClass(\"active\");\n                $(this).attr(\"aria-expanded\", \"true\");\n            }\n        });\n    });\n<\/script>\n\n\n<section id=\"feature-overview\" class=\"block__item block__content content__column\" data-wrapper=\"wrapper__default\" block-style=\"white\">\n    <div class=\"wrapper wrapper__default\">\n        <div class=\"container container__default grid\">\n            <div class=\"part part__title row\">\n    <div class=\"title\">\n        <h2>Easy Calling Feature Overview<\/h2>\n    <\/div>\n    <div class=\"content\">\n        <p>We have clearly presented all Easy Calling features in different categories. Click through the table and find out what Easy Calling can do:<\/p>\n    <\/div>\n<\/div>\n            <div class=\"block__body\">\n                            <div id=\"table_6ab4c2ef9cbaf\" class=\"table__wrapper table__header_left_col fx__hover table__left table__subheader_collapsible\" data-columns=\"2\" data-style=\"inherit\" data-valign=\"top\">\n                                    <div class=\"table__row table__header\" data-col-size-title=\"large\" data-col-size=\"default\">\n                                            <div class=\"table__cell align__\" data-col-size-title=\"large\">\n                            Features                        <\/div>\n                                            <div class=\"table__cell align__center\" data-col-size=\"default\">\n                        Basic Plan                        <\/div>\n                                            <div class=\"table__cell align__center\" data-col-size=\"default\">\n                            Requires Add-on                        <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row table__header_sub\">\n                        <div class=\"table__cell colored align__left\">\n                            Call Management (Inbound \/ Outbound)                        <\/div>\n                    <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Queue Display<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Real-time view of the people currently waiting for all agents<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Intelligent Caller Recognition<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Instant identification of the caller through integration with third-party sources<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-solid fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Call Handling and Transfer<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Easy call acceptance and direct transfer of calls to colleagues or to voicemail<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Automatic Call Center<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Digital telephone system for automatically greeting and transferring callers<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Interactive Voice Response (IVR)<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Smart menu navigation, such as \u201cPress 1 for support,\u201d so callers can navigate to their destination on their own<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Built-in Holiday Database<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Drop-down menu for country-specific\/regional holidays that eliminates the need for manual typing<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Holiday Routing by Location<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Flexible assignment of holidays to different call queues for regional teams<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Direct Dialing from the App<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Initiating calls directly from Easy Calling (Outbound)<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon__text\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                            <div class=\"content content__editor\">\n                                                            <\/div>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Agent Opt-In\/Opt-Out<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Agents can sign up for or sign out of queues on their own with a single click<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        After Call Handling<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Structured post-call processing directly in the tool using quick actions and email templates<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Voicemail<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Automatic notification and delivery of voicemails in the call history<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row table__header_sub\">\n                        <div class=\"table__cell colored align__left\">\n                            Analytics &#038; Reporting                        <\/div>\n                    <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Real-Time Dashboard<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Live overview of calls on hold, in progress, answered, and missed<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Call History (Export to CSV)<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Export of call data initiated via Easy Calling for external analysis and quality management (6 months)<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Statistics (Export to PDF)<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Statistical data and visualizations of call results (missed and answered calls) and call duration<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row table__header_sub\">\n                        <div class=\"table__cell colored align__left\">\n                            Integration                        <\/div>\n                    <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Microsoft Teams Native Integration<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Full integration into the Teams environment (app &amp; calling)<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Third-Party System Integration<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Integration with CRM or ERP systems for caller identification<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Workflow Integration<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Seamless integration with MS Planner, Microsoft To-Do, and email<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Multi-platform Support<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Via the Teams app or a web browser, regardless of device or operating system<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row table__header_sub\">\n                        <div class=\"table__cell colored align__left\">\n                            Administration &#038; Configuration                        <\/div>\n                    <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Queue Management<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Administrative authority over the logic and assignment of the various service lines<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center content\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <div class=\"content content__editor\">\n                                                            <\/div>\n                                                <\/div>\n                                            <div class=\"table__cell align__center content\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <div class=\"content content__editor\">\n                                                            <\/div>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Agent Management<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Managers can centrally add or remove agents from queues (to manage team capacity)<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Custom Call Logic<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Customize call flows to suit your needs in the configuration center (timeouts, announcement messages, voicemail, hold music)<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Escalation Management and Overflow<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Define rules for what happens if no agent answers within the specified time (e.g., forwarding to an alternative queue or voicemail)<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon__text\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                            <div class=\"content content__editor\">\n                                                            <\/div>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Escalation to an Additional Queue<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>A separate overflow queue with limited features at an affordable price<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon__text\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                            <div class=\"content content__editor\">\n                                <p>\u201cEscalation\u201d is an Additional Feature<\/p>\n                            <\/div>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        On-Call Duty (Standby and Availability)<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Targeted planning and management of agents, escalation to multiple external numbers, and acknowledgment<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon__text\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-check green\"><\/i>\n                            <div class=\"content content__editor\">\n                                <p>\u201cOn-Call\u201d is an Additional Feature<\/p>\n                            <\/div>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Webhooks<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Easy setup and management of webhook URLs (triggers) at the start and\/or end of a call<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Configuration Center<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Central Web Portal (Easy Platform) for the Entire Administration<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                    <\/div>\n                            <div class=\"content content__editor content__after\">\n                    <p>For more information about the individual functions in Easy Calling, please refer to the <a href=\"https:\/\/docs.easycalling.easyplatform.app\/\" target=\"_blank\" rel=\"noopener\">user manual<\/a>.<\/p>\n                <\/div>\n                        <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n<script type=\"text\/javascript\">\n    jQuery(document).ready(function($) {\n\n        \/\/ Scope everything to this block instance so multiple tables don't double-bind\n        var $table = $('#table_6ab4c2ef9cbaf');\n        var toggleIndex = 0;\n\n        \/\/ Activate on Enter\/Space for elements given role=\"button\".\n        function keyActivate(e, fn) {\n            if (e.key === 'Enter' || e.key === ' ' || e.key === 'Spacebar') {\n                e.preventDefault();\n                fn();\n            }\n        }\n\n        \/\/ Section rows: the title cell discloses its sibling .table__section_rows\n        $table.find('.section__row_trigger').each(function() {\n            var $trigger = $(this);\n            var $panel = $trigger.next('.table__section_rows');\n            var panelId = 'table_6ab4c2ef9cbaf-toggle-' + (++toggleIndex);\n\n            $panel.attr('id', panelId);\n            $trigger.attr({ role: 'button', tabindex: '0', 'aria-controls': panelId, 'aria-expanded': 'false' });\n\n            function toggle() {\n                var open = $panel.is(':visible');\n                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'false' : 'true');\n                }\n\n                $headerSub.on('click', toggleSub);\n                $headerSub.on('keydown', function(e) { keyActivate(e, toggleSub); });\n            });\n        }\n\n    });\n<\/script>\n\n\n\n<section id=\"kostenlos-testen\" class=\"block__item block__pricing pricing__grid align__left\" data-wrapper=\"wrapper__default\" block-style=\"white\" data-region-block>\n    <div class=\"wrapper wrapper__default\">\n        <div class=\"container container__default grid\">\n            <div class=\"part part__title row\">\n    <div class=\"title\">\n        <h2>Try Easy Calling for Free for 30 Days<\/h2>\n    <\/div>\n    <div class=\"content\">\n        <p>Easy Calling is currently available in one version (Basic). The \u201cOn-call\u201d and \u201cEscalation\u201d extensions can be purchased as additional functions to the Basic version.<\/p>\n    <\/div>\n<\/div>\n                        <div class=\"region__switcher region__switcher--text\" data-announce=\"Preise f\u00fcr %s werden angezeigt\">\n                            <span class=\"region__switcher_question\">Choose your currency:<\/span>\n                            <div class=\"region__switcher_control\" role=\"group\" aria-label=\"Region w\u00e4hlen\">\n                                    <button type=\"button\" data-region-target=\"chf\" aria-pressed=\"true\" class=\"active\">CHF<\/button>\n                                    <button type=\"button\" data-region-target=\"eur\" aria-pressed=\"false\">EUR<\/button>\n                                <\/div>\n                <span class=\"visuallyHidden region__switcher_status\" aria-live=\"polite\"><\/span>\n            <\/div>\n            <div class=\"region__panel active\" data-region=\"chf\">\n                            <div class=\"pricing__solo\">\n                    <div class=\"solo__content\">\n                        <div class=\"solo__head\">\n                            <h3>Easy Calling<\/h3>\n                                                    <\/div>\n                        <div class=\"price\">\n                                                            <span class=\"currency\">CHF<\/span>\n                                                        <span class=\"value\">50<\/span>\n                        <\/div>\n                                                                        <span class=\"solo__sep\" aria-hidden=\"true\"><\/span>\n                        <ul class=\"pricing__features\">\n                                                        <li>\n                                <span class=\"check\" aria-hidden=\"true\">&#10003;<\/span>\n                                <span>Price \u2013 per Voice App\/per month<\/span>\n                            <\/li>\n                                                        <li>\n                                <span class=\"check\" aria-hidden=\"true\">&#10003;<\/span>\n                                <span>One-time fee \u2013 CHF 1&#039;500.-<\/span>\n                            <\/li>\n                                                    <\/ul>\n                                                                                                <div class=\"solo__actions\">\n                                                    <button type=\"button\" data-cb-type=\"checkout\" data-cb-item-0=\"EasyCalling-Basic-CHF-Yearly\" data-cb-item-0-quantity=\"1\" class=\"button button__primary\">Try for free<\/button>\n                                                <\/div>\n                                            <\/div>\n                    <div class=\"solo__visual\">\n                        <span class=\"product__cover product__cover--large\" aria-hidden=\"true\">\n                            <span class=\"spine\"><\/span>\n                            <span class=\"body\">\n                                <span class=\"cover__name\">\n                                    Easy Calling                                    <span class=\"cover__sub\">License<\/span>\n                                <\/span>\n                                <span class=\"cover__brand\">Twincap First<\/span>\n                            <\/span>\n                        <\/span>\n                    <\/div>\n                <\/div>\n                                                <\/div>\n                        <div class=\"region__panel\" data-region=\"eur\">\n                            <div class=\"pricing__solo\">\n                    <div class=\"solo__content\">\n                        <div class=\"solo__head\">\n                            <h3>Easy Calling<\/h3>\n                                                    <\/div>\n                        <div class=\"price\">\n                                                            <span class=\"currency\">EUR<\/span>\n                                                        <span class=\"value\">50<\/span>\n                        <\/div>\n                                                                        <span class=\"solo__sep\" aria-hidden=\"true\"><\/span>\n                        <ul class=\"pricing__features\">\n                                                        <li>\n                                <span class=\"check\" aria-hidden=\"true\">&#10003;<\/span>\n                                <span>Price \u2013 per Voice App\/per month<\/span>\n                            <\/li>\n                                                        <li>\n                                <span class=\"check\" aria-hidden=\"true\">&#10003;<\/span>\n                                <span>One-time fee \u2013 EUR 1&#039;500.-<\/span>\n                            <\/li>\n                                                    <\/ul>\n                                                                                                <div class=\"solo__actions\">\n                                                    <button type=\"button\" data-cb-type=\"checkout\" data-cb-item-0=\"EasyCalling-Basic-EUR-Yearly\" data-cb-item-0-quantity=\"1\" class=\"button button__primary\">Try for free<\/button>\n                                                <\/div>\n                                            <\/div>\n                    <div class=\"solo__visual\">\n                        <span class=\"product__cover product__cover--large\" aria-hidden=\"true\">\n                            <span class=\"spine\"><\/span>\n                            <span class=\"body\">\n                                <span class=\"cover__name\">\n                                    Easy Calling                                    <span class=\"cover__sub\">License<\/span>\n                                <\/span>\n                                <span class=\"cover__brand\">Twincap First<\/span>\n                            <\/span>\n                        <\/span>\n                    <\/div>\n                <\/div>\n                                                <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section id=\"prices\" class=\"block__item block__content content__column align__left\" data-wrapper=\"wrapper__default\" block-style=\"white\">\n    <div class=\"wrapper wrapper__default\">\n        <div class=\"container container__default grid\">\n            <div class=\"part part__title row\">\n    <div class=\"title\">\n        <h2>Pricing, Additional Features &#038; Extensions<\/h2>\n    <\/div>\n    <div class=\"content\">\n        <p>Easy Calling has a modular design and can be flexibly adapted to your company\u2019s needs. The foundation is Easy Calling Basic, which includes all the core features for professional Microsoft Teams telephony and intelligent call queues.<\/p>\n    <\/div>\n<\/div>\n                        <div class=\"block__body row col__2\">\n                            <div class=\"column__item item\">\n                                    <div class=\"content__wrapper\">\n                                            <div class=\"title\">\n                            <h3>\n                            Easy Calling Basic                            <\/h3>\n                        <\/div>\n                                            <div class=\"content content__editor\">\n                        <p>The Basic version of Easy Calling costs <strong>CHF\/Euro 50.00 per call queue per month<\/strong>.<\/p>\n<p>No additional agent licensing is required. Billing is based solely on the number of call queues \u2013 regardless of the number of employees or agents.<\/p>\n<p>A one-time fee of CHF\/Euro 1,500.00 applies for Easy Calling setup and support. This fee covers assistance with installation, tenant activation, and the initial setup of the solution. No additional fees are charged for the subsequent purchase of additional call queues or extra features.<\/p>\n<p>Licenses are billed annually in advance. The first 30 days automatically count as a <a href=\"https:\/\/twincapfirst.ch\/en\/product\/easy-calling\/#kostenlos-testen\">free trial period<\/a>. During this period, Easy Calling can be fully tested and canceled at any time free of charge.<\/p>\n                        <\/div>\n                                        <\/div>\n                <\/div>\n                            <div class=\"column__item item\">\n                                    <div class=\"content__wrapper\">\n                                            <div class=\"title\">\n                            <h3>\n                            Additional Features for Easy Calling                            <\/h3>\n                        <\/div>\n                                            <div class=\"content content__editor\">\n                        <p><strong>Escalation, CHF\/Euro 10.00 per month: <\/strong>Separate overflow queue with limited functionality at an affordable price<\/p>\n<p><strong>On-Call Service, CHF\/Euro 30.00 per month: <\/strong>Targeted planning and management of agents, escalation to multiple external numbers, and acknowledgment<\/p>\n<h3>Extensions for Microsoft Teams Calling<\/h3>\n<p><strong><a href=\"https:\/\/twincapfirst.ch\/en\/product\/easy-directory\/\">Easy Directory<\/a>:<\/strong>Centralized directory for Microsoft Teams with contacts from Outlook, Entra ID, CRM, and ERP. Starting at CHF\/Euro 1.65 per user per month.<\/p>\n<p><strong><a href=\"https:\/\/twincapfirst.ch\/en\/product\/easy-console\/\">Easy Console<\/a>: <\/strong>Advanced in-call features. CHF\/Euro 4.50 per user per month.<\/p>\n<p><strong><a href=\"https:\/\/twincapfirst.ch\/en\/product\/contact-sync\/\">Contact Sync<\/a>:<\/strong> Synchronization of business contacts across all devices within Microsoft 365, including caller ID on mobile devices without the Microsoft Teams app. Starting at CHF\/Euro 15.00 per month.<\/p>\n                        <\/div>\n                                        <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"6ab4c2efddb59\" class=\"block__item block__content content__column align__left\" data-wrapper=\"wrapper__default wrapper__top_null\" block-style=\"white\">\n    <div class=\"wrapper wrapper__default wrapper__top_null\">\n        <div class=\"container container__default grid\">\n                                    <div class=\"block__body row col__3\">\n                            <div class=\"column__item item\">\n                                    <div class=\"content__wrapper\">\n                                            <div class=\"title\">\n                            <h3>\n                            Subscribe and get started right away                            <\/h3>\n                        <\/div>\n                                            <div class=\"content content__editor\">\n                        <p>Get Easy Calling directly from our website and pay using all major payment methods.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-5207 size-medium\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/payment_easycallreport-300x35.png\" alt=\"\" width=\"300\" height=\"35\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/payment_easycallreport-300x35.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/payment_easycallreport-320x37.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/payment_easycallreport.png 513w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n                        <\/div>\n                                        <\/div>\n                <\/div>\n                            <div class=\"column__item item\">\n                                    <div class=\"content__wrapper\">\n                                            <div class=\"title\">\n                            <h3>\n                            Get it from Microsoft Appsource                            <\/h3>\n                        <\/div>\n                                            <div class=\"content content__editor\">\n                        <ul>\n<li>No one-time &amp; suppport fee of 1500.- CHF\/EURO<\/li>\n<li>Monthly termination, higher monthly fees<\/li>\n<li>Payment via credit card or Azure subscription, FX subject to availability<\/li>\n<\/ul>\n                        <\/div>\n                                            <div class=\"button__wrapper\">\n                            <a href=\"https:\/\/appsource.microsoft.com\/en-us\/product\/saas\/twincapfirstag1583404600025.easycalling?tab=Overview\" target=\"_blank\" aria-label=\"Easy Calling auf Appsource\" class=\"button button__secondary\">Easy Calling auf Appsource<\/a>\n                        <\/div>\n                                        <\/div>\n                <\/div>\n                            <div class=\"column__item item\">\n                                    <div class=\"content__wrapper\">\n                                            <div class=\"title\">\n                            <h3>\n                            Become a partner?                            <\/h3>\n                        <\/div>\n                                            <div class=\"content content__editor\">\n                        <p>Would you like to distribute our products as a partner or IT reseller? Then get in touch with us.<\/p>\n                        <\/div>\n                                            <div class=\"button__wrapper\">\n                            <a href=\"https:\/\/twincapfirst.ch\/partner-werden\/\" target=\"_self\" aria-label=\"Kontaktieren Sie uns\" class=\"button button__secondary\">Kontaktieren Sie uns<\/a>\n                        <\/div>\n                                        <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<div class=\"divider\"><\/div>\n\n\n<section id=\"documentation\" class=\"block__item block__accordion align__left\" data-wrapper=\"wrapper__default\">\n    <div class=\"wrapper wrapper__default\">\n        <div class=\"container container__default grid\">\n            <div class=\"block__body row col__12\">\n                <div class=\"column__content item size__4\">\n                    <div class=\"content__wrapper\">\n                        <div class=\"title\">\n                            <h2>More information &#038; FAQs<\/h2>\n                        <\/div>\n                        <div class=\"content content__editor\">\n                            <p>You can find the installation manual, useful tips, and FAQs on technical issues here:<\/p>\n                        <\/div>\n                                            <div class=\"button__wrapper\">\n                            <a href=\"https:\/\/docs.easycalling.easyplatform.app\/\" aria-label=\"Information &amp; Support\" role=\"button\" target=\"_blank\" class=\"button button__secondary\">Information &amp; Support<\/a>\n                        <\/div>\n                                        <\/div>\n                <\/div>\n                <div class=\"column__space item size__1\"><\/div>\n                <div class=\"column__accordion item size__7\">\n                        <nav id=\"tab__6ab4c2efdf0a4\" class=\"tabnav\" role=\"tablist\">\n            <button type=\"button\" role=\"tab\" id=\"tab-6ab4c2efdf0a4-01\" data-tab-id=\"01\" aria-controls=\"6ab4c2efdf0a4_tab__01\" aria-selected=\"true\" tabindex=\"0\" class=\"active\">\n            General        <\/button>\n            <button type=\"button\" role=\"tab\" id=\"tab-6ab4c2efdf0a4-02\" data-tab-id=\"02\" aria-controls=\"6ab4c2efdf0a4_tab__02\" aria-selected=\"false\" tabindex=\"-1\">\n            Functions        <\/button>\n            <button type=\"button\" role=\"tab\" id=\"tab-6ab4c2efdf0a4-03\" data-tab-id=\"03\" aria-controls=\"6ab4c2efdf0a4_tab__03\" aria-selected=\"false\" tabindex=\"-1\">\n            Implementation &#038; Operation        <\/button>\n            <button type=\"button\" role=\"tab\" id=\"tab-6ab4c2efdf0a4-04\" data-tab-id=\"04\" aria-controls=\"6ab4c2efdf0a4_tab__04\" aria-selected=\"false\" tabindex=\"-1\">\n            Security &#038; Support        <\/button>\n            <button type=\"button\" role=\"tab\" id=\"tab-6ab4c2efdf0a4-05\" data-tab-id=\"05\" aria-controls=\"6ab4c2efdf0a4_tab__05\" aria-selected=\"false\" tabindex=\"-1\">\n            Licensing &#038; Trial Version        <\/button>\n        <\/nav>\n    <div class=\"tab__wrapper\">\n            <article id=\"6ab4c2efdf0a4_tab__01\" class=\"tab__item active\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"tab-6ab4c2efdf0a4-01\">\n            <div class=\"accordion__wrapper\">\n                <div id=\"accordion-6ab4c2efdf0a4-1\" class=\"accordion__item\">\n                                    <div class=\"set\">\n                        <button type=\"button\" class=\"accordion__trigger\" aria-expanded=\"false\" aria-controls=\"acc-6ab4c2efdf0a4-1-1\">\n                            <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                            What is Easy Calling?                        <\/button>\n                        <div id=\"acc-6ab4c2efdf0a4-1-1\" class=\"content content__editor\" role=\"region\">\n                            <div class=\"content__inner\">\n                                <p>Easy Calling extends Microsoft Teams&#8217; standard calling features with capabilities for professional customer service and structured call handling. Employees can see directly in Microsoft Teams who is calling, which queue the call is coming from, and what customer information is already available. This gives teams a better overview, faster response times, and reduces the coordination effort required in their day-to-day work.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <button type=\"button\" class=\"accordion__trigger\" aria-expanded=\"false\" aria-controls=\"acc-6ab4c2efdf0a4-1-2\">\n                            <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                            Who is Easy Calling for?                        <\/button>\n                        <div id=\"acc-6ab4c2efdf0a4-1-2\" class=\"content content__editor\" role=\"region\">\n                            <div class=\"content__inner\">\n                                <p>Easy Calling is designed for companies that want to organize their Teams telephony more professionally without implementing a complex enterprise contact center.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                <\/div>\n            <\/div>\n        <\/article>\n            <article id=\"6ab4c2efdf0a4_tab__02\" class=\"tab__item\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"tab-6ab4c2efdf0a4-02\">\n            <div class=\"accordion__wrapper\">\n                <div id=\"accordion-6ab4c2efdf0a4-2\" class=\"accordion__item\">\n                                    <div class=\"set\">\n                        <button type=\"button\" class=\"accordion__trigger\" aria-expanded=\"false\" aria-controls=\"acc-6ab4c2efdf0a4-2-1\">\n                            <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                            What information do employees see when they receive incoming calls?                        <\/button>\n                        <div id=\"acc-6ab4c2efdf0a4-2-1\" class=\"content content__editor\" role=\"region\">\n                            <div class=\"content__inner\">\n                                <p>Easy Calling displays important information about incoming calls directly to employees in Microsoft Teams. This includes, among other things, the caller\u2019s name and phone number, the company, the relevant call queue, and the call history to date.<\/p>\n<p>In addition, employees can see how long the caller has been waiting and can directly access existing information from integrated directories or CRM systems. This allows calls to be handled more quickly, in a more structured manner, and with a more personalized approach.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <button type=\"button\" class=\"accordion__trigger\" aria-expanded=\"false\" aria-controls=\"acc-6ab4c2efdf0a4-2-2\">\n                            <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                            Are all calls (including voicemails and missed calls) visible in real time?                         <\/button>\n                        <div id=\"acc-6ab4c2efdf0a4-2-2\" class=\"content content__editor\" role=\"region\">\n                            <div class=\"content__inner\">\n                                <p>Yes. Easy Calling displays incoming, missed, and answered calls, as well as voicemails, in real time in Microsoft Teams. The live dashboard allows employees to keep track of their current call status and pending callbacks at all times.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <button type=\"button\" class=\"accordion__trigger\" aria-expanded=\"false\" aria-controls=\"acc-6ab4c2efdf0a4-2-3\">\n                            <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                            Is CRM integration possible?                        <\/button>\n                        <div id=\"acc-6ab4c2efdf0a4-2-3\" class=\"content content__editor\" role=\"region\">\n                            <div class=\"content__inner\">\n                                <p>Yes, CRM integration is possible in Easy Calling. On the one hand, callers are identified using data from the CRM (Customer Relationship Management); on the other hand, data from the call history can be saved in the CRM.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <button type=\"button\" class=\"accordion__trigger\" aria-expanded=\"false\" aria-controls=\"acc-6ab4c2efdf0a4-2-4\">\n                            <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                            Can employees make outbound calls directly from the call queue?                        <\/button>\n                        <div id=\"acc-6ab4c2efdf0a4-2-4\" class=\"content content__editor\" role=\"region\">\n                            <div class=\"content__inner\">\n                                <p>Yes. Employees can choose to make outbound calls either using their personal phone number or directly using the number of the respective call queue.This allows teams to flexibly decide whether calls should be made personally or on behalf of a central hotline, a support team, or a department.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <button type=\"button\" class=\"accordion__trigger\" aria-expanded=\"false\" aria-controls=\"acc-6ab4c2efdf0a4-2-5\">\n                            <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                            How does Easy Calling support on-call and standby shifts (on-call queues)?                        <\/button>\n                        <div id=\"acc-6ab4c2efdf0a4-2-5\" class=\"content content__editor\" role=\"region\">\n                            <div class=\"content__inner\">\n                                <p>Easy Calling extends Microsoft Teams with advanced features for on-call and standby duty. Calls can be forwarded simultaneously to Microsoft Teams users and to multiple external phone numbers (PSTN). This ensures that employees remain reachable even outside of Teams.In addition, Easy Calling supports answer confirmation. The call is connected only after the recipient has actively confirmed acceptance. If no confirmation is received, the call is automatically forwarded to defined fallbacks, other employees, or a voicemail escalation.<\/p>\n<p>Calls made during on-call shifts are also specially marked in the call history so they can be quickly identified and tracked in day-to-day operations.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <button type=\"button\" class=\"accordion__trigger\" aria-expanded=\"false\" aria-controls=\"acc-6ab4c2efdf0a4-2-6\">\n                            <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                            Can Easy Calling forward specific priority calls?                        <\/button>\n                        <div id=\"acc-6ab4c2efdf0a4-2-6\" class=\"content content__editor\" role=\"region\">\n                            <div class=\"content__inner\">\n                                <p>Yes. With VIP routing, certain phone numbers can be given priority and forwarded specifically to designated employees.<\/p>\n<p>For VIP contacts, you can store individual descriptions and preferred agents. If the designated person is unavailable, the call is automatically forwarded to the normal call queue or to other prioritized queues.<\/p>\n<p>Up to 50 VIP contacts can be stored per call queue.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <button type=\"button\" class=\"accordion__trigger\" aria-expanded=\"false\" aria-controls=\"acc-6ab4c2efdf0a4-2-7\">\n                            <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                            Can I also use Easy Calling on my smartphone?                        <\/button>\n                        <div id=\"acc-6ab4c2efdf0a4-2-7\" class=\"content content__editor\" role=\"region\">\n                            <div class=\"content__inner\">\n                                <p>Yes, you can answer and handle calls from the queue just as you normally would using the Microsoft Teams mobile app (iOS and Android). This way, you can stay reachable at all times, even when you&#8217;re on the go.<\/p>\n<p>Please note, however, a current limitation on Microsoft\u2019s part: Transferring calls from advanced telephony solutions (those that use background bots) is not yet supported on Microsoft mobile devices. If you need to transfer a call to a colleague or another department, please use the Microsoft Teams app on your PC, Mac, or in a web browser.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <button type=\"button\" class=\"accordion__trigger\" aria-expanded=\"false\" aria-controls=\"acc-6ab4c2efdf0a4-2-8\">\n                            <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                            What additional features and extensions are available?                        <\/button>\n                        <div id=\"acc-6ab4c2efdf0a4-2-8\" class=\"content content__editor\" role=\"region\">\n                            <div class=\"content__inner\">\n                                <p>Easy Calling can be flexibly expanded with additional features and extensions. These include, for example, the escalation feature and on-call functions.<\/p>\n<p>Additional solutions are also available, such as <a href=\"https:\/\/twincapfirst.ch\/en\/product\/easy-console\/\">Easy Console<\/a> for in-call management, <a href=\"https:\/\/twincapfirst.ch\/en\/product\/easy-directory\/\">Easy Directory<\/a> as a central phone book, and <a href=\"https:\/\/twincapfirst.ch\/en\/product\/contact-sync\/\">Contact Sync<\/a> for synchronizing contacts within Microsoft 365.<\/p>\n<p>This allows Teams telephony to be expanded as needed and tailored to the company\u2019s processes.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                <\/div>\n            <\/div>\n        <\/article>\n            <article id=\"6ab4c2efdf0a4_tab__03\" class=\"tab__item\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"tab-6ab4c2efdf0a4-03\">\n            <div class=\"accordion__wrapper\">\n                <div id=\"accordion-6ab4c2efdf0a4-3\" class=\"accordion__item\">\n                                    <div class=\"set\">\n                        <button type=\"button\" class=\"accordion__trigger\" aria-expanded=\"false\" aria-controls=\"acc-6ab4c2efdf0a4-3-1\">\n                            <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                            How long does it take to set up Easy Calling?                        <\/button>\n                        <div id=\"acc-6ab4c2efdf0a4-3-1\" class=\"content content__editor\" role=\"region\">\n                            <div class=\"content__inner\">\n                                <p>The purely technical setup of Easy Calling typically takes only about 30 minutes. Since the solution integrates directly into Microsoft Teams, no complex infrastructure or additional telephony platform is required.<\/p>\n<p>To ensure a smooth launch, we actively support you with the technical setup and configuration. You can also find all the important details and step-by-step instructions in our <a href=\"https:\/\/docs.easycalling.easyplatform.app\/\" target=\"_blank\" rel=\"noopener\">comprehensive user manual (documentation)<\/a> at any time. There, we\u2019ve also compiled valuable best practices and practical tips for everyday work so your team can get the most out of the solution from day one.<\/p>\n<p>How quickly Easy Calling is ready for use in your day-to-day work depends primarily on the internal rollout and how well your team adapts to it. Depending on the size of your company and existing processes, this can take varying amounts of time \u2013 but experience shows that employees immediately find their way around the familiar Microsoft Teams environment intuitively.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <button type=\"button\" class=\"accordion__trigger\" aria-expanded=\"false\" aria-controls=\"acc-6ab4c2efdf0a4-3-2\">\n                            <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                            Do we need any additional hardware?                        <\/button>\n                        <div id=\"acc-6ab4c2efdf0a4-3-2\" class=\"content content__editor\" role=\"region\">\n                            <div class=\"content__inner\">\n                                <p>No. Easy Calling is integrated directly into Microsoft Teams and requires no additional hardware or separate telephony infrastructure.<\/p>\n<p>An existing Microsoft Teams telephony environment is required. Employees continue to work in the familiar Microsoft Teams environment \u2013 on their desktop, in a browser, or on mobile devices via the Microsoft Teams app.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <button type=\"button\" class=\"accordion__trigger\" aria-expanded=\"false\" aria-controls=\"acc-6ab4c2efdf0a4-3-3\">\n                            <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                            Does Easy Calling also work in virtual environments?                        <\/button>\n                        <div id=\"acc-6ab4c2efdf0a4-3-3\" class=\"content content__editor\" role=\"region\">\n                            <div class=\"content__inner\">\n                                <p>Yes, Easy Calling is fully functional in virtual environments (e.g., Citrix, AVD, thin clients). Since the app relies on real-time signaling for call control, we recommend running it on local devices (fat clients) to ensure lag-free operation. When using the app in virtual environments, you must ensure that your IT department allocates sufficient resources to the platform to avoid latency.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <button type=\"button\" class=\"accordion__trigger\" aria-expanded=\"false\" aria-controls=\"acc-6ab4c2efdf0a4-3-4\">\n                            <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                            Does Easy Calling work with existing Microsoft Teams call queues?                        <\/button>\n                        <div id=\"acc-6ab4c2efdf0a4-3-4\" class=\"content content__editor\" role=\"region\">\n                            <div class=\"content__inner\">\n                                <p>No. Easy Calling uses its own call queues within the solution so that advanced features such as real-time overviews, VIP routing, shared call histories, reporting, and queue-specific controls can be fully supported.However, existing Microsoft Teams queues can easily be replicated in Easy Calling.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <button type=\"button\" class=\"accordion__trigger\" aria-expanded=\"false\" aria-controls=\"acc-6ab4c2efdf0a4-3-5\">\n                            <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                            Is caller ID available with Easy Calling?                        <\/button>\n                        <div id=\"acc-6ab4c2efdf0a4-3-5\" class=\"content content__editor\" role=\"region\">\n                            <div class=\"content__inner\">\n                                <p>Yes, Easy Calling offers comprehensive caller ID. To ensure your employees know immediately who\u2019s on the other end of the line with every call, you can flexibly configure caller ID in various ways: Thanks to these intelligent links, the caller\u2019s name, phone number, and company are displayed directly on the call card in Microsoft Teams \u2013 even before the call is answered.<\/p>\n<ul>\n<li><strong>Contact Sync by TwinCap First:<\/strong> If you don\u2019t want to set up or program your own CRM interface, our Contact Sync product (Link) offers the perfect, turnkey solution. It synchronizes your existing contacts easily and without any development effort.<\/li>\n<li><strong>Direct CRM Interfaces:<\/strong> Alternatively, Easy Calling can also be connected directly to your existing CRM systems or custom databases to retrieve names and company information in real time.<\/li>\n<li><strong>Integration with external sources:<\/strong> In addition to internal address books (such as Microsoft Entra ID), the solution also supports the seamless integration of external phone directory services (e.g., Search.ch in Switzerland).<\/li>\n<\/ul>\n<p>Thanks to these smart integrations, the caller&#8217;s name, phone number, and company are displayed directly on the call card in Microsoft Teams \u2013 even before the call is answered.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                <\/div>\n            <\/div>\n        <\/article>\n            <article id=\"6ab4c2efdf0a4_tab__04\" class=\"tab__item\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"tab-6ab4c2efdf0a4-04\">\n            <div class=\"accordion__wrapper\">\n                <div id=\"accordion-6ab4c2efdf0a4-4\" class=\"accordion__item\">\n                                    <div class=\"set\">\n                        <button type=\"button\" class=\"accordion__trigger\" aria-expanded=\"false\" aria-controls=\"acc-6ab4c2efdf0a4-4-1\">\n                            <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                            Where is data stored?                        <\/button>\n                        <div id=\"acc-6ab4c2efdf0a4-4-1\" class=\"content content__editor\" role=\"region\">\n                            <div class=\"content__inner\">\n                                <p>Easy Calling runs primarily in Microsoft data centers in Switzerland. In addition, there is a backup site in a Microsoft Azure data center in Western Europe, which automatically takes over in the event of an outage.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <button type=\"button\" class=\"accordion__trigger\" aria-expanded=\"false\" aria-controls=\"acc-6ab4c2efdf0a4-4-2\">\n                            <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                            What is the availability rate for Easy Calling?                        <\/button>\n                        <div id=\"acc-6ab4c2efdf0a4-4-2\" class=\"content content__editor\" role=\"region\">\n                            <div class=\"content__inner\">\n                                <p>Easy Calling was developed to ensure stable and reliable operation. The solution runs primarily in Microsoft Azure data centers in Switzerland and also has an automatic backup site in Western Europe.<\/p>\n<p>In the event of an outage at the primary location, the backup environment automatically takes over. This minimizes downtime and ensures high availability of the solution.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <button type=\"button\" class=\"accordion__trigger\" aria-expanded=\"false\" aria-controls=\"acc-6ab4c2efdf0a4-4-3\">\n                            <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                            How does the support work?                        <\/button>\n                        <div id=\"acc-6ab4c2efdf0a4-4-3\" class=\"content content__editor\" role=\"region\">\n                            <div class=\"content__inner\">\n                                <p>Support for Easy Calling is available via the support hotline and by email at <a href=\"mailto:support@twincapfirst.ch\" target=\"_blank\" rel=\"noopener\">support@twincapfirst.ch<\/a>.<\/p>\n<p>Technical support is included in the one-time fee and assists companies with questions regarding day-to-day operations as well as with the setup and configuration of the solution.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                <\/div>\n            <\/div>\n        <\/article>\n            <article id=\"6ab4c2efdf0a4_tab__05\" class=\"tab__item\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"tab-6ab4c2efdf0a4-05\">\n            <div class=\"accordion__wrapper\">\n                <div id=\"accordion-6ab4c2efdf0a4-5\" class=\"accordion__item\">\n                                    <div class=\"set\">\n                        <button type=\"button\" class=\"accordion__trigger\" aria-expanded=\"false\" aria-controls=\"acc-6ab4c2efdf0a4-5-1\">\n                            <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                            Is there a minimum contract term?                        <\/button>\n                        <div id=\"acc-6ab4c2efdf0a4-5-1\" class=\"content content__editor\" role=\"region\">\n                            <div class=\"content__inner\">\n                                <p>Yes. Easy Calling Call Queues requires a minimum contract term of one year. Additional add-ons (Escalation and On-Call) can be canceled on a monthly basis.<\/p>\n<p>The Easy Calling trial version is available to businesses free of charge for 30 days and can be canceled at any time.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <button type=\"button\" class=\"accordion__trigger\" aria-expanded=\"false\" aria-controls=\"acc-6ab4c2efdf0a4-5-2\">\n                            <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                            How does the trial version work?                        <\/button>\n                        <div id=\"acc-6ab4c2efdf0a4-5-2\" class=\"content content__editor\" role=\"region\">\n                            <div class=\"content__inner\">\n                                <p>The first 30 days of Easy Calling automatically count as a free trial period. During this time, you can fully test the solution and cancel at any time at no cost. Billing does not begin until after the 30 days have expired.<\/p>\n<p>After purchase, you\u2019ll receive an email with installation instructions. Your Microsoft Teams tenant will be activated immediately. You can set up Easy Calling on your own in just a few steps. However, a Global Admin for the Microsoft 365 tenant is required for installation.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <button type=\"button\" class=\"accordion__trigger\" aria-expanded=\"false\" aria-controls=\"acc-6ab4c2efdf0a4-5-3\">\n                            <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                            How can I purchase Easy Calling?                        <\/button>\n                        <div id=\"acc-6ab4c2efdf0a4-5-3\" class=\"content content__editor\" role=\"region\">\n                            <div class=\"content__inner\">\n                                <p>Easy Calling can be purchased directly through this website, through <a href=\"https:\/\/marketplace.microsoft.com\/en-us\/product\/saas\/twincapfirstag1583404600025.easycalling?tab=Overview\" target=\"_blank\" rel=\"noopener\">Microsoft AppSource<\/a>, or through a distributor or partner.<\/p>\n<p>After purchase, the Microsoft Teams tenant will be activated, and the installation instructions will be provided.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                <\/div>\n            <\/div>\n        <\/article>\n        <\/div>\n    <script>\n        jQuery(document).ready(function($){\n\n            var $tablist = $('#tab__6ab4c2efdf0a4');\n            var $tabs = $tablist.find('[role=\"tab\"]');\n\n            function activateTab($tab) {\n                var tabId = $tab.attr('data-tab-id');\n\n                $tabs.removeClass('active').attr('aria-selected', 'false').attr('tabindex', '-1');\n                $('.tab__wrapper .tab__item').removeClass('active');\n\n                $tab.addClass('active').attr('aria-selected', 'true').attr('tabindex', '0');\n                $(\"#6ab4c2efdf0a4_tab__\" + tabId).addClass('active');\n            }\n\n            $tabs.on('click', function(){ activateTab($(this)); });\n\n            \/\/ Roving focus: Left\/Right\/Up\/Down\/Home\/End per WAI-ARIA tabs pattern\n            $tablist.on('keydown', '[role=\"tab\"]', function(e){\n                var i = $tabs.index(this), n = $tabs.length, $target;\n                switch (e.key) {\n                    case 'ArrowRight':\n                    case 'ArrowDown': $target = $tabs.eq((i + 1) % n); break;\n                    case 'ArrowLeft':\n                    case 'ArrowUp':   $target = $tabs.eq((i - 1 + n) % n); break;\n                    case 'Home':      $target = $tabs.first(); break;\n                    case 'End':       $target = $tabs.last(); break;\n                    default: return;\n                }\n                e.preventDefault();\n                activateTab($target);\n                $target.focus();\n            });\n\n        });\n\n    <\/script>\n\n<script type=\"text\/javascript\">\n    jQuery(document).ready(function($) {\n        \/\/ Delegated handler scoped to every accordion item in this instance\n        \/\/ (works across tab groups and keeps aria-expanded in sync).\n        $('[id^=\"accordion-6ab4c2efdf0a4\"]').on(\"click\", \".set > button\", function() {\n            var $btn = $(this),\n                $item = $btn.closest(\".accordion__item\"),\n                isOpen = $btn.hasClass(\"active\");\n\n            \/\/ Close everything in this accordion item \u2014 panel heights\n            \/\/ animate in CSS (grid-template-rows), JS only swaps state.\n            $item.find(\".set > button\").removeClass(\"active\").attr(\"aria-expanded\", \"false\");\n            $item.find(\".set > button i\").removeClass(\"fa-minus\").addClass(\"fa-plus\");\n\n            \/\/ Open the clicked one (unless it was already open)\n            if (!isOpen) {\n                $btn.addClass(\"active\").attr(\"aria-expanded\", \"true\");\n                $btn.find(\"i\").removeClass(\"fa-plus\").addClass(\"fa-minus\");\n            }\n        });\n    });\n<\/script>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"kontakt\" class=\"block__item block__cta block__toggle\" block-style=\"grey-light\">\n    <div class=\"wrapper wrapper__medium\">\n        <div class=\"container container__default grid\">\n            <div class=\"block__body row col__12 gap__medium\">\n                <div class=\"column__content item size__6\">\n                    <div class=\"content__wrapper\">\n                        <div class=\"title\">\n                            <h2>We are here for you<\/h2>\n                        <\/div>\n                        <div class=\"content\">\n                            <p>We are happy to provide you with further information. You have two options for getting in touch with us.<\/p>\n                        <\/div>\n                    <\/div>\n                    <div class=\"content__accordion\">\n                        <div class=\"accordion__wrapper accordion__alt\">\n                            <div id=\"accordion-6ab4c2efe27ee\" class=\"accordion__item\">\n                                <div class=\"set active\">\n                                    <button type=\"button\" class=\"accordion__trigger\" aria-expanded=\"true\" aria-controls=\"cta-6ab4c2efe27ee-1\">\n                                        <h3>Arrange a free consultation<\/h3>\n                                    <\/button>\n                                    <div id=\"cta-6ab4c2efe27ee-1\" class=\"content content__editor\" role=\"region\">\n                                        <div class=\"content__inner\">\n                                                                                    <p>Book an appointment in Microsoft Teams for a free and non-binding initial consultation.<\/p>\n                                                                                    <div class=\"cta__element cta__button\">\n                                                <a href=\"https:\/\/outlook.office365.com\/book\/TwinCapFirstAG1@twincapfirst.ch\/s\/IfzZjNVdY0CkGFzI4p_HOQ2\" target=\"_blank\" aria-label=\"Book an appointment\" class=\"button button__primary\">Book an appointment<\/a>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                <div class=\"set\">\n                                    <button type=\"button\" class=\"accordion__trigger\" aria-expanded=\"false\" aria-controls=\"cta-6ab4c2efe27ee-2\">\n                                        <h3>\n                                            Make an enquiry                                        <\/h3>\n  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class='gform_required_legend'><\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_1' id='gform_1'  action='\/en\/wp-json\/wp\/v2\/product\/49609#gf_1' data-formid='1' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_1' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_1_7\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_7'><span class='gform-field-label__text'>Phone<\/span><\/label><div class='ginput_container'><input name='input_7' id='input_1_7' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_1_7'>This field is for validation purposes and should be left unchanged.<\/div><\/div><div id=\"field_1_1\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_1'><span class='gform-field-label__text'>Firstname<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_1_1' type='text' value='' class='large'    placeholder='First name *' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_1_2\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_2'><span class='gform-field-label__text'>Lastname<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_2' id='input_1_2' type='text' value='' class='large'    placeholder='Last name *' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_1_3\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_3'><span class='gform-field-label__text'>Email<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_3' id='input_1_3' type='email' value='' class='large'   placeholder='Email *' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_1_4\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--phone-format-international gfield--width-half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_4'><span class='gform-field-label__text'>Phone<\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_4' id='input_1_4' type='tel' value='' class='large'  placeholder='Phone'  aria-invalid=\"false\"    \/><\/div><\/div><div id=\"field_1_5\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_5'><span class='gform-field-label__text'>Your message<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_5' id='input_1_5' class='textarea small'    placeholder='Your message *' aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><fieldset id=\"field_1_6\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible gfield--choice-align-vertical\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Einwilligung<\/span><span 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Please check your inbox and your spam folder.\n        <\/p>\n        <p class=\"mailpoet_validate_error\"\n                style=\"display:none;\"\n                >        <\/p>\n      <\/div>\n    <\/form>\n\n      <\/div>\n\n                                              <\/div>\n\t\t\t                                                                    <\/div>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"column__media item size__1\">\n                <\/div>\n                <div class=\"column__media item size__5\">\n                    <div class=\"media\">\n                        <div class=\"media__wrapper media__cover\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"2325\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/05\/TCF_Kontakt_CTA-2000x2325.jpg\" class=\"attachment-img_2000 size-img_2000\" alt=\"Kontakt\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/05\/TCF_Kontakt_CTA-2000x2325.jpg 2000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/05\/TCF_Kontakt_CTA-258x300.jpg 258w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/05\/TCF_Kontakt_CTA-881x1024.jpg 881w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/05\/TCF_Kontakt_CTA-768x893.jpg 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/05\/TCF_Kontakt_CTA-1321x1536.jpg 1321w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/05\/TCF_Kontakt_CTA-1762x2048.jpg 1762w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/05\/TCF_Kontakt_CTA-1600x1860.jpg 1600w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/05\/TCF_Kontakt_CTA-1400x1627.jpg 1400w, 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<\/div>\n    <div class=\"content\">\n        <p>Below you will find all our products for Microsoft Teams.<\/p>\n    <\/div>\n    <div class=\"button__wrapper\">\n        <a href=\"https:\/\/twincapfirst.ch\/en\/products\/\" target=\"_self\" class=\"button button__secondary\" aria-label=\"All products\">All products<\/a>\n    <\/div>\n<\/div>\n            <div class=\"block__body row col__12\">\n            <div class=\"item size__3\">\n    <div class=\"gridbox__item gridbox__product has__link\">\n        <div class=\"header\">\n                            <div class=\"logo padded\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"152\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-540x152.png\" class=\"attachment-img_540 size-img_540\" alt=\"\" sizes=\"auto, 240px\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-540x152.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-768x216.png 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-1320x371.png 1320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-300x84.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-1024x287.png 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-1536x431.png 1536w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-2048x575.png 2048w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-2000x561.png 2000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-1600x449.png 1600w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-1400x393.png 1400w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-1000x281.png 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-860x241.png 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-320x90.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-640x180.png 640w\" \/>                <\/div>\n                        <div class=\"title padded\">\n                                    <h3>Caller identification for Microsoft Teams<\/h3>\n                            <\/div>\n                            <div class=\"body padded\">\n                    <p>\n                        The Easy Lookup solution enables automatic caller identification for teams telephony (PSTN) calls.                    <\/p>\n                <\/div>\n                    <\/div>\n        <footer>\n            <div class=\"button__wrapper padded\">\n                <span class=\"button button__secondary\">\n                    Easy Lookup                <\/span>\n            <\/div>\n        <\/footer>\n        <a href=\"https:\/\/twincapfirst.ch\/en\/product\/easy-lookup\/\" title=\"Easy Lookup\" role=\"button\" class=\"linkAbsolute\">\n            <span class=\"visuallyHidden\">Easy Lookup<\/span>\n        <\/a>\n    <\/div>\n<\/div><div class=\"item size__3\">\n    <div class=\"gridbox__item gridbox__product has__link\">\n        <div class=\"header\">\n                            <div class=\"logo padded\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"138\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/dummy_product-logo-540x138.png\" class=\"attachment-img_540 size-img_540\" alt=\"ED Logo\" sizes=\"auto, 240px\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/dummy_product-logo-540x138.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/dummy_product-logo-300x77.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/dummy_product-logo-768x196.png 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/dummy_product-logo-860x220.png 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/dummy_product-logo-320x82.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/dummy_product-logo-640x163.png 640w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/dummy_product-logo.png 940w\" \/>                <\/div>\n                        <div class=\"title padded\">\n                                    <h3>Efficient contact management in Microsoft Teams<\/h3>\n                            <\/div>\n                            <div class=\"body padded\">\n                    <p>\n                        With Easy Directory, you have all your business contacts in Microsoft Teams under control &#8211; whether from Outlook, shared mailboxes, Microsoft Entra ID or even from ERP and CRM systems                    <\/p>\n                <\/div>\n                    <\/div>\n        <footer>\n            <div class=\"button__wrapper padded\">\n                <span class=\"button button__secondary\">\n                    Easy Directory                <\/span>\n            <\/div>\n        <\/footer>\n        <a href=\"https:\/\/twincapfirst.ch\/en\/product\/easy-directory\/\" title=\"Easy Directory\" role=\"button\" class=\"linkAbsolute\">\n            <span class=\"visuallyHidden\">Easy Directory<\/span>\n        <\/a>\n    <\/div>\n<\/div><div class=\"item size__3\">\n    <div class=\"gridbox__item gridbox__product has__link\">\n        <div class=\"header\">\n                            <div class=\"logo padded\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"145\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/02\/TCF_EasyConsole_Logo-Full-540x145.png\" class=\"attachment-img_540 size-img_540\" alt=\"\" sizes=\"auto, 240px\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/02\/TCF_EasyConsole_Logo-Full-540x145.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/02\/TCF_EasyConsole_Logo-Full-300x81.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/02\/TCF_EasyConsole_Logo-Full-320x86.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/02\/TCF_EasyConsole_Logo-Full-640x172.png 640w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/02\/TCF_EasyConsole_Logo-Full.png 715w\" \/>                <\/div>\n                        <div class=\"title padded\">\n                                    <h3>Handling calls easier and faster<\/h3>\n                            <\/div>\n                            <div class=\"body padded\">\n                    <p>\n                        Easy Console for Microsoft Teams allows you to quickly answer and manage calls &#8211; including information for your team!                    <\/p>\n                <\/div>\n                    <\/div>\n        <footer>\n            <div class=\"button__wrapper padded\">\n                <span class=\"button button__secondary\">\n                    Easy Console                <\/span>\n            <\/div>\n        <\/footer>\n        <a href=\"https:\/\/twincapfirst.ch\/en\/product\/easy-console\/\" title=\"Easy Console\" role=\"button\" class=\"linkAbsolute\">\n            <span class=\"visuallyHidden\">Easy Console<\/span>\n        <\/a>\n    <\/div>\n<\/div><div class=\"item size__3\">\n    <div class=\"gridbox__item gridbox__product has__link\">\n        <div class=\"header\">\n                            <div class=\"logo padded\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"128\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyCallReport_Logo_RGB-540x128.png\" class=\"attachment-img_540 size-img_540\" alt=\"\" sizes=\"auto, 240px\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyCallReport_Logo_RGB-540x128.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyCallReport_Logo_RGB-2000x473.png 2000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyCallReport_Logo_RGB-1400x331.png 1400w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyCallReport_Logo_RGB-1320x313.png 1320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyCallReport_Logo_RGB-300x71.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyCallReport_Logo_RGB-768x182.png 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyCallReport_Logo_RGB-1024x242.png 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyCallReport_Logo_RGB-1536x364.png 1536w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyCallReport_Logo_RGB-2048x485.png 2048w, 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