{"id":49669,"date":"2025-08-11T06:48:00","date_gmt":"2025-08-11T04:48:00","guid":{"rendered":"https:\/\/twincapfirst.ch\/?p=49669"},"modified":"2025-08-05T20:05:04","modified_gmt":"2025-08-05T18:05:04","slug":"notes-microsoft-teams-record-calls","status":"publish","type":"post","link":"https:\/\/twincapfirst.ch\/en\/blog\/notes-microsoft-teams-record-calls\/","title":{"rendered":"Take notes on calls in Microsoft Teams \u2013 with TwinCap First add-ons"},"content":{"rendered":"\n

Anyone who works with Microsoft Teams on a daily basis is familiar with the problem: A call comes in, the conversation is important \u2013 but where are the notes? The standard functions of Microsoft Teams do not allow call notes to be recorded directly during a call. Following up on missed calls is also complicated. This costs time, nerves \u2013 and often information. But there is a solution: TwinCap First add-ons close this gap. And they do so in a way that fits into your everyday work routine. Now you can easily record notes on calls in Microsoft Teams \u2013 we’ll explain how!<\/p>\n\n\n\n

Why call notes are so important<\/h2>\n\n\n\n

In many companies, telephone calls are still central to business. Whether in sales, support, project management, or administration, communication by telephone is often faster, more direct, and more personal than an e-mail or chat message.<\/p>\n\n\n\n

But that’s precisely where the risk lies: What isn’t documented is quickly forgotten. Who called? What was discussed? What are the next steps? Without clear notes, important information is lost \u2013 and that leads to mistakes, unnecessary queries, or duplicate work. Notes create clarity, commitment, and traceability. This makes it all the more important that note-taking is seamlessly integrated into the communication process \u2013 ideally during or immediately after the conversation.<\/p>\n\n\n\n

What Microsoft Teams can’t do (yet)<\/h2>\n\n\n\n

Microsoft Teams has established itself as the central platform for communication and collaboration. However, when it comes to call notes, it has a clear weakness: There is no way to create a structured note during a call \u2013 let alone link it to other tools such as Outlook or Planner.<\/p>\n\n\n\n

Missed calls are also poorly documented. If you don’t process them immediately, you quickly lose track of them. What’s missing is a simple way to do the following from within a call:<\/p>\n\n\n\n