{"id":45449,"date":"2024-05-27T06:10:21","date_gmt":"2024-05-27T04:10:21","guid":{"rendered":"https:\/\/twincapfirst.ch\/blog\/easy-call-report-2-0\/"},"modified":"2024-10-27T10:24:50","modified_gmt":"2024-10-27T09:24:50","slug":"easy-call-report-2-0","status":"publish","type":"post","link":"https:\/\/twincapfirst.ch\/de\/blog\/easy-call-report-2-0\/","title":{"rendered":"Easy Call Report 2.0"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-easy-call-report-2-0-in-a-nutshell\">Easy Call Report 2.0 in a nutshell<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-easy-call-report-2-0-ein-must-have-fur-microsoft-teams-call-queues\"><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">Easy Call Report 2.0: Ein \u00abMust-Have\u00bb f\u00fcr Microsoft Teams Call Queues!<\/span><\/h2>\n\n\n\n<p>Die Kommunikation in der modernen Arbeitswelt ist dynamisch und anspruchsvoll. Mit Easy Call Report 2.0 bieten wir eine innovative L\u00f6sung, die die Verwaltung von Warteschlangen-Anrufen in Microsoft Teams optimiert. Das Teams Add-on ist speziell daf\u00fcr entwickelt worden, um die Herausforderungen, die mit verpassten Anrufen in Microsoft Teams <a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/create-a-phone-system-call-queue?tabs=general-info\" target=\"_blank\" rel=\"noopener\">Call Queues<\/a> einhergehen, zu bew\u00e4ltigen und die Effizienz Ihres Teams zu steigern.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-easy-call-report-erklart-in-einer-minute\">Easy Call Report: Erkl\u00e4rt in einer Minute<\/h3>\n\n\n\n<p>\u200eErfahren Sie mehr \u00fcber Easy Call Report 2.0, indem Sie auf das Video klicken. Alle Funktionen werden in weniger als einer Minute erkl\u00e4rt. Oder scrollen Sie nach unten, um die Funktionen im Detail zu sehen.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Easy Call Report 2.0: Never miss a call again in Microsoft Teams\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/RSejhkYoCpA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><img decoding=\"async\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/09\/ECR_Mobile_1366.png\" alt=\"\"><\/p>\n\n\n\n<p>Easy Call Report 2.0 wurde von Grund auf neu entwickelt, um eine noch intuitivere Benutzeroberfl\u00e4che und verbesserte Funktionalit\u00e4t zu bieten. Der Einrichtungsprozess ist nun erheblich vereinfacht und kann \u00fcber das Easy Platform Konfigurationsportal mit SSO Login durchgef\u00fchrt werden. Dort k\u00f6nnen einzelne Funktionen nach Bedarf ein- und ausgeschaltet werden k\u00f6nnen.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-schnelle-anzeige-von-verpassten-anrufen\">Schnelle Anzeige von verpassten Anrufen<\/h3>\n\n\n\n<p>Eine der wichtigsten Neuerungen in ist die beschleunigte Anzeige von verpassten Anrufen als Adaptive Cards in Microsoft Teams. Diese Funktion erm\u00f6glicht es, verpasste Anrufe effizient zu verwalten und schnell auf sie zu reagieren. Mit nur einem Klick k\u00f6nnen Sie einen R\u00fcckruf initiieren oder den Anruf als beantwortet markieren.<\/p>\n\n\n\n<p>Verpasste Anrufe werden f\u00fcr Teams Direct Routing, Operator Connect sowie auch f\u00fcr Calling Plan Systeme angezeigt. Zudem werden auch interne Teams-basierte Anrufe \u00fcberpr\u00fcft.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/09\/ECR_CallCard.png\" alt=\"Easy Call Report 2.0\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/09\/ECR_Config.png\" alt=\"Easy Call Report 2.0\"\/><\/figure>\n\n\n\n<p>Easy Call Report 2.0 unterst\u00fctzt nun auch die Nachverfolgung von beantworteten Anrufen. Die Anrufhistorie wird \u00fcbersichtlich in einem Teams Tab dargestellt, sodass die Mitarbeitern jederzeit sehen k\u00f6nnen, wer den Anruf angenommen oder zur\u00fcckgerufen hat. Dar\u00fcber hinaus bietet die Integration von Easy Lookup die M\u00f6glichkeit, Anrufe mit Ihrem ERP- oder CRM-System abzugleichen, um eine nahtlose Kundenkommunikation zu gew\u00e4hrleisten.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-warum-easy-call-report-2-0\">Warum Easy Call Report 2.0?<\/h3>\n\n\n\n<p>Mit unserer L\u00f6sung entgeht Ihnen kein Kundenkontakt mehr wegen eines verpassten Anrufs. Die adaptive Karten- und Tab-Funktionalit\u00e4t vereinfacht die Kommunikation und Koordination bez\u00fcglich verpasster Anrufe und erh\u00f6ht die Reaktionsf\u00e4higkeit Ihres Teams. Die einfache und kosteng\u00fcnstige L\u00f6sung f\u00fcr Microsoft Teams verbessert nicht nur die Effizienz, sondern auch die Kundenzufriedenheit.<\/p>\n\n\n\n<p>Starten Sie heute Ihre Reise mit Easy Call Report 2.0 und erleben Sie, wie es Ihre Anrufverwaltung in Microsoft Teams transformiert:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-drei-versionen-fur-verschiedene-bedurfnisse\">Drei Versionen f\u00fcr verschiedene Bed\u00fcrfnisse<\/h3>\n\n\n\n<p>Wir bieten drei Versionen von Easy Call Report:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Basic Version:\n<ul class=\"wp-block-list\">\n<li>Anrufbenachrichtigungen von Call Queues und Auto Attendants<\/li>\n\n\n\n<li>5 Voice Apps\u00a0enthalten<\/li>\n\n\n\n<li>Adaptive Cards\u00a0in Teams<\/li>\n\n\n\n<li>Kosten: 10 CHF\/EUR pro Monat<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Professional Version:\n<ul class=\"wp-block-list\">\n<li>Alle\u00a0Basic\u00a0Funktionen plus\u00a0Notizfunktion<\/li>\n\n\n\n<li>Reporting\u00a0und\u00a0Teams Kanal Registerkarten\u00a0f\u00fcr verpasste\/angenommene Anrufe<\/li>\n\n\n\n<li>Integration\u00a0von Search.ch und Easy Lookup<\/li>\n\n\n\n<li>Kosten: 15 CHF\/EUR pro Monat<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Enterprise Version:\n<ul class=\"wp-block-list\">\n<li>Alle\u00a0Professional\u00a0Funktionen plus\u00a0Custom Cards\u00a0und\u00a0Easy Directory Integration<\/li>\n\n\n\n<li>Custom Routing an die Backendsysteme deines Unternehmens<\/li>\n\n\n\n<li>Kosten: 30 CHF\/EUR pro Monat<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>Die Basic und Pro Versionen k\u00f6nnen jeweils 30 Tage als Trial gel\u00f6st werden. Einfach registrieren und die ersten 30 Tage probieren.&nbsp; Mehr Infos zu den Angeboten wie auch Preise und Trial M\u00f6glichkeiten findest du auf <a href=\"https:\/\/twincapfirst.ch\/de\/produkt\/easy-call-report\/\" target=\"_blank\" rel=\"noreferrer noopener\">unserer Produktseite.<\/a><\/p>\n\n\n\n<p><img decoding=\"async\" style=\"width: 200px;\" src=\"https:\/\/twincapfirst.ch\/wp-content\/uploads\/2024\/09\/SMS-Logo-1v-300dpi.png\" alt=\"\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Easy Call Report 2.0 in a nutshell Easy Call Report 2.0: Ein \u00abMust-Have\u00bb f\u00fcr Microsoft Teams Call Queues! Die Kommunikation in der modernen Arbeitswelt ist dynamisch und anspruchsvoll. Mit Easy Call Report 2.0 bieten wir eine innovative L\u00f6sung, die die Verwaltung von Warteschlangen-Anrufen in Microsoft Teams optimiert. Das Teams Add-on ist speziell daf\u00fcr entwickelt worden, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":44291,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2772,2774,2777,2778,2779],"tags":[2780,2781,2782,2783,2784,2785],"service-tag":[39,38],"class_list":["post-45449","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-100-cloud-de","category-blog-eintrag-de","category-microsoft-365-de","category-teams-de","category-telefonie-de","tag-cloud-telefonie-de","tag-microsoft-teams-de","tag-pbx-de","tag-phone-system-de","tag-teams-dr-de","tag-teams-telefonie-de","service-tag-m365","service-tag-teams"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Easy Call Report 2.0 - verpasste Anrufe in Teams CQs sehen<\/title>\n<meta name=\"description\" content=\"Easy Call Report 2.0 - 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