{"id":49603,"date":"2025-07-31T07:59:02","date_gmt":"2025-07-31T05:59:02","guid":{"rendered":"https:\/\/twincapfirst.ch\/product\/easy-calling\/"},"modified":"2026-06-08T09:17:44","modified_gmt":"2026-06-08T07:17:44","slug":"easy-calling","status":"publish","type":"product","link":"https:\/\/twincapfirst.ch\/de\/produkt\/easy-calling\/","title":{"rendered":"Easy Calling"},"content":{"rendered":"\n<section id=\"6a44f767d6ab9\" class=\"block__item block__content content__only align__left\" data-wrapper=\"wrapper__default\" block-style=\"white\">\n    <div class=\"wrapper wrapper__default\">\n        <div class=\"container container__default grid\">\n            <div class=\"row col__12\">\n                            <div class=\"column__title item size__5\">\n                    <div class=\"content__wrapper\">\n                        <div class=\"title\">\n                            <h2>Easy Calling \u2013 Microsoft Teams Telefonie wird zum professionellen Contact Center<\/h2>\n                        <\/div>\n                                        <\/div>\n                <\/div>\n                <div class=\"column__space item size__1\"><\/div>\n                <div class=\"column__content item size__6\">\n                    <div class=\"content__wrapper\">\n                        <div class=\"content content__editor\">\n\t                        <p>Standard-Telefonie in Teams st\u00f6sst schnell an Grenzen, wenn es um professionellen Kundenservice geht. Fehlende \u00dcbersicht \u00fcber Warteschlangen und mangelnde Flexibilit\u00e4t bei der Agenten-Steuerung kosten Zeit und Kundenzufriedenheit.<\/p>\n<p>Easy Calling transformiert dein Microsoft Teams in ein leistungsstarkes Contact Center. Wir bieten dir die Features, die du f\u00fcr einen exzellenten Service brauchst: volle Transparenz \u00fcber alle Kan\u00e4le, intelligente Agenten-Steuerung, Anrufer-Erkennung und tiefe Daten-Einblicke. Alles in einer vertrauten Oberfl\u00e4che.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"6a44f767dad4b\" class=\"block__item block__media media__video align__center\" data-wrapper=\"wrapper__top_null wrapper__bottom_null\" block-style=\"white\">\n    <div class=\"wrapper wrapper__top_null wrapper__bottom_null\">\n        <div class=\"container container__l grid layout__default\">\n                                <div class=\"block__body row\">\n                <div class=\"item\">\n                    <div class=\"video__wrapper border border__colored\">\n                        <iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/B7SuePwJuVY\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope;\" allowfullscreen><\/iframe>\n                    <\/div>\n                <\/div>\n            <\/div>\n                <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"features\" class=\"block__item align__left\" data-wrapper=\"wrapper__default wrapper__top_null\" block-style=\"white\">\n    <div class=\"wrapper wrapper__default wrapper__top_null\">\n        <div class=\"container container__default grid\">\n                        <div class=\"block__body row col__12\">\n                            <div class=\"item size__6\">\n                    <article class=\"gridbox__item gridbox__content\">\n                        <div class=\"header\">\n                                                    <div class=\"title padded\">\n                                <h3>Echtzeit-Monitoring \u2013 jederzeit und \u00fcberall<\/h3>\n                            <\/div>\n                            <div class=\"body padded content__editor\">\n                            <p>Behalte die volle Kontrolle \u00fcber deine Anrufe. Siehe wartende, laufende und verpasste Anrufe sofort in einem intelligenten Echtzeit-Dashboard. Auch Voicemails werden dir \u00fcbersichtlich angezeigt und du kannst sie mit einem Klick abh\u00f6ren.<\/p>\n                                <div class=\"toggle__content\">\n                                    <p>Die L\u00f6sung funktioniert nahtlos als integrierte Teams App oder direkt im Webbrowser \u2013 v\u00f6llig unabh\u00e4ngig vom Betriebssystem oder dem verwendeten Endger\u00e4t. Ob im B\u00fcro am PC, im Homeoffice am Laptop oder unterwegs am Tablet: Du hast immer vollen Zugriff auf alle Contact-Center-Funktionen, ohne zus\u00e4tzliche Installationen oder Hardware-H\u00fcrden.<\/p>\n                                <\/div>\n                                <span class=\"toggle__trigger\">Mehr anzeigen<\/span>\n                                                        <\/div>\n                        <\/div>\n                                            <footer>\n                                                    <div class=\"preview\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"860\" height=\"430\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Echtzeit-Monitoring-in-Microsoft-Teams-mit-Easy-Calling-von-TwinCap-First-860x430.png\" class=\"attachment-img_860 size-img_860\" alt=\"Echtzeit-Monitoring in Easy Calling, live \u00dcbersicht aller eingehenden, verpassten und angenommen Calls, inklusive Voicemails\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Echtzeit-Monitoring-in-Microsoft-Teams-mit-Easy-Calling-von-TwinCap-First-860x430.png 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Echtzeit-Monitoring-in-Microsoft-Teams-mit-Easy-Calling-von-TwinCap-First-300x150.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Echtzeit-Monitoring-in-Microsoft-Teams-mit-Easy-Calling-von-TwinCap-First-1024x512.png 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Echtzeit-Monitoring-in-Microsoft-Teams-mit-Easy-Calling-von-TwinCap-First-768x384.png 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Echtzeit-Monitoring-in-Microsoft-Teams-mit-Easy-Calling-von-TwinCap-First-1000x500.png 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Echtzeit-Monitoring-in-Microsoft-Teams-mit-Easy-Calling-von-TwinCap-First-540x270.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Echtzeit-Monitoring-in-Microsoft-Teams-mit-Easy-Calling-von-TwinCap-First-320x160.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Echtzeit-Monitoring-in-Microsoft-Teams-mit-Easy-Calling-von-TwinCap-First-640x320.png 640w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Echtzeit-Monitoring-in-Microsoft-Teams-mit-Easy-Calling-von-TwinCap-First.png 1200w\" sizes=\"auto, (max-width: 860px) 100vw, 860px\" \/>                            <\/div>\n                                                <\/footer>\n                                        <\/article>\n                <\/div>\n                            <div class=\"item size__6\">\n                    <article class=\"gridbox__item gridbox__content\">\n                        <div class=\"header\">\n                                                    <div class=\"title padded\">\n                                <h3>Intelligente Anrufer-Erkennung (Identifikation)<\/h3>\n                            <\/div>\n                            <div class=\"body padded content__editor\">\n                            <p>Schaffe N\u00e4he zum Kunden: Durch die Integration von Drittquellen erkennt dein Team sofort, wer anruft. Und kann den Kundenservice dadurch pers\u00f6nlich gestalten. Integriere Kundendaten aus CRM oder ERP- Systemen zur Identifikation deiner Kundschaft. Nie wieder r\u00e4tseln, wer sich hinter der eingehenden Nummer verbirgt.<\/p>\n                                <div class=\"toggle__content\">\n                                    <p>Die automatische Erkennung funktioniert f\u00fcr Telefonnummern, die in deine Microsoft Teams Telefonie integriert sind. F\u00fcr unbekannte oder nicht integrierte Nummern wird lediglich die eingehende Telefonnummer angezeigt.<\/p>\n                                <\/div>\n                                <span class=\"toggle__trigger\">Mehr anzeigen<\/span>\n                                                        <\/div>\n                        <\/div>\n                                            <footer>\n                                                    <div class=\"preview\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"860\" height=\"430\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Intelligente-Anrufer-Erkennung-in-Easy-Calling-von-Microsoft-Teams-860x430.png\" class=\"attachment-img_860 size-img_860\" alt=\"Sofortige Identifikation des Anrufers durch Integration von Drittquellen in Easy Calling f\u00fcr Microsoft Teams\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Intelligente-Anrufer-Erkennung-in-Easy-Calling-von-Microsoft-Teams-860x430.png 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Intelligente-Anrufer-Erkennung-in-Easy-Calling-von-Microsoft-Teams-300x150.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Intelligente-Anrufer-Erkennung-in-Easy-Calling-von-Microsoft-Teams-1024x512.png 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Intelligente-Anrufer-Erkennung-in-Easy-Calling-von-Microsoft-Teams-768x384.png 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Intelligente-Anrufer-Erkennung-in-Easy-Calling-von-Microsoft-Teams-1000x500.png 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Intelligente-Anrufer-Erkennung-in-Easy-Calling-von-Microsoft-Teams-540x270.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Intelligente-Anrufer-Erkennung-in-Easy-Calling-von-Microsoft-Teams-320x160.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Intelligente-Anrufer-Erkennung-in-Easy-Calling-von-Microsoft-Teams-640x320.png 640w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Intelligente-Anrufer-Erkennung-in-Easy-Calling-von-Microsoft-Teams.png 1200w\" sizes=\"auto, (max-width: 860px) 100vw, 860px\" \/>                            <\/div>\n                                                <\/footer>\n                                        <\/article>\n                <\/div>\n                            <div class=\"item size__6\">\n                    <article class=\"gridbox__item gridbox__content\">\n                        <div class=\"header\">\n                                                    <div class=\"title padded\">\n                                <h3>Datenbasierte Einblicke mit der Anruf-Historie<\/h3>\n                            <\/div>\n                            <div class=\"body padded content__editor\">\n                            <p>Optimiere deinen Kundenservice basierend auf Fakten. Die 6-monatige Historie bietet Analysen und Export-Optionen f\u00fcr das Management. Exportiere die Anruf-Historie in eine CSV und behalte m\u00fchelos den \u00dcberblick (inkl. Filter- und Gruppierungsfunktionen). Statistische Daten und Visualisierung zu den Anrufergebnissen und der Anrufdauer erh\u00e4ltst du im PDF-Export.<\/p>\n                            <\/div>\n                        <\/div>\n                                            <footer>\n                                                    <div class=\"preview\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"860\" height=\"430\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Datenbasierte-Einblicke-mit-der-Anruf-Historie-Analysiere-die-Anrufe-in-Microsof-Teams-860x430.png\" class=\"attachment-img_860 size-img_860\" alt=\"Datenbasierte Einblicke mit der Anruf-Historie in Easy Calling - Analysiere die Anrufe in Microsof Teams\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Datenbasierte-Einblicke-mit-der-Anruf-Historie-Analysiere-die-Anrufe-in-Microsof-Teams-860x430.png 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Datenbasierte-Einblicke-mit-der-Anruf-Historie-Analysiere-die-Anrufe-in-Microsof-Teams-300x150.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Datenbasierte-Einblicke-mit-der-Anruf-Historie-Analysiere-die-Anrufe-in-Microsof-Teams-1024x512.png 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Datenbasierte-Einblicke-mit-der-Anruf-Historie-Analysiere-die-Anrufe-in-Microsof-Teams-768x384.png 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Datenbasierte-Einblicke-mit-der-Anruf-Historie-Analysiere-die-Anrufe-in-Microsof-Teams-1000x500.png 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Datenbasierte-Einblicke-mit-der-Anruf-Historie-Analysiere-die-Anrufe-in-Microsof-Teams-540x270.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Datenbasierte-Einblicke-mit-der-Anruf-Historie-Analysiere-die-Anrufe-in-Microsof-Teams-320x160.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Datenbasierte-Einblicke-mit-der-Anruf-Historie-Analysiere-die-Anrufe-in-Microsof-Teams-640x320.png 640w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Datenbasierte-Einblicke-mit-der-Anruf-Historie-Analysiere-die-Anrufe-in-Microsof-Teams.png 1200w\" sizes=\"auto, (max-width: 860px) 100vw, 860px\" \/>                            <\/div>\n                                                <\/footer>\n                                        <\/article>\n                <\/div>\n                            <div class=\"item size__6\">\n                    <article class=\"gridbox__item gridbox__content\">\n                        <div class=\"header\">\n                                                    <div class=\"title padded\">\n                                <h3>Flexibles Agentenmanagement<\/h3>\n                            <\/div>\n                            <div class=\"body padded content__editor\">\n                            <p>Maximiere die Team-Effizienz: Deine Agenten steuern ihre Verf\u00fcgbarkeit per Klick (Opt-in\/Opt-out) \u2013 ideal f\u00fcr moderne, flexible Support-Strukturen. Und wenn du als Verantwortlicher die Z\u00fcgel in der Hand halten m\u00f6chtest, \u00fcbernimmst du das ganz bequem zentral. So bleibt dein Team immer optimal aufgestellt und einsatzbereit!<\/p>\n                            <\/div>\n                        <\/div>\n                                            <footer>\n                                                    <div class=\"preview\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"860\" height=\"430\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Flexibles-Agentenmanagement-in-Easy-Calling-fuer-Microsoft-Teams-Telefonie-860x430.png\" class=\"attachment-img_860 size-img_860\" alt=\"Flexibles Agentenmanagement (Opt-in\/Opt-out) in Easy Calling f\u00fcr Microsoft Teams Telefonie\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Flexibles-Agentenmanagement-in-Easy-Calling-fuer-Microsoft-Teams-Telefonie-860x430.png 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Flexibles-Agentenmanagement-in-Easy-Calling-fuer-Microsoft-Teams-Telefonie-300x150.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Flexibles-Agentenmanagement-in-Easy-Calling-fuer-Microsoft-Teams-Telefonie-1024x512.png 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Flexibles-Agentenmanagement-in-Easy-Calling-fuer-Microsoft-Teams-Telefonie-768x384.png 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Flexibles-Agentenmanagement-in-Easy-Calling-fuer-Microsoft-Teams-Telefonie-1000x500.png 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Flexibles-Agentenmanagement-in-Easy-Calling-fuer-Microsoft-Teams-Telefonie-540x270.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Flexibles-Agentenmanagement-in-Easy-Calling-fuer-Microsoft-Teams-Telefonie-320x160.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Flexibles-Agentenmanagement-in-Easy-Calling-fuer-Microsoft-Teams-Telefonie-640x320.png 640w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Flexibles-Agentenmanagement-in-Easy-Calling-fuer-Microsoft-Teams-Telefonie.png 1200w\" sizes=\"auto, (max-width: 860px) 100vw, 860px\" \/>                            <\/div>\n                                                <\/footer>\n                                        <\/article>\n                <\/div>\n                            <div class=\"item size__6\">\n                    <article class=\"gridbox__item gridbox__content\">\n                        <div class=\"header\">\n                                                    <div class=\"title padded\">\n                                <h3>Smartes Eskalationsmanagement<\/h3>\n                            <\/div>\n                            <div class=\"body padded content__editor\">\n                            <p>Garantierte Erreichbarkeit durch intelligentes Routing: Definiere pr\u00e4zise Regeln f\u00fcr Timeouts und \u00dcberl\u00e4ufe. Wenn kein Agent rechtzeitig abnimmt, sorgt die automatische Weiterleitung an alternative Queues oder Voicemails daf\u00fcr, dass kein Kunde im Leeren landet.<\/p>\n                                <div class=\"toggle__content\">\n                                    <p>Die Eskalation in eine separate \u00dcberlauf-Queue (mit eingeschr\u00e4nkten Funktionen) ist eine Zusatzfunktion von Easy Calling und kann f\u00fcr CHF\/Euro 10.00 pro Monat g\u00fcnstig dazugekauft werden.<\/p>\n                                <\/div>\n                                <span class=\"toggle__trigger\">Mehr anzeigen<\/span>\n                                                        <\/div>\n                        <\/div>\n                                            <footer>\n                                                    <div class=\"preview\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"860\" height=\"430\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Smartes-Eskalationsmanagement-in-Easy-Calling-fuer-Microsoft-Teams-860x430.png\" class=\"attachment-img_860 size-img_860\" alt=\"Smartes Eskalationsmanagement in Easy Calling f\u00fcr Microsoft Teams\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Smartes-Eskalationsmanagement-in-Easy-Calling-fuer-Microsoft-Teams-860x430.png 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Smartes-Eskalationsmanagement-in-Easy-Calling-fuer-Microsoft-Teams-300x150.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Smartes-Eskalationsmanagement-in-Easy-Calling-fuer-Microsoft-Teams-1024x512.png 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Smartes-Eskalationsmanagement-in-Easy-Calling-fuer-Microsoft-Teams-768x384.png 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Smartes-Eskalationsmanagement-in-Easy-Calling-fuer-Microsoft-Teams-1000x500.png 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Smartes-Eskalationsmanagement-in-Easy-Calling-fuer-Microsoft-Teams-540x270.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Smartes-Eskalationsmanagement-in-Easy-Calling-fuer-Microsoft-Teams-320x160.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Smartes-Eskalationsmanagement-in-Easy-Calling-fuer-Microsoft-Teams-640x320.png 640w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Smartes-Eskalationsmanagement-in-Easy-Calling-fuer-Microsoft-Teams.png 1200w\" sizes=\"auto, (max-width: 860px) 100vw, 860px\" \/>                            <\/div>\n                                                <\/footer>\n                                        <\/article>\n                <\/div>\n                            <div class=\"item size__6\">\n                    <article class=\"gridbox__item gridbox__content\">\n                        <div class=\"header\">\n                                                    <div class=\"title padded\">\n                                <h3>Pikett- und Bereitschaftsdienst<\/h3>\n                            <\/div>\n                            <div class=\"body padded content__editor\">\n                            <p>Koordiniere deinen Bereitschaftsdienst (Pikett-Dienst) spielend leicht direkt in Microsoft Teams. Easy Calling erm\u00f6glicht die Weiterleitung an mehrere externe Nummern inklusive Quittierung. So wird sichergestellt, dass Notrufe garantiert \u00fcbernommen werden. Stell dein Team auch in Randzeiten und f\u00fcr Notf\u00e4lle optimal auf \u2013 flexibel planbar und sofort einsatzbereit.<\/p>\n                                <div class=\"toggle__content\">\n                                    <p>Die Zusatzfunktion \u00abPikett\u00bb kann f\u00fcr 30.00 CHF\/Euro pro Monat zu den Standardfunktionen dazugekauft werden.<\/p>\n                                <\/div>\n                                <span class=\"toggle__trigger\">Mehr anzeigen<\/span>\n                                                        <\/div>\n                        <\/div>\n                                            <footer>\n                                                    <div class=\"preview\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"860\" height=\"430\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Optimierter-Pikett-und-Bereitschaftsdienst-in-Microsoft-Teams-860x430.png\" class=\"attachment-img_860 size-img_860\" alt=\"Optimierter Pikett- und Bereitschaftsdienst in Microsoft Teams - dank Easy Calling ist Eskalation an mehrere externe Nummern m\u00f6glich\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Optimierter-Pikett-und-Bereitschaftsdienst-in-Microsoft-Teams-860x430.png 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Optimierter-Pikett-und-Bereitschaftsdienst-in-Microsoft-Teams-300x150.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Optimierter-Pikett-und-Bereitschaftsdienst-in-Microsoft-Teams-1024x512.png 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Optimierter-Pikett-und-Bereitschaftsdienst-in-Microsoft-Teams-768x384.png 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Optimierter-Pikett-und-Bereitschaftsdienst-in-Microsoft-Teams-1000x500.png 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Optimierter-Pikett-und-Bereitschaftsdienst-in-Microsoft-Teams-540x270.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Optimierter-Pikett-und-Bereitschaftsdienst-in-Microsoft-Teams-320x160.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Optimierter-Pikett-und-Bereitschaftsdienst-in-Microsoft-Teams-640x320.png 640w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Optimierter-Pikett-und-Bereitschaftsdienst-in-Microsoft-Teams.png 1200w\" sizes=\"auto, (max-width: 860px) 100vw, 860px\" \/>                            <\/div>\n                                                <\/footer>\n                                        <\/article>\n                <\/div>\n                        <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"6a44f767e2e90\" class=\"block__item block__featured block__toggle\" block-style=\"grey-light\">\n    <div class=\"wrapper wrapper__medium\">\n        <div class=\"container container__default grid\">\n            <div class=\"block__body row col__12 gap__medium\">\n                            <div class=\"column__content item size__6\">\n                    <div class=\"content__wrapper\">\n                        <div class=\"title\">\n                            <h2>Konfigurations-Center<br \/>\r\n<\/h2>\n                        <\/div>\n                        <div class=\"content\">\n                            <p>Zentrale Steuerung f\u00fcr h\u00f6chste Flexibilit\u00e4t im Konfigurations-Center (Easy Plattform).<\/p>\n                        <\/div>\n                    <\/div>\n                    <div class=\"content__accordion\">\n                        <div class=\"accordion__wrapper accordion__alt\">\n                            <div id=\"feat_6a44f767e18e7\" class=\"accordion__item\">\n                                                            <div class=\"set active\" data-id=\"set_1\">\n                                    <a aria-label=\"\" role=\"button\">\n                                        <h3><\/h3>\n                                    <\/a>\n                                    <div class=\"content content__editor\">\n                                        <p>Im Konfigurations-Center (Easy Plattform) definierst du als Administrator oder Queue-Manager die Logik deines Contact Centers. Eigenst\u00e4ndig und agil, ohne auf externe IT-Ressourcen angewiesen zu sein:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Zentrale Warteschlangen-Verwaltung:<\/strong> Behalte die administrative Hoheit \u00fcber alle Service-Lines und weise Logiken sowie Kapazit\u00e4ten flexibel zu<\/li>\n<li><strong>Individuelle Call-Logik:<\/strong> Gestalte Anrufabl\u00e4ufe nach deinen Bed\u00fcrfnissen \u2013 hinterlege eigene Ansagetexte, Wartemusik oder definiere spezifische Voicemail-Szenarien<\/li>\n<li><strong>Eskalation &amp; \u00dcberlauf-Routing:<\/strong> Setze pr\u00e4zise Regeln f\u00fcr Timeouts. Bestimme exakt, was passiert, wenn kein Agent abnimmt (z. B. automatische Weiterleitung an alternative Queues)<\/li>\n<li><strong>Pikett- &amp; Einsatzplanung:<\/strong> Koordiniere Bereitschaftsdienste direkt im Center, um die Verf\u00fcgbarkeit deines Teams auch ausserhalb der Kernzeiten sicherzustellen<\/li>\n<li><strong>Smart Webhooks:<\/strong> Verbinde Easy Calling mit deiner IT-Landschaft. Richte Trigger am Start oder Ende eines Anrufs ein, um Daten automatisch an Drittsysteme zu \u00fcbergeben<\/li>\n<li><strong>Workflow-Integration:<\/strong>\u00a0Nahtlose Anbindung an MS Planner, Microsoft To-Do, E-Mails und Kontakte. Erm\u00f6gliche das Erstellen von Tasks \/ Kontakten und das Senden von E-Mails direct aus Microsoft Teams<\/li>\n<\/ul>\n                                    <\/div>\n                                <\/div>\n                                                        <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"column__space item size__1\">\n                <\/div>\n                <div class=\"column__media item size__5\">\n                    <div id=\"feat_6a44f767e18e7_media\" class=\"media\">\n                        <div class=\"media__wrapper media__cover multiple default\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"1290\" height=\"1175\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Zentrale-Steuerung-fuer-hoechste-Flexibilitaet-im-Konfigurations-Center.png\" class=\"set_1 active\" alt=\"Zentrale Steuerung f\u00fcr h\u00f6chste Flexibilit\u00e4t im Konfigurations-Center von Easy Calling\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Zentrale-Steuerung-fuer-hoechste-Flexibilitaet-im-Konfigurations-Center.png 1290w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Zentrale-Steuerung-fuer-hoechste-Flexibilitaet-im-Konfigurations-Center-300x273.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Zentrale-Steuerung-fuer-hoechste-Flexibilitaet-im-Konfigurations-Center-1024x933.png 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Zentrale-Steuerung-fuer-hoechste-Flexibilitaet-im-Konfigurations-Center-768x700.png 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Zentrale-Steuerung-fuer-hoechste-Flexibilitaet-im-Konfigurations-Center-1000x911.png 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Zentrale-Steuerung-fuer-hoechste-Flexibilitaet-im-Konfigurations-Center-860x783.png 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Zentrale-Steuerung-fuer-hoechste-Flexibilitaet-im-Konfigurations-Center-540x492.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Zentrale-Steuerung-fuer-hoechste-Flexibilitaet-im-Konfigurations-Center-320x291.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2026\/03\/Zentrale-Steuerung-fuer-hoechste-Flexibilitaet-im-Konfigurations-Center-640x583.png 640w\" sizes=\"auto, (max-width: 1290px) 100vw, 1290px\" \/>                        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<script type=\"text\/javascript\">\n    jQuery(document).ready(function($) {\n        $(\"#feat_6a44f767e18e7 .set > a\").on(\"click\", function() {\n            if ($(this).parent().hasClass(\"active\")) {\n\n            } else {\n\n                if ($(\"#feat_6a44f767e18e7_media .media__wrapper\").hasClass('multiple')) {\n\n                    $(\"#feat_6a44f767e18e7_media .media__wrapper img\").fadeOut();\n                    let id = $(this).parent().attr('data-id');\n                    $(\"#feat_6a44f767e18e7_media .media__wrapper img.\"+ id).fadeIn();\n\n                }\n\n                $(\"#feat_6a44f767e18e7 .set\").removeClass(\"active\");\n                \/\/$(\"#feat_6a44f767e18e7 .content\").slideUp('fast');\n\n                $(this).parent().addClass(\"active\");\n                $(this)\n                    .siblings(\".content\")\n                    .slideDown(200);\n            }\n        });\n    });\n<\/script>\n\n\n<section id=\"funktions-tabelle\" class=\"block__item block__content content__column\" data-wrapper=\"wrapper__default\" block-style=\"white\">\n    <div class=\"wrapper wrapper__default\">\n        <div class=\"container container__default grid\">\n            <div class=\"part part__title row\">\n    <div class=\"title\">\n        <h2>Unsere Easy Calling Funktions\u00fcbersicht<\/h2>\n    <\/div>\n    <div class=\"content\">\n        <p>Wir haben alle Funktionen von Easy Calling \u00fcbersichtlich in verschiedenen Kategorien dargestellt. Klick dich durch die Tabelle und erfahre, was Easy Calling alles kann:<\/p>\n    <\/div>\n<\/div>\n            <div class=\"block__body\">\n                            <div id=\"table_1234\" class=\"table__wrapper table__header_left_col fx__hover table__left table__subheader_collapsible\" data-columns=\"2\" data-style=\"inherit\" data-valign=\"top\">\n                                    <div class=\"table__row table__header\" data-col-size-title=\"large\" data-col-size=\"default\">\n                                            <div class=\"table__cell align__\" data-col-size-title=\"large\">\n                            Features                        <\/div>\n                                            <div class=\"table__cell align__center\" data-col-size=\"default\">\n                        Basic Plan                        <\/div>\n                                            <div class=\"table__cell align__center\" data-col-size=\"default\">\n                            Requires Add-on                        <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row table__header_sub\">\n                        <div class=\"table__cell colored align__left\">\n                            Anrufverwaltung (Inbound \/ Outbound)                        <\/div>\n                    <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Warteschlangen-Anzeige<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Echtzeit-Ansicht der aktuell wartenden Personen f\u00fcr alle Agenten<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Intelligente Anrufer-Erkennung<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Sofortige Identifikation des Anrufers durch Integration von Drittquellen<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-solid fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Anrufbearbeitung und Weiterleitung<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Einfache Annahme und direkter Transfer von Gespr\u00e4chen an Kollegen oder an die Voicemail<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Direktwahl aus der App<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Initiierung von Anrufen direkt aus Easy Calling (Outbound)<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon__text\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                            <div class=\"content content__editor\">\n                                                            <\/div>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Agenten Opt-In\/Opt-Out<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Agenten k\u00f6nnen sich mit einem Klick selbstst\u00e4ndig f\u00fcr Warteschleifen an- oder abmelden<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Nachbereitung von Anrufen<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Strukturierte Nachbearbeitung von Anrufen direkt im Tool mittels Quick Actions und E-Mail-Vorlagen<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Anrufbeantworter<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Automatische Benachrichtigung und Bereitstellung von Voicemails im Anrufverlauf<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row table__header_sub\">\n                        <div class=\"table__cell colored align__left\">\n                            Auswertung &#038; Analyse (Reporting)                        <\/div>\n                    <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Echtzeit-Dashboard<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Live-\u00dcbersicht \u00fcber wartende, laufende, angenommene und verpasste Anrufe <\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Anrufhistorie (Export CSV)<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Export der \u00fcber Easy Calling initiierten Anrufdaten f\u00fcr externe Auswertungen und Qualit\u00e4tsmanagement (6 Monate)<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Statistik (Export PDF)<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Statistische Daten und Visualisierung zu den Anrufergebnissen (verpasste und angenommene Anrufe) und der Anrufdauer <\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row table__header_sub\">\n                        <div class=\"table__cell colored align__left\">\n                            Integration                        <\/div>\n                    <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Microsoft Teams Native<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Vollst\u00e4ndige Integration in die Teams-Umgebung (App &#038; Telefonie)<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Drittsystem-Anbindung<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Verkn\u00fcpfung mit CRM- oder ERP-Systemen zur Anrufer-Identifikation<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Workflow-Integration<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Nahtlose Anbindung an MS Planner, Microsoft To-Do und E-Mails<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Multi-Plattform<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Via Teams App oder Webbrowser, Endger\u00e4te und OS unabh\u00e4ngig<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row table__header_sub\">\n                        <div class=\"table__cell colored align__left\">\n                            Administration &#038; Konfiguration                        <\/div>\n                    <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Warteschlangen-Verwaltung<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Administrative Hoheit \u00fcber die Logik und Zuweisung der verschiedenen Service-Lines<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center content\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <div class=\"content content__editor\">\n                                                            <\/div>\n                                                <\/div>\n                                            <div class=\"table__cell align__center content\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <div class=\"content content__editor\">\n                                                            <\/div>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Zentrale Agenten-Verwaltung<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Manager:innen k\u00f6nnen Agenten in Warteschleifen zentral an- oder abmelden (Steuerung der Team-Kapazit\u00e4t)<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Individuelle Call-Logik<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Gestaltung der Anrufabl\u00e4ufe nach eigenen Bed\u00fcrfnissen im Konfigurationszentrum (Zeit\u00fcberschreitung, Ansagetexte, Voicemail, Wartemusik)<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Eskalationsmanagement und \u00dcberlauf <span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Definition von Regeln, was passiert, wenn kein Agent innerhalb der definierten Zeit abnimmt (z.B. Weiterleitung an alternative Warteschlange oder Voicemail)<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon__text\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                            <div class=\"content content__editor\">\n                                                            <\/div>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Eskalation in zus\u00e4tzliche Warteschlange<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Separate \u00dcberlauf-Queue mit eingeschr\u00e4nkten Funktionen zu einem g\u00fcnstigen Preis<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon__text\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                            <div class=\"content content__editor\">\n                                <p>Zusatzfunktion &#8222;Eskalation&#8220;<\/p>\n                            <\/div>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Pikett (Bereitschaft und Verf\u00fcgbarkeit)<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Gezielte Planung und Steuerung der Agenten, Eskalation an mehrere externe Nummern und Quittierung <\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon__text\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-check green\"><\/i>\n                            <div class=\"content content__editor\">\n                                <p>Zusatzfunktion &#8222;Pikett&#8220;<\/p>\n                            <\/div>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Webhooks<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Einfache Einrichtung und Verwaltung von Webhook-URLs (Trigger) am Start und\/oder Ende eines Anrufs<\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                        <div class=\"table__row\">\n                                            <div class=\"table__cell table__column_header align__left\" data-col-size-title=\"large\" data-col-bg=\"white\" data-text-color=\"dark\">\n                        Konfigurationscenter<span class=\"tooltip\"><i class=\"fa-sharp fa-solid fa-circle-question\"><\/i> <span class=\"description\"><p>Zentrales Web-Portal (Easy Plattform) f\u00fcr die gesamte Verwaltung <\/p>\n<\/span><\/span>                        <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-duotone fa-duotone fa-check green\"><\/i>\n                                                <\/div>\n                                            <div class=\"table__cell align__center icon\" data-col-size=\"default\" data-col-bg=\"white\" data-text-color=\"dark\">\n                                                    <i class=\"fa-classic fa-regular fa-xmark red\"><\/i>\n                                                <\/div>\n                                        <\/div>\n                                                    <\/div>\n                            <div class=\"content content__editor content__after\">\n                    <p>Weitere Informationen zu den einzelnen Funktionen in Easy Calling findest du im <a href=\"https:\/\/docs.easycalling.easyplatform.app\/features-and-how-to\/easy-calling-in-microsoft-teams\" target=\"_blank\" rel=\"noopener\">Nutzerhandbuch<\/a>.<\/p>\n                <\/div>\n                        <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n<script type=\"text\/javascript\">\n    jQuery(document).ready(function($) {\n\n        let table = $('#table_1234'),\n            tableSection = $('.section__row_trigger');\n\n        tableSection.click(function() {\n            \/\/console.log('clicked');\n            $(this).next('.table__section_rows').slideToggle();\n        });\n\n        \/\/ Collapsible header_sub sections (only when table__subheader_collapsible is enabled)\n        $('.table__wrapper.table__subheader_collapsible').each(function() {\n            let $wrapper = $(this);\n            let $headerSubs = $wrapper.find('.table__header_sub');\n\n            $headerSubs.each(function() {\n                let $headerSub = $(this);\n                let $followingRows = $headerSub.nextUntil('.table__header_sub, .table__header, .table__section');\n\n                \/\/ Wrap following rows in a container\n                $followingRows.wrapAll('<div class=\"table__header_sub_content\"><\/div>');\n\n                \/\/ Add toggle indicator class\n                $headerSub.addClass('table__collapsible');\n\n                \/\/ Click handler\n                $headerSub.on('click', function() {\n                    $(this).toggleClass('is-open');\n                    $(this).next('.table__header_sub_content').slideToggle(200);\n                });\n            });\n        });\n\n    });\n<\/script>\n\n\n\n<section id=\"kostenlos-testen\" class=\"block__item block__pricing pricing__multiple align__left\" data-wrapper=\"wrapper__default\" block-style=\"white\">\n    <div class=\"wrapper wrapper__default\">\n        <div class=\"container container__default grid\">\n            <div class=\"part part__title row\">\n    <div class=\"title\">\n        <h2>Teste Easy Calling kostenlos f\u00fcr 30 Tage<\/h2>\n    <\/div>\n    <div class=\"content\">\n        <p>Easy Calling gibt es aktuell nur in einer Version (Basic). Die Erweiterungen \u00abPikett\u00bb und \u00abEskalation\u00bb k\u00f6nnen als Zusatzfunktionen zu der Basic-Version dazugekauft werden.<\/p>\n    <\/div>\n<\/div>\n            <div class=\"block__body row col__12\">\n                            <div class=\"item size__4 aligned__center aligned__single\">\n                                    <article class=\"gridbox__item gridbox__content\">\n                        <div class=\"header\">\n                            <div class=\"title padded\">\n                                <h3>Easy Calling<\/h3>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"image__product\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"416\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/04\/TCF_EasyCalling-320x416.png\" class=\"attachment-img_320 size-img_320\" alt=\"\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/04\/TCF_EasyCalling-320x416.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/04\/TCF_EasyCalling-231x300.png 231w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/04\/TCF_EasyCalling-788x1024.png 788w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/04\/TCF_EasyCalling-768x998.png 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/04\/TCF_EasyCalling-860x1118.png 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/04\/TCF_EasyCalling-540x702.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/04\/TCF_EasyCalling-492x640.png 492w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/04\/TCF_EasyCalling-769x1000.png 769w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/04\/TCF_EasyCalling.png 988w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                        <\/div>\n                                                <footer>\n                            <div class=\"price__box padded\">\n                                <div class=\"price\">\n                                    <span class=\"value colored\">CHF\/EUR 50.-<\/span>\n                                <\/div>\n                                                            <\/div>\n                            <div class=\"list__wrapper padded\">\n                                <div class=\"toggle__content\">\n                                    <div class=\"list content__editor\">\n                                        <ul class=\"keyvalue\">\n                                                                                            <li>\n                                                    <strong>Preis <\/strong>\n                                                    pro Voice App\/pro Monat                                                <\/li>\n                                                                                            <li>\n                                                    <strong>Einmalgeb\u00fchr<\/strong>\n                                                    CHF\/EUR 1&#8217;500.-                                                <\/li>\n                                                                                    <\/ul>\n                                    <\/div>\n                                <\/div>\n                                <span class=\"toggle__trigger\">Mehr erfahren<\/span>\n                            <\/div>\n                                                    <div class=\"button__wrapper padded\">\n                            <a data-cb-type=\"checkout\" data-cb-item-0=\"EasyCalling-Basic-CHF-Yearly\" data-cb-item-0-quantity=\"1\" class=\"button button__primary\" aria-label=\"Kostenlos testen (CHF)\">Kostenlos testen (CHF)<\/a><a data-cb-type=\"checkout\" data-cb-item-0=\"EasyCalling-Basic-EUR-Yearly\" data-cb-item-0-quantity=\"1\" class=\"button button__primary\" aria-label=\"Kostenlos testen (EUR)\">Kostenlos testen (EUR)<\/a>                            <\/div>\n                                                <\/footer>\n                    <\/article>\n                <\/div>\n                        <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"6a44f7682537b\" class=\"block__item block__content content__column align__left\" data-wrapper=\"wrapper__default wrapper__top_null\" block-style=\"white\">\n    <div class=\"wrapper wrapper__default wrapper__top_null\">\n        <div class=\"container container__default grid\">\n                        <div class=\"block__body row col__3\">\n                            <div class=\"column__item item\">\n                                    <div class=\"content__wrapper\">\n                                            <div class=\"title\">\n                            <h3>\n                            Abonnieren und direkt loslegen                            <\/h3>\n                        <\/div>\n                                            <div class=\"content content__editor\">\n                        <p>Bezieh Easy Calling direkt \u00fcber unsere Website und bezahle mit den g\u00e4ngigsten Zahlungsmethoden.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-5207 size-medium\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/payment_easycallreport-300x35.png\" alt=\"\" width=\"300\" height=\"35\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/payment_easycallreport-300x35.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/payment_easycallreport-320x37.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/payment_easycallreport.png 513w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n                        <\/div>\n                                        <\/div>\n                <\/div>\n                            <div class=\"column__item item\">\n                                    <div class=\"content__wrapper\">\n                                            <div class=\"title\">\n                            <h3>\n                            Via Microsoft Appsource beziehen                            <\/h3>\n                        <\/div>\n                                            <div class=\"content content__editor\">\n                        <ul>\n<li>Die Einmalkosten von 1&#8217;500.- CHF\/EURO entfallen<\/li>\n<li>Die monatlichen Geb\u00fchren sind im Gegenzug h\u00f6her<\/li>\n<li>Monatliches K\u00fcndigungsrecht<\/li>\n<li>Zahlung via Kreditkarte oder Azure Subscription, FX nach Verf\u00fcgbarkeit<\/li>\n<\/ul>\n                        <\/div>\n                                            <div class=\"button__wrapper\">\n                            <a href=\"https:\/\/appsource.microsoft.com\/de-de\/product\/saas\/twincapfirstag1583404600025.easycalling?tab=Overview\" target=\"_blank\" aria-label=\"Easy Calling auf Appsource\" class=\"button button__secondary\">Easy Calling auf Appsource<\/a>\n                        <\/div>\n                                        <\/div>\n                <\/div>\n                            <div class=\"column__item item\">\n                                    <div class=\"content__wrapper\">\n                                            <div class=\"title\">\n                            <h3>\n                            Partner werden?                            <\/h3>\n                        <\/div>\n                                            <div class=\"content content__editor\">\n                        <p>M\u00f6chtes du unsere Produkte als Partner oder IT-Reseller vertreiben? Dann kontaktiere uns.<\/p>\n                        <\/div>\n                                            <div class=\"button__wrapper\">\n                            <a href=\"https:\/\/twincapfirst.ch\/partner-werden\/\" target=\"_self\" aria-label=\"Kontaktieren Sie uns\" class=\"button button__secondary\">Kontaktieren Sie uns<\/a>\n                        <\/div>\n                                        <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<div class=\"divider\"><\/div>\n\n\n<section id=\"dokumentation\" class=\"block__item block__accordion align__left\" data-wrapper=\"wrapper__default\">\n    <div class=\"wrapper wrapper__default\">\n        <div class=\"container container__default grid\">\n            <div class=\"block__body row col__12\">\n                <div class=\"column__content item size__4\">\n                    <div class=\"content__wrapper\">\n                        <div class=\"title\">\n                            <h2>Weitere Informationen &#038; FAQs<\/h2>\n                        <\/div>\n                        <div class=\"content content__editor\">\n                            <p>Du findest das Installationshandbuch, n\u00fctzliche Tipps sowie die FAQs zu technischen Fragen hier:<\/p>\n                        <\/div>\n                                            <div class=\"button__wrapper\">\n                            <a href=\"https:\/\/docs.easycalling.easyplatform.app\/\" aria-label=\"Informationen &amp; Support\" role=\"button\" target=\"_blank\" class=\"button button__secondary\">Informationen &amp; Support<\/a>\n                        <\/div>\n                                        <\/div>\n                <\/div>\n                <div class=\"column__space item size__1\"><\/div>\n                <div class=\"column__accordion item size__7\">\n                        <nav id=\"tab__6a44f76828193\" class=\"tabnav\">\n            <a data-tab-id=\"01\" title=\"Allgemein\" aria-label=\"Allgemein\" class=\"active\">\n            Allgemein        <\/a>\n            <a data-tab-id=\"02\" title=\"Funktionen\" aria-label=\"Funktionen\">\n            Funktionen        <\/a>\n            <a data-tab-id=\"03\" title=\"Einf\u00fchrung &#038; Betrieb \" aria-label=\"Einf\u00fchrung &#038; Betrieb \">\n            Einf\u00fchrung &#038; Betrieb         <\/a>\n            <a data-tab-id=\"04\" title=\"Sicherheit &#038; Support\" aria-label=\"Sicherheit &#038; Support\">\n            Sicherheit &#038; Support        <\/a>\n            <a data-tab-id=\"05\" title=\"Lizenzierung &#038; Testversion\" aria-label=\"Lizenzierung &#038; Testversion\">\n            Lizenzierung &#038; Testversion        <\/a>\n        <\/nav>\n    <div class=\"tab__wrapper\">\n            <article id=\"6a44f76828193_tab__01\" class=\"tab__item active\">\n            <div class=\"accordion__wrapper\">\n                <div id=\"accordion-6a44f76828193\" class=\"accordion__item\">\n                                    <div class=\"set\">\n                        <a aria-label=\"Was ist Easy Calling? \">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Was ist Easy Calling?                         <\/a>\n                        <div class=\"content content__editor\">\n                            <p>Easy Calling erweitert die Standard-Telefonie von Microsoft Teams um Funktionen f\u00fcr professionellen Kundenservice und strukturierte Anrufbearbeitung. Mitarbeitende sehen direkt in Microsoft Teams, wer anruft, aus welcher Warteschlange der Anruf kommt und welche Informationen zum Kunden bereits vorhanden sind.Dadurch erhalten Teams mehr \u00dcbersicht, schnellere Reaktionszeiten und weniger Koordinationsaufwand im Alltag<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"F\u00fcr wen eignet sich Easy Calling?\">\n                            <i class=\"fa fa-plus\"><\/i>\n                            F\u00fcr wen eignet sich Easy Calling?                        <\/a>\n                        <div class=\"content content__editor\">\n                            <p>Easy Calling richtet sich an Unternehmen, die ihre Teams-Telefonie professioneller organisieren m\u00f6chten, ohne ein komplexes Enterprise Contact Center einzuf\u00fchren.<\/p>\n                        <\/div>\n                    <\/div>\n                                <\/div>\n            <\/div>\n        <\/article>\n            <article id=\"6a44f76828193_tab__02\" class=\"tab__item\">\n            <div class=\"accordion__wrapper\">\n                <div id=\"accordion-6a44f76828193\" class=\"accordion__item\">\n                                    <div class=\"set\">\n                        <a aria-label=\"Welche Informationen sehen Mitarbeitende bei eingehenden Anrufen? \">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Welche Informationen sehen Mitarbeitende bei eingehenden Anrufen?                         <\/a>\n                        <div class=\"content content__editor\">\n                            <p>Easy Calling zeigt Mitarbeitenden direkt in Microsoft Teams wichtige Informationen zum eingehenden Anruf an. Dazu geh\u00f6ren unter anderem der Name und die Telefonnummer der anrufenden Person, die Firma, die zust\u00e4ndige Call Queue sowie die bisherige Anrufhistorie.<\/p>\n<p>Zus\u00e4tzlich sehen Mitarbeitende, wie lange die anrufende Person bereits wartet und k\u00f6nnen vorhandene Informationen aus integrierten Verzeichnissen oder CRM-Systemen direkt abrufen. Dadurch k\u00f6nnen Anrufe schneller, strukturierter und pers\u00f6nlicher bearbeitet werden.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"Sind alle Anrufe (inkl. Voicemails und verpasste Anrufe) in Echtzeit sichtbar? \">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Sind alle Anrufe (inkl. Voicemails und verpasste Anrufe) in Echtzeit sichtbar?                         <\/a>\n                        <div class=\"content content__editor\">\n                            <p class=\"MsoNormal\">Ja. Easy Calling zeigt eingehende, verpasste und beantwortete Anrufe sowie Voicemails in Echtzeit in Microsoft Teams an. Mitarbeitende behalten durch das Live-Dashboard jederzeit den \u00dcberblick \u00fcber die aktuelle Anrufsituation und offene R\u00fcckrufe.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"Ist eine CRM-Integration m\u00f6glich? \">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Ist eine CRM-Integration m\u00f6glich?                         <\/a>\n                        <div class=\"content content__editor\">\n                            <p>Ja, es ist eine CRM-Integration in Easy Calling m\u00f6glich. Einerseits werden die Anrufenden mit den Daten aus dem CRM (Customer Relationship Management) identifiziert, andererseits k\u00f6nnen die Daten aus der Anrufhistorie im CRM gespeichert werden.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"K\u00f6nnen Mitarbeitende direkt \u00fcber die Call Queue heraustelefonieren? \">\n                            <i class=\"fa fa-plus\"><\/i>\n                            K\u00f6nnen Mitarbeitende direkt \u00fcber die Call Queue heraustelefonieren?                         <\/a>\n                        <div class=\"content content__editor\">\n                            <p class=\"MsoNormal\">Ja. Mitarbeitende k\u00f6nnen wahlweise mit ihrer pers\u00f6nlichen Telefonnummer oder direkt mit der Nummer der jeweiligen Call Queue heraustelefonieren.<\/p>\n<p class=\"MsoNormal\">Dadurch k\u00f6nnen Teams flexibel entscheiden, ob Anrufe pers\u00f6nlich oder im Namen einer zentralen Hotline, eines Supports oder einer Abteilung erfolgen sollen.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"Wie unterst\u00fctzt Easy Calling Bereitschafts- und Pikettdienst (On Call Queues)?\">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Wie unterst\u00fctzt Easy Calling Bereitschafts- und Pikettdienst (On Call Queues)?                        <\/a>\n                        <div class=\"content content__editor\">\n                            <p>Easy Calling erweitert Microsoft Teams um erweiterte Funktionen f\u00fcr Bereitschafts- und Pikettdienst. Anrufe k\u00f6nnen gleichzeitig an Microsoft Teams Benutzer sowie an mehrere externe Telefonnummern (PSTN) weitergeleitet werden. Dadurch bleiben Mitarbeitende auch ausserhalb von Teams erreichbar.<\/p>\n<p>Zus\u00e4tzlich unterst\u00fctzt Easy Calling eine Quittierung (Answer Confirmation). Der Anruf wird erst verbunden, nachdem die Annahme aktiv best\u00e4tigt wurde. Erfolgt keine Best\u00e4tigung, wird der Anruf automatisch an definierte Fallbacks, weitere Mitarbeitende oder an eine Voicemail-Eskalation weitergeleitet.<\/p>\n<p>Anrufe w\u00e4hrend der Bereitschaft werden zudem speziell in der Call History gekennzeichnet, damit sie im Alltag schnell erkannt und nachverfolgt werden k\u00f6nnen.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"Kann Easy Calling priorisierte Anrufe gezielt weiterleiten?\">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Kann Easy Calling priorisierte Anrufe gezielt weiterleiten?                        <\/a>\n                        <div class=\"content content__editor\">\n                            <p>Ja. Mit dem VIP-Routing k\u00f6nnen bestimmte Telefonnummern priorisiert behandelt und gezielt an definierte Mitarbeitende weitergeleitet werden.<\/p>\n<p>F\u00fcr VIP-Kontakte lassen sich individuelle Beschreibungen sowie bevorzugte Ziel-Agenten hinterlegen. Falls die definierte Person nicht verf\u00fcgbar ist, wird der Anruf automatisch an die normale Call Queue oder an weitere priorisierte Queues weitergeleitet.<\/p>\n<p>Pro Call Queue k\u00f6nnen bis zu 50 VIP-Kontakte hinterlegt werden.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"Kann ich Easy Calling auch auf dem Smartphone nutzen? \">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Kann ich Easy Calling auch auf dem Smartphone nutzen?                         <\/a>\n                        <div class=\"content content__editor\">\n                            <p class=\"MsoNormal\">Ja, du kannst Anrufe aus der Warteschlange ganz normal \u00fcber die mobile Microsoft Teams App (iOS und Android) annehmen und f\u00fchren. So bleibst du auch unterwegs jederzeit erreichbar.<\/p>\n<p class=\"MsoNormal\">Bitte beachte jedoch eine aktuelle Einschr\u00e4nkung seitens Microsoft: Das Weiterleiten (Transferieren) von Anrufen aus erweiterten Telefonie-L\u00f6sungen (die mit Hintergrund-Bots arbeiten) wird auf Mobilger\u00e4ten von Microsoft derzeit noch nicht unterst\u00fctzt. Wenn du einen Anruf an Kollegen oder eine andere Abteilung weiterleiten musst, nutze daf\u00fcr bitte die Microsoft Teams-Anwendung auf dem PC, Mac oder im Webbrowser.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"Welche zus\u00e4tzlichen Funktionen und Erweiterungen gibt es f\u00fcr Easy Calling?\">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Welche zus\u00e4tzlichen Funktionen und Erweiterungen gibt es f\u00fcr Easy Calling?                        <\/a>\n                        <div class=\"content content__editor\">\n                            <p class=\"MsoNormal\">Easy Calling kann durch zus\u00e4tzliche Funktionen und Erweiterungen flexibel erg\u00e4nzt werden. Dazu geh\u00f6ren beispielsweise die Eskalationsfunktion und die Bereitschaftsfunktionen (On Call).<\/p>\n<p class=\"MsoNormal\">Zus\u00e4tzlich stehen weitere L\u00f6sungen wie Easy Console f\u00fcr In-Call-Management, Easy Directory als zentrales Telefonbuch sowie Contact Sync f\u00fcr die Synchronisation von Kontakten innerhalb von Microsoft 365 zur Verf\u00fcgung.<\/p>\n<p class=\"MsoNormal\">Dadurch kann die Teams-Telefonie je nach Anforderungen gezielt erweitert und an die Prozesse des Unternehmens angepasst werden.<\/p>\n                        <\/div>\n                    <\/div>\n                                <\/div>\n            <\/div>\n        <\/article>\n            <article id=\"6a44f76828193_tab__03\" class=\"tab__item\">\n            <div class=\"accordion__wrapper\">\n                <div id=\"accordion-6a44f76828193\" class=\"accordion__item\">\n                                    <div class=\"set\">\n                        <a aria-label=\"Wie lange dauert die Einf\u00fchrung von Easy Calling? \">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Wie lange dauert die Einf\u00fchrung von Easy Calling?                         <\/a>\n                        <div class=\"content content__editor\">\n                            <p>Die rein technische Einrichtung von Easy Calling dauert in der Regel nur etwa 30 Minuten. Da die L\u00f6sung direkt in Microsoft Teams integriert wird, ist keine aufwendige Infrastruktur und keine zus\u00e4tzliche Telefonie-Plattform notwendig.<\/p>\n<p>Damit der Start reibungslos klappt, unterst\u00fctzen wir dich aktiv bei der technischen Einrichtung und Konfiguration. Alle wichtigen Details und Schritt-f\u00fcr-Schritt-Anleitungen dazu findest du auch jederzeit in unserem ausf\u00fchrlichen <a href=\"https:\/\/docs.easycalling.easyplatform.app\/\" target=\"_blank\" rel=\"noopener\">Nutzerhandbuch (Dokumentation)<\/a>. Dort haben wir ausserdem wertvolle Best Practices und praktische Tipps f\u00fcr den Arbeitsalltag zusammengestellt, damit dein Team von Tag eins an das Beste aus der L\u00f6sung herausholt.<\/p>\n<p>Wie schnell Easy Calling danach im echten Arbeitsalltag einsatzbereit ist, h\u00e4ngt vor allem von der internen Einf\u00fchrung und der Adaption durch dein Team ab. Je nach Unternehmensgr\u00f6sse und bestehenden Prozessen kann dies unterschiedlich schnell erfolgen \u2013 erfahrungsgem\u00e4ss finden sich die Mitarbeitenden in der gewohnten Microsoft Teams-Umgebung aber sofort intuitiv zurecht.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"Ben\u00f6tigen wir zus\u00e4tzliche Hardware? \">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Ben\u00f6tigen wir zus\u00e4tzliche Hardware?                         <\/a>\n                        <div class=\"content content__editor\">\n                            <p>Nein. Easy Calling wird direkt in Microsoft Teams integriert und ben\u00f6tigt keine zus\u00e4tzliche Hardware oder separate Telefonie-Infrastruktur.<\/p>\n<p>Voraussetzung ist eine bestehende Microsoft Teams Telefonie-Umgebung. Mitarbeitende arbeiten weiterhin in der gewohnten Microsoft Teams-Umgebung \u2013 auf dem Desktop, im Browser oder mobil \u00fcber die Microsoft Teams App.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"Funktioniert Easy Calling auch in virtuellen Umgebungen?\">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Funktioniert Easy Calling auch in virtuellen Umgebungen?                        <\/a>\n                        <div class=\"content content__editor\">\n                            <p class=\"MsoNormal\">Ja, Easy Calling ist in virtuellen Umgebungen (z. B. Citrix, AVD, Thin Clients) voll funktionsf\u00e4hig. Da die App f\u00fcr die Anrufsteuerung auf Echtzeit-Signalisierung angewiesen ist, empfehlen wir f\u00fcr eine garantiert verz\u00f6gerungsfreie Nutzung den Betrieb auf lokalen Endger\u00e4ten (Fat Clients). Bei der Nutzung in virtuellen Umgebungen muss sichergestellt sein, dass der Plattform seitens eurer IT gen\u00fcgend Ressourcen zugewiesen werden, um Latenzen zu vermeiden.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"Funktioniert Easy Calling mit bestehenden Microsoft Teams Call Queues? \">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Funktioniert Easy Calling mit bestehenden Microsoft Teams Call Queues?                         <\/a>\n                        <div class=\"content content__editor\">\n                            <p class=\"MsoNormal\">Nein. Easy Calling nutzt eigene Call Queues innerhalb der L\u00f6sung, damit erweiterte Funktionen wie Echtzeit-\u00dcbersichten, VIP-Routing, gemeinsame Anrufhistorien, Reporting oder Queue-spezifische Steuerungen vollst\u00e4ndig unterst\u00fctzt werden k\u00f6nnen.<\/p>\n<p class=\"MsoNormal\">Bestehende Microsoft Teams Queues k\u00f6nnen jedoch einfach in Easy Calling nachgebildet werden.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"Ist die Anruf-Erkennung mit Easy Calling m\u00f6glich? \">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Ist die Anruf-Erkennung mit Easy Calling m\u00f6glich?                         <\/a>\n                        <div class=\"content content__editor\">\n                            <p>Ja, Easy Calling bietet eine umfassende Anruf-Erkennung. Damit deine Mitarbeitenden bei jedem Anruf sofort wissen, wer am anderen Ende der Leitung ist, l\u00e4sst sich die Erkennung auf verschiedenen Wegen flexibel einrichten:<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/twincapfirst.ch\/produkt\/contact-sync\/\">Contact Sync von TwinCap First<\/a>:<\/strong> Wenn du keine eigene CRM-Schnittstelle einrichten oder programmieren m\u00f6chtest, bieten wir mit unserem Produkt Contact Sync (Link) die perfekte, schl\u00fcsselfertige L\u00f6sung. Damit werden deine bestehenden Kontakte ganz einfach und ohne Entwicklungsaufwand synchronisiert.<\/li>\n<li><strong>Direkte CRM-Schnittstellen:<\/strong> Alternativ kann Easy Calling auch direkt an deine bestehenden CRM-Systeme oder kundenspezifischen Datenbanken angebunden werden, um Namen und Firmendaten in Echtzeit abzugeben.<\/li>\n<li><strong>Anbindung externer Quellen:<\/strong> Neben internen Adressb\u00fcchern (wie Microsoft Entra ID) unterst\u00fctzt die L\u00f6sung auch die nahtlose Integration von externen Telefonbuch-Diensten (z. B. Search.ch in der Schweiz).<\/li>\n<\/ul>\n<p>Durch diese intelligenten Verkn\u00fcpfungen werden Name, Telefonnummer und Firma des Anrufers direkt auf der Call Card in Microsoft Teams angezeigt \u2013 noch bevor der Anruf entgegengenommen wird.<\/p>\n                        <\/div>\n                    <\/div>\n                                <\/div>\n            <\/div>\n        <\/article>\n            <article id=\"6a44f76828193_tab__04\" class=\"tab__item\">\n            <div class=\"accordion__wrapper\">\n                <div id=\"accordion-6a44f76828193\" class=\"accordion__item\">\n                                    <div class=\"set\">\n                        <a aria-label=\"Wo werden Daten gespeichert? \">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Wo werden Daten gespeichert?                         <\/a>\n                        <div class=\"content content__editor\">\n                            <p class=\"MsoNormal\">Easy Calling l\u00e4uft prim\u00e4r in Rechenzentren von Microsoft in der Schweiz. Zus\u00e4tzlich besteht eine Backup-Site in einem Microsoft Azure Datacenter in Westeuropa (Western Europe), welche bei einem Ausfall automatisch \u00fcbernimmt.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"Wie hoch ist die Verf\u00fcgbarkeit von Easy Calling? \">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Wie hoch ist die Verf\u00fcgbarkeit von Easy Calling?                         <\/a>\n                        <div class=\"content content__editor\">\n                            <p>Easy Calling wurde f\u00fcr einen stabilen und zuverl\u00e4ssigen Betrieb entwickelt. Die L\u00f6sung l\u00e4uft prim\u00e4r in Microsoft Azure Rechenzentren in der Schweiz und verf\u00fcgt zus\u00e4tzlich \u00fcber eine automatische Backup-Site in Westeuropa.<\/p>\n<p>Sollte es zu einem Ausfall des prim\u00e4ren Standorts kommen, \u00fcbernimmt die Backup-Umgebung automatisch. Dadurch werden Ausfallzeiten minimiert und eine hohe Verf\u00fcgbarkeit der L\u00f6sung sichergestellt.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"Wie funktioniert der Support? \">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Wie funktioniert der Support?                         <\/a>\n                        <div class=\"content content__editor\">\n                            <p>F\u00fcr Easy Calling steht ein Support per Support-Hotline sowie per E-Mail \u00fcber <a href=\"mailto:support@twincapfirst.ch\">support@twincapfirst.ch<\/a> zur Verf\u00fcgung.<\/p>\n<p>Der technische Support ist in der Einmalpauschale enthalten und unterst\u00fctzt Unternehmen sowohl bei Fragen im laufenden Betrieb als auch bei der Einrichtung und Konfiguration der L\u00f6sung.<\/p>\n                        <\/div>\n                    <\/div>\n                                <\/div>\n            <\/div>\n        <\/article>\n            <article id=\"6a44f76828193_tab__05\" class=\"tab__item\">\n            <div class=\"accordion__wrapper\">\n                <div id=\"accordion-6a44f76828193\" class=\"accordion__item\">\n                                    <div class=\"set\">\n                        <a aria-label=\"Gibt es eine Mindestvertragslaufzeit? \">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Gibt es eine Mindestvertragslaufzeit?                         <\/a>\n                        <div class=\"content content__editor\">\n                            <p>Ja. F\u00fcr Easy Calling Call Queues gilt eine Mindestvertragslaufzeit von einem Jahr. Zus\u00e4tzliche Add-ons (Eskalation und On-Call) k\u00f6nnen monatlich gek\u00fcndigt werden.<\/p>\n<p>Die Easy Calling Testversion steht Unternehmen w\u00e4hrend 30 Tagen kostenlos zur Verf\u00fcgung und ist jederzeit k\u00fcndbar.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"Wie funktioniert die Testversion? \">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Wie funktioniert die Testversion?                         <\/a>\n                        <div class=\"content content__editor\">\n                            <p class=\"MsoNormal\">Die ersten 30 Tage von Easy Calling gelten automatisch als kostenlose Trial-Periode. In diesem Zeitraum kann die L\u00f6sung vollst\u00e4ndig getestet und jederzeit kostenlos gek\u00fcndigt werden. Die Abrechnung erfolgt erst nach Ablauf der 30 Tage.<\/p>\n<p class=\"MsoNormal\">Nach dem Kauf erh\u00e4ltst du eine E-Mail mit der Installationsanleitung. Die Freischaltung des Microsoft Teams Tenants erfolgt unverz\u00fcglich. Die Konfiguration von Easy Calling kann selbstst\u00e4ndig und in wenigen Schritten durchgef\u00fchrt werden. F\u00fcr die Installation wird jedoch ein Global Admin f\u00fcr den Microsoft 365 Tenant ben\u00f6tigt.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"set\">\n                        <a aria-label=\"Wie kann Easy Calling erworben werden? \">\n                            <i class=\"fa fa-plus\"><\/i>\n                            Wie kann Easy Calling erworben werden?                         <\/a>\n                        <div class=\"content content__editor\">\n                            <p class=\"MsoNormal\">Easy Calling kann direkt \u00fcber <a href=\"https:\/\/twincapfirst.ch\/produkt\/easy-calling\/\">diese Website<\/a>, \u00fcber Microsoft AppSource oder \u00fcber einen Distributor beziehungsweise Partner erworben werden.<\/p>\n<p class=\"MsoNormal\">Nach dem Kauf erfolgt die Freischaltung des Microsoft Teams Tenants sowie die Bereitstellung der Installationsanleitung.<\/p>\n                        <\/div>\n                    <\/div>\n                                <\/div>\n            <\/div>\n        <\/article>\n        <\/div>\n    <script>\n        jQuery(document).ready(function($){\n\n            $('#tab__6a44f76828193.tabnav a').click(function(){\n                var tab_id = $(this).attr('data-tab-id');\n\n                $('#tab__6a44f76828193.tabnav a').removeClass('active');\n                $('.tab__wrapper .tab__item').removeClass('active');\n\n                $(this).addClass('active');\n                $(\"#6a44f76828193_tab__\"+tab_id).addClass('active');\n            })\n\n        });\n\n    <\/script>\n\n<script type=\"text\/javascript\">\n    jQuery(document).ready(function($) {\n        $(\"#accordion-6a44f76828193 .set > a\").on(\"click\", function() {\n            if ($(this).hasClass(\"active\")) {\n                $(this).removeClass(\"active\");\n                $(this)\n                    .siblings(\".content\")\n                    .slideUp(200);\n                $(\"#accordion-6a44f76828193 .set > a i\")\n                    .removeClass(\"fa-minus\")\n                    .addClass(\"fa-plus\");\n            } else {\n                $(\"#accordion-6a44f76828193 .set > a i\")\n                    .removeClass(\"fa-minus\")\n                    .addClass(\"fa-plus\");\n                $(this)\n                    .find(\"i\")\n                    .removeClass(\"fa-plus\")\n                    .addClass(\"fa-minus\");\n                $(\"#accordion-6a44f76828193 .set > a\").removeClass(\"active\");\n                $(this).addClass(\"active\");\n                $(\"#accordion-6a44f76828193 .content\").slideUp(200);\n                $(this)\n                    .siblings(\".content\")\n                    .slideDown(200);\n            }\n        });\n    });\n<\/script>                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"kontakt\" class=\"block__item block__cta block__toggle\" block-style=\"grey-light\">\n    <div class=\"wrapper wrapper__medium\">\n        <div class=\"container container__default grid\">\n            <div class=\"block__body row col__12 gap__medium\">\n                <div class=\"column__content item size__6\">\n                    <div class=\"content__wrapper\">\n                        <div class=\"title\">\n                            <h2>Wir sind f\u00fcr dich da<\/h2>\n                        <\/div>\n                        <div class=\"content\">\n                            <p>Gerne stehen wir dir zur Verf\u00fcgung f\u00fcr weitere Informationen. Du hast zwei M\u00f6glichkeiten mit uns in den Dialog zu treten.<\/p>\n                        <\/div>\n                    <\/div>\n                    <div class=\"content__accordion\">\n                        <div class=\"accordion__wrapper accordion__alt\">\n                            <div id=\"accordion\" class=\"accordion__item\">\n                                <div class=\"set active\">\n                                    <a aria-label=\"Kostenloses Erstgespr\u00e4ch vereinbaren\">\n                                        <h3>Kostenloses Erstgespr\u00e4ch vereinbaren<\/h3>\n                                    <\/a>\n                                    <div class=\"content content__editor\">\n                                                                            <p>Buche direkt einen Termin in Microsoft Teams f\u00fcr ein kostenloses und unverbindliches Erstgespr\u00e4ch.<\/p>\n                                                                            <div 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229;--gf-color-primary-contrast: #fff;--gf-color-primary-contrast-rgb: 255, 255, 255;--gf-color-primary-darker: #001AB3;--gf-color-primary-lighter: #527EFF;--gf-color-secondary: #fff;--gf-color-secondary-rgb: 255, 255, 255;--gf-color-secondary-contrast: #112337;--gf-color-secondary-contrast-rgb: 17, 35, 55;--gf-color-secondary-darker: #F5F5F5;--gf-color-secondary-lighter: #FFFFFF;--gf-color-out-ctrl-light: rgba(17, 35, 55, 0.1);--gf-color-out-ctrl-light-rgb: 17, 35, 55;--gf-color-out-ctrl-light-darker: rgba(104, 110, 119, 0.35);--gf-color-out-ctrl-light-lighter: #F5F5F5;--gf-color-out-ctrl-dark: #585e6a;--gf-color-out-ctrl-dark-rgb: 88, 94, 106;--gf-color-out-ctrl-dark-darker: #112337;--gf-color-out-ctrl-dark-lighter: rgba(17, 35, 55, 0.65);--gf-color-in-ctrl: #fff;--gf-color-in-ctrl-rgb: 255, 255, 255;--gf-color-in-ctrl-contrast: #112337;--gf-color-in-ctrl-contrast-rgb: 17, 35, 55;--gf-color-in-ctrl-darker: #F5F5F5;--gf-color-in-ctrl-lighter: #FFFFFF;--gf-color-in-ctrl-primary: 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9.70711 1.70711L5.70711 5.70711C5.31658 6.09763 4.68342 6.09763 4.29289 5.70711L0.292893 1.70711C-0.0976311 1.31658 -0.0976311 0.683418 0.292893 0.292893Z' fill='rgba(17, 35, 55, 0.65)'\/%3E%3C\/svg%3E\");--gf-icon-ctrl-search: url(\"data:image\/svg+xml,%3Csvg width='640' height='640' xmlns='http:\/\/www.w3.org\/2000\/svg'%3E%3Cpath d='M256 128c-70.692 0-128 57.308-128 128 0 70.691 57.308 128 128 128 70.691 0 128-57.309 128-128 0-70.692-57.309-128-128-128zM64 256c0-106.039 85.961-192 192-192s192 85.961 192 192c0 41.466-13.146 79.863-35.498 111.248l154.125 154.125c12.496 12.496 12.496 32.758 0 45.254s-32.758 12.496-45.254 0L367.248 412.502C335.862 434.854 297.467 448 256 448c-106.039 0-192-85.962-192-192z' fill='rgba(17, 35, 55, 0.65)'\/%3E%3C\/svg%3E\");--gf-label-space-y-secondary: var(--gf-label-space-y-md-secondary);--gf-ctrl-border-color: #686e77;--gf-ctrl-size: var(--gf-ctrl-size-md);--gf-ctrl-label-color-primary: #112337;--gf-ctrl-label-color-secondary: #112337;--gf-ctrl-choice-size: var(--gf-ctrl-choice-size-md);--gf-ctrl-checkbox-check-size: var(--gf-ctrl-checkbox-check-size-md);--gf-ctrl-radio-check-size: var(--gf-ctrl-radio-check-size-md);--gf-ctrl-btn-font-size: var(--gf-ctrl-btn-font-size-md);--gf-ctrl-btn-padding-x: var(--gf-ctrl-btn-padding-x-md);--gf-ctrl-btn-size: var(--gf-ctrl-btn-size-md);--gf-ctrl-btn-border-color-secondary: #686e77;--gf-ctrl-file-btn-bg-color-hover: #EBEBEB;--gf-field-img-choice-size: var(--gf-field-img-choice-size-md);--gf-field-img-choice-card-space: var(--gf-field-img-choice-card-space-md);--gf-field-img-choice-check-ind-size: var(--gf-field-img-choice-check-ind-size-md);--gf-field-img-choice-check-ind-icon-size: var(--gf-field-img-choice-check-ind-icon-size-md);--gf-field-pg-steps-number-color: rgba(17, 35, 55, 0.8);}<\/style><div id='gf_1' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n                            <p class='gform_description'><\/p>\n\t\t\t\t\t\t\t<p class='gform_required_legend'><\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_1' id='gform_1'  action='\/de\/wp-json\/wp\/v2\/product\/49603#gf_1' data-formid='1' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_1' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_1_7\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_7'>URL<\/label><div class='ginput_container'><input name='input_7' id='input_1_7' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_1_7'>Dieses Feld dient zur Validierung und sollte nicht ver\u00e4ndert werden.<\/div><\/div><div id=\"field_1_1\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_1'>Vorname<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_1_1' type='text' value='' class='large'    placeholder='Vorname *' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_1_2\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_2'>Nachname<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_2' id='input_1_2' type='text' value='' class='large'    placeholder='Nachname *' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_1_3\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_3'>E-Mail<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_3' id='input_1_3' type='email' value='' class='large'   placeholder='E-Mail *' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_1_4\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--width-half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_4'>Telefon<\/label><div class='ginput_container ginput_container_phone'><input name='input_4' id='input_1_4' type='tel' value='' class='large'  placeholder='Telefon'  aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_1_5\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_5'>Ihre Nachricht<span class=\"gfield_required\"><span class=\"gfield_required 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                       <div class=\"set\">\n                                    <a aria-label=\"Newsletter abonnieren\">\n                                        <h3>\n\t\t\t\t                            Newsletter abonnieren                                        <\/h3>\n                                    <\/a>\n                                    <div class=\"content content__editor\">\n\t\t\t                                                                        <div class=\"cta__element cta__form\">\n\t\t\t\t\t                              \n  \n  <div class=\"\n    mailpoet_form_popup_overlay\n      \"><\/div>\n  <div\n    id=\"mailpoet_form_3\"\n    class=\"\n      mailpoet_form\n      mailpoet_form_shortcode\n      mailpoet_form_position_\n      mailpoet_form_animation_\n    \"\n      >\n\n    <style type=\"text\/css\">\n     #mailpoet_form_3 .mailpoet_form_loading { width: 30px; text-align: center; line-height: normal; }\n#mailpoet_form_3 .mailpoet_form_loading > span { width: 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target=\"_self\" class=\"button button__secondary\" aria-label=\"Alle Produkte\">Alle Produkte<\/a>\n    <\/div>\n<\/div>\n            <div class=\"block__body row col__12\">\n            <div class=\"item size__3\">\n    <div class=\"gridbox__item gridbox__product has__link\">\n        <div class=\"header\">\n                            <div class=\"logo padded\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"1952\" height=\"384\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/05\/EasyMobileConnect.png\" class=\"attachment-img_2000 size-img_2000\" alt=\"\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/05\/EasyMobileConnect.png 1952w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/05\/EasyMobileConnect-300x59.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/05\/EasyMobileConnect-1024x201.png 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/05\/EasyMobileConnect-768x151.png 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/05\/EasyMobileConnect-1536x302.png 1536w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/05\/EasyMobileConnect-1600x315.png 1600w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/05\/EasyMobileConnect-1400x275.png 1400w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/05\/EasyMobileConnect-1000x197.png 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/05\/EasyMobileConnect-860x169.png 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/05\/EasyMobileConnect-540x106.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/05\/EasyMobileConnect-320x63.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/05\/EasyMobileConnect-640x126.png 640w\" sizes=\"auto, (max-width: 1952px) 100vw, 1952px\" \/>                <\/div>\n                        <div class=\"title padded\">\n                                    <h3>Easy Mobile Connect<\/h3>\n                            <\/div>\n                            <div class=\"body padded\">\n                    <p>\n                        Mit Easy Mobile Connect telefonierst du ohne Teams App direkt auf deinem IPhone oder Android-Ger\u00e4t! Nutze deine Teams Nummer wie eine Mobile Nummer auf dem  Handy!                    <\/p>\n                <\/div>\n                    <\/div>\n        <footer>\n            <div class=\"button__wrapper padded\">\n                <span class=\"button button__secondary\">\n                    Easy Mobile Connect                <\/span>\n            <\/div>\n        <\/footer>\n        <a href=\"https:\/\/twincapfirst.ch\/de\/produkt\/easy-mobile-connect\/\" title=\"Easy Mobile Connect\" role=\"button\" class=\"linkAbsolute\">\n            <span class=\"visuallyHidden\">Easy Mobile Connect<\/span>\n        <\/a>\n    <\/div>\n<\/div><div class=\"item size__3\">\n    <div class=\"gridbox__item gridbox__product has__link\">\n        <div class=\"header\">\n                            <div class=\"logo padded\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"561\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-2000x561.png\" class=\"attachment-img_2000 size-img_2000\" alt=\"\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-2000x561.png 2000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-300x84.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-1024x287.png 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-768x216.png 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-1536x431.png 1536w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-2048x575.png 2048w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-1600x449.png 1600w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-1400x393.png 1400w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-1000x281.png 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-860x241.png 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-540x152.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-320x90.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/TCF_EasyLookup_Logo_RGB-640x180.png 640w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/>                <\/div>\n                        <div class=\"title padded\">\n                                    <h3>Anruferkennung f\u00fcr Microsoft Teams<\/h3>\n                            <\/div>\n                            <div class=\"body padded\">\n                    <p>\n                        Mit der Teams Easy Lookup L\u00f6sung erm\u00f6glichst du die automatische Anruferkennung bei Teams Telefonie (PSTN) Anrufen.            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srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/dummy_product-logo.png 940w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/dummy_product-logo-300x77.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/dummy_product-logo-768x196.png 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/dummy_product-logo-860x220.png 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/dummy_product-logo-540x138.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/dummy_product-logo-320x82.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2023\/12\/dummy_product-logo-640x163.png 640w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/>                <\/div>\n                        <div class=\"title padded\">\n                                    <h3>Das innovative Telefonbuch f\u00fcr Teams<\/h3>\n                            <\/div>\n                            <div class=\"body padded\">\n                    <p>\n                        Mit Easy Directory hast du all deine Gesch\u00e4ftskontakte in Microsoft Teams im Griff \u2013 ob aus Outlook, Shared Mailboxen, Microsoft Entra ID oder sogar aus ERP- und CRM-Systemen                    <\/p>\n                <\/div>\n                    <\/div>\n        <footer>\n            <div class=\"button__wrapper padded\">\n                <span class=\"button button__secondary\">\n                    Easy Directory                <\/span>\n            <\/div>\n        <\/footer>\n        <a href=\"https:\/\/twincapfirst.ch\/de\/produkt\/easy-directory\/\" title=\"Easy Directory\" role=\"button\" class=\"linkAbsolute\">\n            <span class=\"visuallyHidden\">Easy Directory<\/span>\n        <\/a>\n    <\/div>\n<\/div><div class=\"item size__3\">\n    <div class=\"gridbox__item gridbox__product has__link\">\n        <div class=\"header\">\n                            <div class=\"logo padded\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"715\" height=\"192\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/02\/TCF_EasyConsole_Logo-Full.png\" class=\"attachment-img_2000 size-img_2000\" alt=\"\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/02\/TCF_EasyConsole_Logo-Full.png 715w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/02\/TCF_EasyConsole_Logo-Full-300x81.png 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/02\/TCF_EasyConsole_Logo-Full-540x145.png 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/02\/TCF_EasyConsole_Logo-Full-320x86.png 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/02\/TCF_EasyConsole_Logo-Full-640x172.png 640w\" sizes=\"auto, (max-width: 715px) 100vw, 715px\" \/>                <\/div>\n                        <div class=\"title padded\">\n                                    <h3>Anrufe einfacher und schneller abwickeln<\/h3>\n                            <\/div>\n                            <div class=\"body padded\">\n                    <p>\n                        Easy Console f\u00fcr Microsoft Teams erm\u00f6glicht schnelles Annehmen, Verwalten von Anrufen \u2013 inklusive Infos f\u00fcr dein Team!                    <\/p>\n                <\/div>\n                    <\/div>\n        <footer>\n            <div class=\"button__wrapper padded\">\n                <span class=\"button button__secondary\">\n                    Easy Console                <\/span>\n            <\/div>\n        <\/footer>\n        <a href=\"https:\/\/twincapfirst.ch\/de\/produkt\/easy-console\/\" title=\"Easy Console\" role=\"button\" class=\"linkAbsolute\">\n            <span class=\"visuallyHidden\">Easy Console<\/span>\n        <\/a>\n    <\/div>\n<\/div>            <\/div>\n        <\/div>\n    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