{"id":51601,"date":"2026-05-11T10:39:57","date_gmt":"2026-05-11T08:39:57","guid":{"rendered":"https:\/\/twincapfirst.ch\/?p=51601"},"modified":"2026-05-11T11:06:50","modified_gmt":"2026-05-11T09:06:50","slug":"transcribing-teams-calls-copilot","status":"publish","type":"post","link":"https:\/\/twincapfirst.ch\/en\/blog\/transcribing-teams-calls-copilot\/","title":{"rendered":"Transcribing a Microsoft Teams Call: Your Guide for Microsoft Copilot"},"content":{"rendered":"\n

The strategic value of artificial intelligence is undisputed, but what does the first step look like in practice? Many are searching for the \u201cmagic button\u201d that will put an end to tedious note-taking. The good news: Transcribing a Microsoft Teams Call is easy! The feature is seamlessly integrated into your familiar interface. In this guide to Microsoft Copilot, we\u2019ll show you step by step how to not only transcribe calls but also bring AI to life during your next call \u2013<\/strong> and use it intelligently to boost efficiency.<\/p>\n\n\n\n

Not quite convinced of the benefits of AI in Microsoft Teams telephony yet?<\/strong> Before you dive into the technical implementation: In our companion article, you\u2019ll learn why switching from manual notes to AI-powered note-taking revolutionizes collaboration in your team and how using AI in Microsoft Teams calling can massively increase your focus time. Read the strategic background here: The Revolution in Microsoft Teams telephony<\/a>.<\/p>\n\n\n\n

Step 1: Laying the Groundwork \u2013 Recording and Transcribing Microsoft Teams Calls<\/h2>\n\n\n\n

Copilot needs a data foundation to work for you. Since it analyzes what is being said in real time, transcription must be enabled.<\/p>\n\n\n\n

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  1. Start your call (whether internally via VoIP or externally via the dial pad)<\/li>\n\n\n\n
  2. Click the three dots (…) in the top menu bar of the call window<\/li>\n\n\n\n
  3. Navigate to the Record and Transcribe option<\/li>\n\n\n\n
  4. Select Start Transcription to activate the process<\/li>\n<\/ol>\n\n\n\n

    As soon as you start recording or transcribing your Teams call or meeting, Microsoft Teams notifies all participants that the conversation is being recorded. Transparency is not only legally important here, but also fosters trust during the conversation.<\/p>\n\n\n\n

    In many cases, companies do not need an additional AI license such as Microsoft 365 Copilot or Teams Premium for basic call transcription. Often, standard Microsoft 365 Business licenses combined with Teams Phone (for external calls) are sufficient.<\/p>\n\n\n\n

    Step 2: Activate Microsoft Copilot and Ask Questions in Real Time<\/h2>\n\n\n\n

    As soon as transcription starts, your digital assistant is \u201cawake.\u201d You can now activate Microsoft Copilot directly during the call:<\/p>\n\n\n\n

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    1. Click the colorful Copilot icon at the top of the menu<\/li>\n\n\n\n
    2. The Copilot panel opens on the right side of the screen<\/li>\n\n\n\n
    3. Here you can enter commands or ask questions even while the call is in progress. Give it a try: Just before the call ends, type: \u201cSummarize the key points so far.\u201d<\/em> You\u2019ll immediately receive a structured list. Or ask, \u201cWhat budget was allocated for the project?\u201d<\/li>\n<\/ol>\n\n\n\n

      To ask questions about the ongoing call, the transcription must have been running for a few minutes. This feature is therefore particularly useful for longer calls.<\/p>\n\n\n\n

      Step 3: Time Savings After the Call \u2013 Your AI Summary<\/h2>\n\n\n\n

      The real magic happens after you hang up. You don\u2019t have to painstakingly read through the entire transcript to find the key points. Thanks to the AI summary, you save valuable time.<\/p>\n\n\n\n

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      1. In Microsoft Teams, go to the Calls section (left navigation bar)<\/li>\n\n\n\n
      2. Click on the relevant conversation in your call history<\/li>\n\n\n\n
      3. Select the Summary (or Recap) tab<\/li>\n<\/ol>\n\n\n\n

        Here, Microsoft 365 Copilot presents you with a perfectly organized overview.<\/p>\n\n\n\n

        You\u2019ll see the key takeaways and, most importantly, a list of action items identified during the conversation.<\/p>\n\n\n\n

        Your Checklist: Why Can\u2019t I Transcribe or Analyze the Microsoft Teams Call?<\/h2>\n\n\n\n

        If you don\u2019t see the options mentioned above or Copilot isn\u2019t responding, it\u2019s usually due to one of these three factors:<\/p>\n\n\n\n