{"id":50433,"date":"2025-10-14T14:01:51","date_gmt":"2025-10-14T12:01:51","guid":{"rendered":"https:\/\/twincapfirst.ch\/?p=50433"},"modified":"2025-10-14T14:01:54","modified_gmt":"2025-10-14T12:01:54","slug":"easy-call-report-easy-calling-professionelles-anrufmanagement","status":"publish","type":"post","link":"https:\/\/twincapfirst.ch\/de\/blog\/easy-call-report-easy-calling-professionelles-anrufmanagement\/","title":{"rendered":"Easy Call Report &amp; Easy Calling \u2013 zwei starke Add-ons f\u00fcr professionelles Anrufmanagement in Microsoft Teams"},"content":{"rendered":"\n<p>Microsoft Teams ist l\u00e4ngst mehr als ein Collaboration-Tool. Mit den richtigen Add-ons wird es zum leistungsstarken Kommunikationszentrum \u2013 f\u00fcr jede Unternehmensgr\u00f6sse. TwinCap First bietet daf\u00fcr diverse Produkte. Zwei der L\u00f6sungen wirken auf den ersten Blick \u00e4hnlich, unterscheiden sich aber grundlegend: <a href=\"https:\/\/twincapfirst.ch\/produkt\/easy-call-report\/\">Easy Call Report<\/a> und <a href=\"https:\/\/twincapfirst.ch\/produkt\/easy-calling\/\">Easy Calling<\/a>. Beide erweitern Teams Telefonie \u2013 aber mit ganz unterschiedlichem Fokus. Wir stellen dir die beiden Add-ons f\u00fcr professionelles Anrufmanagement in diesemBlog-Post genauer vor.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-easy-call-report-dein-anruf-reporting-fur-call-queues\">Easy Call Report \u2013 dein Anruf-Reporting f\u00fcr Call Queues<\/h2>\n\n\n\n<p>Mit <a href=\"https:\/\/twincapfirst.ch\/produkt\/easy-call-report\/\">Easy Call Report<\/a> siehst du jetzt nicht nur verpasste, sondern auch alle eingehenden Anrufe aus deinen Microsoft Teams Call Queues. Damit schliesst du eine entscheidende L\u00fccke, die Microsoft selbst bisher offenl\u00e4sst.<\/p>\n\n\n\n<p>Alle Anrufe, ob angenommen oder verpasst, werden \u00fcbersichtlich im Dashboard angezeigt. Die adaptive Karte im Teams Kanal enth\u00e4lt alle wichtigen Informationen: Wer hat angerufen, wann war der Anruf, und wer hat den Call angenommen.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1536\" height=\"655\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Adaptive-Cards-im-Easy-Call-Report.jpg\" alt=\"Die adaptive Cards in Easy Call Report zeigen Details der verpassten und angenommenen Anrufe\" class=\"wp-image-50421\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Adaptive-Cards-im-Easy-Call-Report.jpg 1536w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Adaptive-Cards-im-Easy-Call-Report-300x128.jpg 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Adaptive-Cards-im-Easy-Call-Report-1024x437.jpg 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Adaptive-Cards-im-Easy-Call-Report-768x328.jpg 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Adaptive-Cards-im-Easy-Call-Report-1400x597.jpg 1400w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Adaptive-Cards-im-Easy-Call-Report-1000x426.jpg 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Adaptive-Cards-im-Easy-Call-Report-860x367.jpg 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Adaptive-Cards-im-Easy-Call-Report-540x230.jpg 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Adaptive-Cards-im-Easy-Call-Report-320x136.jpg 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Adaptive-Cards-im-Easy-Call-Report-640x273.jpg 640w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Adaptive-Cards-im-Easy-Call-Report-1320x563.jpg 1320w\" sizes=\"auto, (max-width: 1536px) 100vw, 1536px\" \/><figcaption class=\"wp-element-caption\">Die adaptive Cards in Easy Call Report zeigen Details der verpassten und angenommenen Anrufe<\/figcaption><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Ein Klick gen\u00fcgt, um direkt zu reagieren \u2013 z. B. einen R\u00fcckruf zu starten, eine E-Mail zu senden oder Kontaktdaten zu speichern (ein Teil der Funktionen sind nur in der Pro Version erh\u00e4ltlich).<\/p>\n\n\n\n<p>Die Vorteile von Easy Call Report auf einen Blick:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reporting f\u00fcr alle Anrufe in Call Queues (zeitverz\u00f6gert)<\/li>\n\n\n\n<li>Adaptive Cards direkt im Teams-Kanal<\/li>\n\n\n\n<li>Registerkarte mit Anrufhistorie f\u00fcr schnelle \u00dcbersicht<\/li>\n\n\n\n<li>Einfache Einrichtung \u00fcber das Easy Plattform Portal<\/li>\n\n\n\n<li>Integration von Entra ID, Search.ch und Easy Lookup zur Anrufer-Erkennung<\/li>\n<\/ul>\n\n\n\n<p>Damit erh\u00e4lt dein Team endlich volle Transparenz \u00fcber den Kommunikationsfluss \u2013 und kann sofort handeln, statt im Nachhinein zu reagieren.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"437\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dasboard-im-Easy-Call-Report-1024x437.jpg\" alt=\"Dasboard im Easy Call Report zeigt alle verpassten und angenommenen Anrufe\" class=\"wp-image-50424\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dasboard-im-Easy-Call-Report-1024x437.jpg 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dasboard-im-Easy-Call-Report-300x128.jpg 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dasboard-im-Easy-Call-Report-768x328.jpg 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dasboard-im-Easy-Call-Report-1400x597.jpg 1400w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dasboard-im-Easy-Call-Report-1000x426.jpg 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dasboard-im-Easy-Call-Report-860x367.jpg 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dasboard-im-Easy-Call-Report-540x230.jpg 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dasboard-im-Easy-Call-Report-320x136.jpg 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dasboard-im-Easy-Call-Report-640x273.jpg 640w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dasboard-im-Easy-Call-Report-1320x563.jpg 1320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dasboard-im-Easy-Call-Report.jpg 1536w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Dasboard im Easy Call Report zeigt alle verpassten und angenommenen Anrufe der Call Queue<\/figcaption><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Easy Call Report empf\u00e4ngt Anrufaufzeichnungen mit einer Verz\u00f6gerung, die von Microsoft abh\u00e4ngt. Dein Unternehmen ben\u00f6tigt Anrufinformationen in Echtzeit? Dann ist Easy Calling die L\u00f6sung.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-easy-calling-das-kompakte-contact-center-fur-microsoft-teams\">Easy Calling \u2013 das kompakte Contact Center f\u00fcr Microsoft Teams<\/h2>\n\n\n\n<p><a href=\"https:\/\/twincapfirst.ch\/produkt\/easy-calling\/\">Easy Calling<\/a> ist die L\u00f6sung f\u00fcr alle, die ihre Hotline oder ihr Service Center direkt in Teams betreiben m\u00f6chten. W\u00e4hrend der Easy Call Report Daten liefert, sorgt Easy Calling f\u00fcr aktive Steuerung in Echtzeit \u2013 mit einem Live-Dashboard, das alle eingehenden, laufenden und verpassten Anrufe anzeigt.<\/p>\n\n\n\n<p>Deine Agenten k\u00f6nnen sich per Opt-in\/Opt-out flexibel in Warteschleifen an- oder abmelden. Du siehst jederzeit, wer aktiv ist, wie viele Anrufe warten und welche Gespr\u00e4che gerade laufen.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"437\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dashboard-with-live-monitoring-in-Easy-Calling-1024x437.jpg\" alt=\"Dashboard mit Live-\u00dcberwachung in Easy Calling\" class=\"wp-image-50427\" srcset=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dashboard-with-live-monitoring-in-Easy-Calling-1024x437.jpg 1024w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dashboard-with-live-monitoring-in-Easy-Calling-300x128.jpg 300w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dashboard-with-live-monitoring-in-Easy-Calling-768x328.jpg 768w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dashboard-with-live-monitoring-in-Easy-Calling-1400x597.jpg 1400w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dashboard-with-live-monitoring-in-Easy-Calling-1000x426.jpg 1000w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dashboard-with-live-monitoring-in-Easy-Calling-860x367.jpg 860w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dashboard-with-live-monitoring-in-Easy-Calling-540x230.jpg 540w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dashboard-with-live-monitoring-in-Easy-Calling-320x136.jpg 320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dashboard-with-live-monitoring-in-Easy-Calling-640x273.jpg 640w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dashboard-with-live-monitoring-in-Easy-Calling-1320x563.jpg 1320w, https:\/\/twincapfirst.ch\/wp-content\/uploads\/2025\/10\/Dashboard-with-live-monitoring-in-Easy-Calling.jpg 1536w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Dashboard mit Live-\u00dcberwachung in Easy Calling <\/figcaption><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Das macht Easy Calling zur idealen L\u00f6sung f\u00fcr Support-, Sales- oder Serviceteams, die Transparenz und Effizienz in einem kompakten Contact Center suchen.<\/p>\n\n\n\n<p>Top-Features von Easy Calling:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Live-Dashboard mit laufenden, wartenden und verpassten Anrufen<\/li>\n\n\n\n<li>6 Monate Anrufhistorie mit Filter- und Exportfunktion<\/li>\n\n\n\n<li>Agentenverwaltung mit Opt-in\/Opt-out<\/li>\n\n\n\n<li>Konfigurationscenter f\u00fcr Admins und Supervisoren<\/li>\n\n\n\n<li>Integriert in Microsoft Teams oder als WebApp nutzbar<\/li>\n\n\n\n<li>Voicemail- und Echtzeitbenachrichtigungen<\/li>\n<\/ul>\n\n\n\n<p>Mit Easy Calling wird dein Teams-System zum professionellen Contact Center \u2013 einfach, flexibel und Swiss Made.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-fazit-zwei-add-ons-fur-anrufmanagement-ein-ziel-mehr-transparenz-und-kontrolle-in-microsoft-teams\">Fazit: Zwei Add-ons f\u00fcr Anrufmanagement, ein Ziel \u2013 mehr Transparenz und Kontrolle in Microsoft Teams<\/h2>\n\n\n\n<p>Ob du Anrufe analysieren oder aktiv managen willst \u2013 TwinCap First hat die passende L\u00f6sung:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Easy Call Report sorgt f\u00fcr klare Auswertungen deiner Call Queues<\/li>\n\n\n\n<li>Easy Calling bietet ein kompaktes, bedienerfreundliches Contact Center in Teams<\/li>\n<\/ul>\n\n\n\n<p>Beide Add-ons sind Teil der Easy Plattform \u2013 mit zentralem Konfigurationsportal, einheitlichem Design und einfacher Handhabung.<\/p>\n\n\n\n<p>Teste beide L\u00f6sungen 30 Tage kostenlos und erlebe, wie einfach professionelles Anrufmanagement in Microsoft Teams sein kann:<\/p>\n\n\n\n<p>Interessiert am Easy Call Report? <a href=\"https:\/\/twincapfirst.ch\/produkt\/easy-call-report\/#kostenlos-testen\">Kostenlos testen<\/a> | <a href=\"https:\/\/outlook.office365.com\/book\/TwinCapFirstAG1@twincapfirst.ch\/s\/IfzZjNVdY0CkGFzI4p_HOQ2?ismsaljsauthenabled=true\" target=\"_blank\" rel=\"noreferrer noopener\">Termin vereinbaren<\/a><\/p>\n\n\n\n<p>Passt Easy Calling besser zu Bed\u00fcrfnissen deines Unternehmens? <a href=\"https:\/\/twincapfirst.ch\/produkt\/easy-calling\/#kostenlos-testen\">Kostenlos testen<\/a> | <a href=\"https:\/\/outlook.office365.com\/book\/TwinCapFirstAG1@twincapfirst.ch\/s\/IfzZjNVdY0CkGFzI4p_HOQ2?ismsaljsauthenabled=true\" target=\"_blank\" rel=\"noreferrer noopener\">Termin vereinbaren<\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft Teams ist l\u00e4ngst mehr als ein Collaboration-Tool. Mit den richtigen Add-ons wird es zum leistungsstarken Kommunikationszentrum \u2013 f\u00fcr jede Unternehmensgr\u00f6sse. TwinCap First bietet daf\u00fcr diverse Produkte. Zwei der L\u00f6sungen wirken auf den ersten Blick \u00e4hnlich, unterscheiden sich aber grundlegend: Easy Call Report und Easy Calling. Beide erweitern Teams Telefonie \u2013 aber mit ganz unterschiedlichem [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":50416,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2774,2777,2778,2779,2826],"tags":[],"service-tag":[38],"class_list":["post-50433","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-eintrag-de","category-microsoft-365-de","category-teams-de","category-telefonie-de","category-twincap-first-de","service-tag-teams"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Professionelles Anrufmanagement in Microsoft Teams<\/title>\n<meta name=\"description\" content=\"Easy Call Report &amp; Easy Calling sind zwei starke Add-ons f\u00fcr professionelles Anrufmanagement in MS Teams, mit unterschiedlichem Fokus.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/twincapfirst.ch\/de\/blog\/easy-call-report-easy-calling-professionelles-anrufmanagement\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Easy Call Report &amp; 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