{"id":50436,"date":"2025-10-14T14:01:51","date_gmt":"2025-10-14T12:01:51","guid":{"rendered":"https:\/\/twincapfirst.ch\/?p=50436"},"modified":"2025-10-17T16:07:55","modified_gmt":"2025-10-17T14:07:55","slug":"easy-call-report-easy-calling-professional-call-management","status":"publish","type":"post","link":"https:\/\/twincapfirst.ch\/en\/blog\/easy-call-report-easy-calling-professional-call-management\/","title":{"rendered":"Easy Call Report &amp; Easy Calling \u2013 two powerful add-ons for professional call management in Microsoft Teams"},"content":{"rendered":"\n<p>Microsoft Teams has long been more than just a collaboration tool. With the right add-ons, it becomes a powerful communication hub\u2014for businesses of all sizes. TwinCap First offers a range of products for this purpose. Two of the solutions appear similar at first glance, but are fundamentally different: <a href=\"https:\/\/twincapfirst.ch\/en\/product\/easy-call-report\/\">Easy Call Report<\/a> and <a href=\"https:\/\/twincapfirst.ch\/en\/product\/easy-calling\/\">Easy Calling<\/a>. Both extend Teams telephony\u2014but with very different focuses. In this blog post, we take a closer look at both add-ons for professional call management.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-easy-call-report-your-call-reporting-for-call-queues\">Easy Call Report \u2013 your call reporting for call queues<\/h2>\n\n\n\n<p>With <a href=\"https:\/\/twincapfirst.ch\/en\/product\/easy-call-report\/\">Easy Call Report<\/a>, you can now see not only missed calls, but also all incoming calls from your Microsoft Teams call queues. This closes a crucial gap that Microsoft itself has left open until now.<\/p>\n\n\n\n<p>All calls, whether answered or missed, are clearly displayed in the dashboard. The adaptive card in the Teams channel contains all the important information: who called, when the call was made, and who answered the call.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"437\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Adaptive-Cards-im-Easy-Call-Report-1024x437.jpg\" alt=\"The adaptive cards in Easy Call Report show details of missed and answered calls\" class=\"wp-image-50422\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Adaptive-Cards-im-Easy-Call-Report-1024x437.jpg 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Adaptive-Cards-im-Easy-Call-Report-300x128.jpg 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Adaptive-Cards-im-Easy-Call-Report-768x328.jpg 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Adaptive-Cards-im-Easy-Call-Report-1400x597.jpg 1400w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Adaptive-Cards-im-Easy-Call-Report-1000x426.jpg 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Adaptive-Cards-im-Easy-Call-Report-860x367.jpg 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Adaptive-Cards-im-Easy-Call-Report-540x230.jpg 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Adaptive-Cards-im-Easy-Call-Report-320x136.jpg 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Adaptive-Cards-im-Easy-Call-Report-640x273.jpg 640w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Adaptive-Cards-im-Easy-Call-Report-1320x563.jpg 1320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Adaptive-Cards-im-Easy-Call-Report.jpg 1536w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">The adaptive cards in Easy Call Report show details of missed and answered calls<\/figcaption><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>One click is all it takes to respond immediately \u2013 e.g., to initiate a callback, send an email, or save contact details (some of the features are only available in the Pro version).<\/p>\n\n\n\n<p>The advantages of Easy Call Report at a glance:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reporting for all calls in call queues (time-delayed)<\/li>\n\n\n\n<li>Adaptive cards directly in the Teams channel<\/li>\n\n\n\n<li>Call history tab for a quick overview<\/li>\n\n\n\n<li>Easy setup via the Easy Platform Portal<\/li>\n\n\n\n<li>Integration of Entra ID, Search.ch, and Easy Lookup for caller recognition<\/li>\n<\/ul>\n\n\n\n<p>This finally gives your team full transparency over the flow of communication \u2013 and allows them to act immediately instead of reacting after the fact.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"437\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dasboard-im-Easy-Call-Report-1024x437.jpg\" alt=\"The dashboard in Easy Call Report shows all missed and answered calls in the call queue\" class=\"wp-image-50425\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dasboard-im-Easy-Call-Report-1024x437.jpg 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dasboard-im-Easy-Call-Report-300x128.jpg 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dasboard-im-Easy-Call-Report-768x328.jpg 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dasboard-im-Easy-Call-Report-1400x597.jpg 1400w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dasboard-im-Easy-Call-Report-1000x426.jpg 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dasboard-im-Easy-Call-Report-860x367.jpg 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dasboard-im-Easy-Call-Report-540x230.jpg 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dasboard-im-Easy-Call-Report-320x136.jpg 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dasboard-im-Easy-Call-Report-640x273.jpg 640w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dasboard-im-Easy-Call-Report-1320x563.jpg 1320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dasboard-im-Easy-Call-Report.jpg 1536w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">The dashboard in Easy Call Report shows all missed and answered calls in the call queue<\/figcaption><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Easy Call Report receives call recordings with a delay that depends on Microsoft. Does your company need real-time call information? Then Easy Calling is the solution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-easy-calling-the-compact-contact-center-for-microsoft-teams\">Easy Calling \u2013 the compact contact center for Microsoft Teams<\/h2>\n\n\n\n<p><a href=\"https:\/\/twincapfirst.ch\/en\/product\/easy-calling\/\">Easy Calling<\/a> is the solution for anyone who wants to operate their hotline or service center directly in Teams. While Easy Call Report provides data, Easy Calling ensures active control in real time \u2013 with a live dashboard that displays all incoming, ongoing, and missed calls.<\/p>\n\n\n\n<p>Your agents can flexibly opt in or out of queues. You can see who is active, how many calls are waiting, and which calls are currently in progress at any time.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"437\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dashboard-with-live-monitoring-in-Easy-Calling-1024x437.jpg\" alt=\"Dashboard with live monitoring in Easy Calling\" class=\"wp-image-50428\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dashboard-with-live-monitoring-in-Easy-Calling-1024x437.jpg 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dashboard-with-live-monitoring-in-Easy-Calling-300x128.jpg 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dashboard-with-live-monitoring-in-Easy-Calling-768x328.jpg 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dashboard-with-live-monitoring-in-Easy-Calling-1400x597.jpg 1400w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dashboard-with-live-monitoring-in-Easy-Calling-1000x426.jpg 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dashboard-with-live-monitoring-in-Easy-Calling-860x367.jpg 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dashboard-with-live-monitoring-in-Easy-Calling-540x230.jpg 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dashboard-with-live-monitoring-in-Easy-Calling-320x136.jpg 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dashboard-with-live-monitoring-in-Easy-Calling-640x273.jpg 640w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dashboard-with-live-monitoring-in-Easy-Calling-1320x563.jpg 1320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dashboard-with-live-monitoring-in-Easy-Calling.jpg 1536w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Dashboard with live monitoring in Easy Calling<\/figcaption><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>This makes Easy Calling the ideal solution for support, sales, or service teams looking for transparency and efficiency in a compact contact center.<\/p>\n\n\n\n<p>Top features of Easy Calling:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Live dashboard with ongoing, waiting, and missed calls<\/li>\n\n\n\n<li>6 months of call history with filter and export function<\/li>\n\n\n\n<li>Agent management with opt-in\/opt-out<\/li>\n\n\n\n<li>Configuration center for administrators and supervisors<\/li>\n\n\n\n<li>Integrated into Microsoft Teams or usable as a web app<\/li>\n\n\n\n<li>Voicemail and real-time notifications<\/li>\n<\/ul>\n\n\n\n<p>With Easy Calling, your Teams system becomes a professional contact center \u2013 simple, flexible, and Swiss Made.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-conclusion-two-add-ons-for-call-management-one-goal-more-transparency-and-control-in-microsoft-teams\">Conclusion: Two add-ons for call management, one goal \u2013 more transparency and control in Microsoft Teams<\/h2>\n\n\n\n<p>Whether you want to analyze or actively manage calls, TwinCap First has the right solution:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Easy Call Report provides clear evaluations of your call queues<\/li>\n\n\n\n<li>Easy Calling offers a compact, user-friendly contact center in Teams<\/li>\n<\/ul>\n\n\n\n<p>Both add-ons are part of the Easy platform \u2013 with a central configuration portal, uniform design, and easy handling.<\/p>\n\n\n\n<p>Try both solutions free for 30 days and experience how easy professional call management in Microsoft Teams can be:<\/p>\n\n\n\n<p>Interested in Easy Call Report? <a href=\"https:\/\/twincapfirst.ch\/en\/product\/easy-call-report\/#freetrial\">Try it free<\/a> | <a href=\"https:\/\/outlook.office365.com\/book\/TwinCapFirstAG1@twincapfirst.ch\/s\/IfzZjNVdY0CkGFzI4p_HOQ2?ismsaljsauthenabled=true\">Make an appointment<\/a><\/p>\n\n\n\n<p>Does Easy Calling better suit your company&#8217;s needs? <a href=\"https:\/\/twincapfirst.ch\/en\/product\/easy-calling\/#kostenlos-testen\">Try it free<\/a> | <a href=\"https:\/\/outlook.office365.com\/book\/TwinCapFirstAG1@twincapfirst.ch\/s\/IfzZjNVdY0CkGFzI4p_HOQ2?ismsaljsauthenabled=true\">Make an appointment<\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft Teams has long been more than just a collaboration tool. With the right add-ons, it becomes a powerful communication hub\u2014for businesses of all sizes. TwinCap First offers a range of products for this purpose. Two of the solutions appear similar at first glance, but are fundamentally different: Easy Call Report and Easy Calling. Both [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":50437,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3000,3001,3002,3004,3015],"tags":[],"service-tag":[38],"class_list":["post-50436","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-eintrag-en","category-microsoft-365-en","category-teams-en","category-telefonie-en","category-twincap-first-en","service-tag-teams"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Professional call management in Microsoft Teams<\/title>\n<meta name=\"description\" content=\"Easy Call Report and Easy Calling are two powerful add-ons for professional call management in MS Teams, each with a different focus.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/twincapfirst.ch\/en\/blog\/easy-call-report-easy-calling-professional-call-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Easy Call Report &amp; Easy Calling \u2013 two powerful add-ons for professional call management in Microsoft Teams\" \/>\n<meta property=\"og:description\" content=\"Easy Call Report and Easy Calling are two powerful add-ons for professional call management in MS Teams, each with a different focus.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/twincapfirst.ch\/en\/blog\/easy-call-report-easy-calling-professional-call-management\/\" \/>\n<meta property=\"og:site_name\" content=\"TwinCap First AG\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/twincapfirst\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-10-14T12:01:51+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-17T14:07:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Easy-Call-Report-Easy-Calling-\u2013-professional-call-management-in-Microsoft-Teams.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2280\" \/>\n\t<meta property=\"og:image:height\" content=\"1283\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Patricia Gwerder\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Patricia Gwerder\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/twincapfirst.ch\\\/en\\\/blog\\\/easy-call-report-easy-calling-professional-call-management\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/twincapfirst.ch\\\/en\\\/blog\\\/easy-call-report-easy-calling-professional-call-management\\\/\"},\"author\":{\"name\":\"Patricia Gwerder\",\"@id\":\"https:\\\/\\\/twincapfirst.ch\\\/en\\\/#\\\/schema\\\/person\\\/3deae86d2b1abd823ceaf168893cec3a\"},\"headline\":\"Easy Call Report &amp; 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